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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. Would be really helpful to be able to re-arrange the discount buttons so that those most frequently used are at the top of the screen. As it is now, you have to scroll down making it very easy to hit the wrong button and ultimately use the wrong discount. Please fix!

    6 votes

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    0 comments  ·  Discounts  ·  Admin →
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  2. PLEASE!!! Please update software to be able to store cards on file through the clover itself as you have through the virtual terminal.

    22 votes

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  3. Per Clover support, each invoice has an expiration period of 180 days. It would be great to be able to change that to whatever my business needs are. Say my customer policy is to pay the invoice within 30 days, it would be helpful to set that expiration time frame myself. Alternatively, give us the ability to delete an open invoice! If my customer pays by another form of payment, will that open invoice just sit there in my dashboard for 180 days until it expires? In that example it would be so helpful to either delete the invoice or…

    25 votes

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    3 comments  ·  Invoicing  ·  Admin →
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  4. Have the payment options per guest available. Discount, split pay, etc.
    * Once guest 1 checks out ability to add to other guest order.

    2 votes

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    • Split a guest check w/ multi payment> Guest 1 checking out early paying by Gift Card and cash or CC. If you use the GC it take the amount of the entire bill not guest 1. Please allow it to take off funds for guest 1.
      • Have the payment options per guest available. Discount, split pay, etc.
      • Once guest 1 checks out ability to add to other guest order.
    3 votes

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  5. I had a restaurant owner ask if we had the ability to have a tip report that has the option to deduct a percentage off the tips owed to a server to cover the discount rate the restaurant would pay on the tips. Example. Server has $100.00 in credit card tips for the day. The tip report would calculate the 3% fee the owner will pay on tip and deduct the $3 and say the server will be paid out $97. This feature will save the owner thousands of dollars a year. I lost the deal due to not having…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  6. Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.

    2 votes

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  7. MERCHANTS THAT REQUIRE SIGNATURE/TIPS ON PRINTED RECEIPTS ARE ABLE TO ADD TIPS TO CHECKS AND GIFT CARD TRANSACTIONS IN THE TIP APP. HOWEVER, THE CLOVER EQUIPMENT DOESN'T INCLUDE THOSE TIPS IN THE REPORTING APP AND DO NOT APPEAR IN THE WEB DASHBOARD. SEVERAL MERCHANTS HAVE PREVIOUSLY CALLED EXPLAINING HOW THIS HAS MADE IT DIFFICULT WHEN CALCULATING THEIR END OF YEAR TOTALS BECAUSE THEY HAVE BEEN ADDING TIPS TO CHECKS AND GIFT CARDS THROUGHOUT 2020 IN THE TIP APP.
    THE FEATURE OF SHOWING CHECKS AND GIFT CARDS IN THE TIP APP AND BEING ABLE TO ADD TIPS IN THE APP SHOULD…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  8. need an option to discount when purchasing multiple items. for example, circle K offers a single gatorade at $1.79. however, if the customer purchases 2 gatorades, the system knows that if they purchase 2 gatorades it will charge a total of $2.50 total for both. this is the same for tons of items within the store. the barcode scanner needs to be able to distinguish which items receive a discount without extra steps. i have lost 2 merchants to Square because they offer this and we do not. really need a solution to compete with C-Stores

    9 votes

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    0 comments  ·  Discounts  ·  Admin →
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  9. Merchant charges other businesses for products. They need the option in Virtual Terminal search field to search the business name and not just by a person's name and email address as the people and email addresses may change from time to time. In the customer field the business name is an option, requesting that be added to the search field to easily locate the correct business to be charged.

    8 votes

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  10. Merchant would like option to exchange items using counter service plan

    8 votes

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  11. Merchants would like to have the ability to keep adding items to an order after one of the guests has payed for their order

    13 votes

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  12. Merchant would like a way to have employee discounts automatically apply

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  13. The first receipt that gets printed out after any transaction is our merchant copy that allows the customers to leave a tip & sign at the bottom. We collect these at the end of the day to either add in our tips & as a reference in case a customer files a dispute with their credit card company for fraudulent charges stating that they haven't dined here. I need to be able to reprint this receipt just in case the first one gets lost, damaged, incorrectly printed, etc. Sometimes we run out of receipt paper and the receipt does not…

    5 votes

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  14. My servers are having to take time out from their daily duties to prepare online orders as they come in. There should be an option for us, restaurants, to add a service charge percentage to each online order.

    11 votes

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  15. 12 votes

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    0 comments  ·  Discounts  ·  Admin →
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  16. He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.

    3 votes

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  17. IE $10.00 order split 5 ways
    $2.00 has been paid by person A
    Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance

    40 votes

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  18. At the bottom of the receipt so that customer can select the percentage.

    4 votes

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    1 comment  ·  Tipping  ·  Admin →
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  19. Designate online order tips to specific employee. when there is a tip on an online order. there needs to be a way to assign/attached that order/tip to a specific employee.

    16 votes

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    3 comments  ·  Tipping  ·  Admin →
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