Skip to content

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

634 results found

  1. Merchants would like to be able to process EBT non taxable and non EBT taxable on the same transaction and the clover device separate the two. Would like for the clover device to leave the balance for the non EBT items. This will not work as they need to make it to where when ringing up items from both EBT/Non EBT, for the Clover to differentiate those (somehow). Meaning, they want for that EBT customer, once using their EBT card, to only be able to pay for the items that are under the EBT umbrella (nontaxable), not the whole order…

    44 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.

    stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.

    Thanks, 
    Clover Product

  3. The merchant would like to be able to apply a service charge for To/Go-Delivery Order Types

    15 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Have the ability to assign a tax rate to a particular order type. Ex. the order type will be the different states they are doing services and within that order, the type will have that state tax applied once clicked

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Taxes  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Ability to Void refunds

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. We need a Pay Out option for cash pay outs from the Register app.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    28 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID

    41 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Merchant wants to be ABLE TO APPLY TIPS & SIGNATURES FOR PRE AUTH WHILE OFFLINE

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Merchant wants to be able to print each guest separately when he selects spilt by items and not actually have to be taken to pay screen (print customers receipt before pay screen)
    Merchant also wants to be able to re-open the check once it has been completed and apply discounts

    34 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Its great that clover will still collect payment information to charge when it goes back online -- but if it turns on the card didn't work for some reason then you're out of luck.

    Please have it so that if someone is choosing the credit card option while the system is offline that contact information must be entered in order to complete the transaction.

    46 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. 4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. We have a Clover Station 2018, and when the screen is flipped for a customer to provide a Custom Tip there's a lot of confusion after the customer enters the Tip amount. Can the green checkmark be made LARGER or a large DONE button inserted in lieu of the green checkmark?

    8 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Merchant request to submit a product enhancement to allow the deletion of an Open Order(s) that have a refund.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. 5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Merchant would like the pre-Auth process to be streamlined in the Register app to not have to swipe and then go back to the pre-auth again

    11 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Enhancement for Service Charges to automatically apply rather than manually selecting option each time.

    17 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Tipping  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?