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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. If combining two orders that each have a discount attached Clover seems to drop one of the discounts. Would be nice if it combined both orders with both applied discounts.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  2. I know that there are other posts for void alerts, this goes one step further, this would allow owner's/managers to specify the number of voids or refunds that a specific passcode and email address can process without additional approval and or alerts going to the primary email address.

    1 vote

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  3. Geo fencing of refunds would prevent refunds from being processed off of the grounds of the business if the they have the flex. this would prevent someone who took the device from the location from processing refunds.

    1 vote

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  4. I need instead of a delete button a pause button where I can pause a payment in a recurring plan but then able to hit resume when I want. This is crucial!!

    2 votes

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  5. 1) Instead of attempting to process different recurring payments transactions at unpredictable times during the day, can they all be attempted uniformly at 7am? 2) And can there be a setting for each one to be only attempted once a day?

    5 votes

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    1 comment  ·  Payeezy  ·  Admin →
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  6. Is there anyway to setup a minimum payment threshold to be input via the clover devices. We wanted something like $30. If the sale is below $30, it won’t allow the bartender to go further in the sale screen. I see something for max threshold but not minimum

    1 vote

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  7. We require to include the 'Notes for item or service' along with the receipt email to customer.

    We require to enter multiple emails in the Receipt Deliver box, right now it takes only one.

    Please add these features that Payeezy has which is really nice.

    4 votes

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  8. I need to be able to add the convivence fee to the QR code and SQL link.

    1 vote

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  9. When you send a customer invoice, it defaults to a single sales tax rate. Where we operate, we have a 6% state, 1% local, and 2% hospitatlity. We cannot bundle it all together because some entities do not pay all 9%. There needs to be a way to select multiple tax rates for the same invoice

    3 votes

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    Back Log  ·  0 comments  ·  Invoicing  ·  Admin →
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  10. Have the ability the edit billing information and customer information once already added.

    3 votes

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  11. An email should be sent to the client after they make a payment in Hosted Checkout. Email address is already a required field so it should be simple enough to then send the receipt via email. This is pretty common practice with online transactions. The "Payment Received" confirmation page is good, but customers also expect an automatic email sent to them for their records.

    4 votes

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  12. If a customer pays with cash and the amount tendered is entered, please make the pay button green. It is consistent with the rest of the app. It also makes it easier for the employee to quickly press the correct button. I find my employees hesitate because they are used to the button being green to proceed.

    1 vote

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  13. I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.

    The support rep said there is no…

    5 votes

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  14. Merchant requested to limit the employees access to remove the Additional Charges from their current profile.

    2 votes

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  15. 1 vote

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  16. We were forcibly migrated onto the Clover system from Payeezy.

    The hosted checkout page was useful because we didn't need to cover our website under PCI compliance.

    We used the hosted checkout page to capture tokenized card numbers that we could then use for re-authorizations for recurring payments. We don't use the built in recurring option because we often have to adjust the amount to run.

    There are 2 big problems we're having with the replacement hosted checkout pages.

    1) On Payeezy, when a customer completed the payment on the hosted page, Payeezy would send an HTTP post back to…

    5 votes

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    0 comments  ·  Payeezy  ·  Admin →
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  17. The barcode scanner seems to be broken on the TIPS app. Lots of customers use this so it would be awesome if it worked again.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  18. Ability to Export a Recurring payment plan. We have subscription payments each month and I need to be able to export a recurring plan so I can sort it to compare to the list of active subscriptions. Each month we are adding/subtracting subscriptions or prorating amounts. Currently, the list of customers is in a random order.

    3 votes

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  19. In the transactions search bar, we should be able to enter a customer name or business name to find a transaction or multiple transactions within a specific date range. The current system does not allow for this specific search. Our firm was on the Payeezy platform, and it allowed us to search by name seamlessly.

    7 votes

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    0 comments  ·  Payeezy  ·  Admin →
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  20. With Payeezy we were able to void transactions until the daily batch closing. With Clover we only have a matter of minutes. This is unacceptable in a real business.

    1 vote

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    0 comments  ·  Payeezy  ·  Admin →
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