694 results found
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Merchant wants notification when voids happen
Merchant was upset because the clover voids a transaction
after it prints the receipt, he doesn't get notified about
it and he is losing money. Called in because he was concern and worried about void
transactions he has. He says clover does not warm him about
this, he gets the receipt but them the transaction gets voided.14 votes -
Additional Note Section in Virtual Terminal for HIPAA Plan
Merchant would like some sort of note to add to virtual terminal payments outside of order note for HIPAA plans
2 votesHello,
What additional information would the merchant be capturing in this HIPPA-specific note?
Thank you,
Clover Product
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URGENT - Add payment link to Text or emailed bill (just below QR code)
Please add a payment link to the "Print Bill" (just below the QR code) receipt that can be sent via text or email to the client, so upon receiving a copy of their bill, they can direct their device (without scanning) to the payment screen (as if they have scanned a QR code).
A QR code works only when the actual printer bill (paper) is delivered to the client. What happens when the printed bill is sent via email or text ?? the client will either need to print the receipt, so he can scan it, or use to devices…
7 votes -
Edit the amount that was pre-authorized
instead of having to ask the caller for their card again the client would like to be able to edit they amount that was originally pre-authorized in the authorizations app
2 votes -
ability to add multiple emails for the customer receipt distribution on VT
This option was available before the VT redesign.
3 votesAdminGlenn Flinchbaugh (Admin, Clover) responded
There is a setting where the merchant can have carbon copies sent themselves. But we aren't planning for the entry of multiple email addresses.
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Tips on the Register App
At this moment, if an employee uses the Register app, the tips go to the person who cash out the transaction. For example, Joe takes a phone order and hit "save" using the Register App. Then, Peter cash out that transaction. The tips goes to Peter instead of Joe. We need to fix this because a full service restaurant has a lot of take out orders. And the servers do not share the tips. Creating tables on Clover Dinning as a workaround won't work when there are lots of take-out orders. Opening Bar & More tab won't work either because…
3 votes -
Permissions for refund app.
When an owner sets permission on employee app for refunds to only be allowed by an admin or manager, Merchant notices that on the reporting app under employee report, the refund is not reporting on the original employee that took the original payment, it is being recorded under the admin or manager because they are the last one who handled that transaction, however this is very inconvenient on the reports as I think it should be reported under the person who took the original payment as managers and admins are not the cashiers, they just want to secure that employees…
5 votes -
We need a pop up warning to verify that you do in fact want to remove taxes.
We often need to remove taxes but I want a verification pop up. This will make sure we are only removing taxes on orders that pertain and not accidentally removing them on an order that does not apply.
2 votes -
Allow refunds of Cash transactions on Clover.com Dashboard
I had a situation where an employee gave a customer a correct amount cash refund but had trouble completing it on the Device due to getting busy and just forgot about it. She turned in the appropriate paperwork to me in my office. However, when i went to the transaction to refund it the option was not available to issue the refund.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
EBT remove taxes automatically
Merchant is requesting the option to have taxes automatically remove from EBT transactions
18 votes -
merchant want the tips te be asked before the end of the transaction because is more convenient for his customer
want to be able to chose when to ask for the tip.
2 votes -
Allow Gift Card Remaining Amount to be Left as Tip
Restaurants would like an option to be able to be able to leave gift card remainder as a tip to the server. This is a common occurence when only a few dollars is left on a card, the customer typically suggests to the restaurant to keep the card and simply use it the balance to tip in addition to any other gratuity left.
27 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product
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Expanded refund/ exchange options
Merchant wants to be able that when a customer is returning an item he could scan to process a refund and also on the exchange bottom he wants to be able to choose items with different prices and see the whole inventory to pick the item the customer is asking for
22 votes -
Tiered discount and customers adding phone numbes on customre facing devicing
Merchant would like to be able to set up a tiered discount where the more the customer buys of an items the price goes down and also would like the customers to be able to put in their phone number on customer facing device to keep track of orders for customers instead of going through customers app.
6 votes -
Request for virtual terminal to be included on the devices filter on the reporting app
We would like for the virtual terminal on the dashboard to have the filter of a device on the reporting app for it to be able to have the name changed under devices
2 votes -
Force-post manual/phone-in authorizations
During a power failure or internet failure, we need the ability to force-post.
I can get phone credit card authorizations by calling firstdata, however there is no way to force-post with this authorization number.
This basic feature has been available on payment terminals since they were first introduced, as vendors were aware that communications and power are not 100% reliable.
The process we used to use is as follows:
- Run the credit card through the imprinter and fill out slip.
- Call the data host and get a voice authorization for a specific amount, specific card# and expiry date.
- Acquire the…
2 votesKevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Sounds like you may be describing deferred authorizations. Clover does offer this through Offline payments.
Best,
Clover Product -
Need tip line on Phone orders in register
Clover orders taken over the phone do not allow for a tip line.
14 votesWe understand the use case for this, and are considering it for a future release. If we see more requests, we'll bump up the priority.
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Show Split Amount When Screen Is Flipped
called in about the split payment feature on the Station 2. He said he's able to split the payment into 2 but when he flips the screen it still shows the WHOLE amount even though they confirmed it charged them the correct split amount... customers often callback in thinking they were charged MORE than the split amount which is incorrect.
3 votes -
1 vote
Leif Borden
responded
Not sure what account is being referenced, ACH? Paypal? something else?
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3 votes
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