694 results found
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Pull back Check
Need to be able to pull back a check if the wrong card was used and the order reopens so new payment method could be used
7 votes -
Order at Table-Pay At End of Visit
The Order at Table QR Codes in Clover Dining are fantastic. The next level would be if a customer could place their order (for dine-in) from a specific table and not have to pay right away. It would open an order in Clover dining for that table (so the server could print a check if asked). Then the customer could scan that table QR Code again to add more items to the open order, and then scan again at the end of the visit to choose to pay for the whole order. This functionality could encourage more ordering from the…
3 votes -
Add Taxes on Invoices - Virtual Terminal
Add Automatic Taxes On Invoices - Virtual Terminal and the ability to remove taxes if needed
17 votesHello,
This feature is under review.
Thanks,
Clover Product
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provide retry functionality specifically when clover is in offline mode.
use case is when clover device was offline for a bit, it comes back online and the device attempts to reconcile any offline payments where we see transaction failure (due to any reason). Please provide a mechanism that would allow the salon to retry the processing of any failed offline payment
1 vote -
4 votes
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Virtual Terminal is confusing customer name when two different customers have the same email address. Please fix this glitch.
Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?
3 votes -
Refund notes
Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.
2 votesWe will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future.
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Calculate tip values next to the percentage BEFORE they choose the tip
My clients often choose a percentage without knowing what the dollar value of that equates to until after they press it. Every competitor I’ve looked in to and personally used has this feature except Clover. Example: ticket is $60, the tips should show “15% / $9” “20% / $12” “25% / $15” or something to that effect. Another example: On a $15 service, people might select 10% and then get embarrassed when they realize they only tipped me $1.50.
2 votes -
Void Cash Transaction
Please integrate a method for Voiding Cash Transactions. Include a pop up window or screening process to ask user to verify Cash return/ balance if needed. At least incorporate it mid sale when transactions are split.
There was an example when we paid half card and the other payment was missing. I then had to proceed with cash to make any other correction possible. I then had to return funds and cash. This affected our sales tracking system and manipulated margins (Transaction counted as a Return and affected margins)
Another Suggestion is to keep Card transaction pending until the Sale…6 votes -
add ability to attach a pdf to an invoice.
I have a merchant that wants to attach their detailed invoice to the Clover payment invoice.
4 votesAdminGlenn Flinchbaugh (Admin, Clover) responded
We're going to address with an upcoming payment link feature. You'll be able to send a request for payment along with your PDF to a customer.
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fraud verification need address field in the VT
require address in VT to allow the fraud prevention tool to work.
2 votes -
PREPAID CREDIT CARDS accepting before voiding
Not sure if this is something that can be done - there are some merchants who enter transactions with prepaid Visa cards and it accepts, later on voiding due to lack of funds. Is this unique to prepaid cards? Usually with regular credit cards it declines right away if there are not enough funds - can we install this feature for prepaid credit cards?
1 voteHello,
Thanks for your feedback. We're curious, are you referring to card-present or eCommerce payment attempts?
Our solutions treat these prepaid cards as general consumer cards, where if the card doesn't have sufficient funds, we return the declined authorization response.
Best,
Clover Product
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merchant copy
You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's
13 votesHello,
This feature is under review.
Thanks,
Clover Product
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Several merchants want a "Round Up" program like there was for "Round up for Schools." Round up to the next dollar for donations.
Several merchants want a "Round Up" program like there was for "Round up for Schools." Round up to the next dollar for donations of the merchants choice.
10 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. There may be third party apps in Clover App Market that support this functionality.
Best,
Clover Product
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Allow different types of tax rounding per account (include Bankers Rounding as option)
Clover currently always fractions of cents ending in .5 up. A common, and more accurate, method of rounding called Bankers Rounding will round .5 up for odd numbers, and down for even numbers. So 1.5 cents rounds to 2 cents, and 2.5 cents also rounds to 2 cents.
Please allow the tax computation method to be changed to Bankers Rounding. This can be done per account, going forward, and should not affect historical calculations since it's only used to calculate the amount of tax to be paid at the time of sale.
Here is a website explaining how this works: …
2 votes -
Auto gratuity
Need to add auto gratuity on tickets over a certain amount
7 votes -
Prevent auto-voided my transaction if I did not hit the green "Done" button at the end. Printed receipt should be final step.
When the receipt is printed and gave to the customer, that should be finalized the transaction. We had a transaction where it voided by itself, no transaction history record on my Clover Flex2 device. Can only be found on Clover.com. The rep told me because I did not hit the green "Done" button at the end. That should not be a requirement when the receipt is already printed out. Clover needs to fix this error.
4 votes -
virtual Terminal notes reporting
Merchant would like to be able to export transactions ran via the VT app and have the notes section also populate on the excel sheet. She currently adds an order note but when she exports the payments the notes section is blank.She needs this to help with her invoices being sent. I advised of clover Go showing the notes but she needs the invoice option via the VT
10 votes -
Allow each transaction to print on batch header report from terminal each night
Allow each transaction to print on batch header report from terminal each night
4 votes -
Close batch on MOBILE APP CLOVER G2
The ability to close the batch on the web dashboard or mobile app clover g2 in addition of closing on the devices.
1 vote
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