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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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572 results found

  1. Merchant would like a feature that would allow her to differentiate food items from non-food items when processing using EBT

    4 votes

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  2. Usually, we allow only one discount per order. Settings should allow owners to choose this option.

    14 votes

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    0 comments  ·  Discounts  ·  Admin →
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  3. Currently, Clover allows to give multiple discount per order. The discount will keep adding up, which discount coupon usually limits 1 coupon per table or per order. This will prevent some employees making mistake or give more discount to customer.

    7 votes

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    1 comment  ·  Discounts  ·  Admin →
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  4. Have the ability to override a price in the order without a discount, creating a new item, or variable price item.

    20 votes

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    2 comments  ·  Discounts  ·  Admin →
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  5. Merchant would like the option to refund the difference or to charge the difference for an exchange.

    12 votes

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  6. Merchant was upset because the clover voids a transaction
    after it prints the receipt, he doesn't get notified about
    it and he is losing money. Called in because he was concern and worried about void
    transactions he has. He says clover does not warm him about
    this, he gets the receipt but them the transaction gets voided.

    13 votes

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    0 comments  ·  Voids  ·  Admin →
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  7. Would like to have an option to not view all tips in the tips app and only the tips for the current day

    19 votes

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    1 comment  ·  Tipping  ·  Admin →
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  8. Clover orders taken over the phone do not allow for a tip line.

    14 votes

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    0 comments  ·  Tipping  ·  Admin →
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  9. 2 votes

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  10. If a card was ran on an incorrect bill and refund was issued (refund is the only way to void the credit card payment), a new order needs to be created and sent to the kitchen to process the card with the correct amount. There is no way to edit the order after the payment was refunded. Much needed in a restaurant environment - servers run cards on incorrect tables, customers realize their portion of the bill was split incorrectly, etc. Need to be able to void the payment without voiding the order. Once we rant a private party's card…

    22 votes

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  11. We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.

    31 votes

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    4 comments  ·  Discounts  ·  Admin →
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  12. Hi - I am the manager of a small to mid size retail store and we are really struggling with returns and exchanges on the Clover. Especially at the time of purchase, we aren't able do an exchange and issue a credit on the same transaction. If we could do that, our lives would be a lot easier. In addition- we would like for manual refunds to have an item associated to the dollar amount going back to customer for inventory reasons. Thank you

    20 votes

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  13. Merchant is requesting the option to have taxes automatically remove from EBT transactions

    16 votes

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    5 comments  ·  Taxes  ·  Admin →
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  14. We are having a very difficult time adjusting to returns and exchanges on the Clover POS. We need negative items available on "Register" so we are able to handle promotional sales we do occasionally as well as exchanges towards the purchase of new product. Please advise. Thank you.

    6 votes

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  15. I have a very large merchant with 8 clovers and they are about to switch to micros for this exact reason. They are insanely busy, and many times a card is swiped for the wrong table. When this happens, they have to void the transaction.

    BUT - there is no feature to re-open the order and apply the correct payment card. Instead, they have to open a new table/order, re-enter all of the items, apply a note to the kitchen "do not make" (because you can't close an order that is not fired), swipe the card again to complete payment.…

    8 votes

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  16. Manual refunds should be able to inclue items from inventory so merchant can net sales of those items and keep inventory updated.

    4 votes

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  17. Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)

    3 votes

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  18. Merchants are requesting the option to reprint the CC receipt with the tip after the tip is adjusted. Many restaurants audit the customers hand written tip adjustment at checkout to make sure no errors were made when adjusting tips.

    6 votes

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    1 comment  ·  Tipping  ·  Admin →
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  19. Merchant would like clover to have a reason code for refunds.

    11 votes

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  20. May I suggest a few things.

    Allow for a merchant to denote an item scanned/rang in on the register screen as a *refund/exchange. If the total amount is negative, the "PAY" button is inactive, a "refund" button appears and then the CREDIT is issued back to the customer. An option on the item screen near discounts or something to denote it as a "refund/exchange" item is what would make most sense.

    Our issues right now include returns on BOGO 1/2 OFF sales, partial refunds, exchanging for other items with a different price and the inability to attach an item to…

    12 votes

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