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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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566 results found

  1. You cannot put tips in for a closed order if your Station is offline. Calling Clover support the only answer I received was to call in and they can run a 2nd transaction on the card for the tip amount. This would hit the customers card 2x and is NOT a good way to deal with this issue. If the Station is offline the tip amount should be able to be entered and stored/sent with all the other card data when the system comes back online.

    If using pre-auth and the Clover is online everything works fine and the card…

    8 votes

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    0 comments  ·  Tipping  ·  Admin →
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  2. For cash discounting we need to increase all menu prices by 4% but then if someone pays with cash we need to implement a 3.846% discount to the entire order for everything to equal out.

    12 votes

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    0 comments  ·  Discounts  ·  Admin →
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  3. Add service charge to only one item instead of the whole bill.

    4 votes

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  4. Merchant wants the tip to go to the server not the cashier. Only way tip will go to the server is through the tables app.Would like for tip to go to the server no matter what.

    49 votes

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    5 comments  ·  Tipping  ·  Admin →
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  5. Add discounts to a guest's order on the Dining app.

    26 votes

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    Started  ·  4 comments  ·  Discounts  ·  Admin →
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  6. 9 votes

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  7. People just don't carry cash anymore and customers need a way to leave their Server in a Full Service Restaurant a TIP when paying by Gift Card.

    20 votes

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    2 comments  ·  Tipping  ·  Admin →
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  8. Merchant stated that he processes cards manually, some of the cards processed are international. stated his older machine gave numerous prompts, card number, cvv, address, zip code, purchase code ect.

    stated he would like to be prompted for as much verification as possible in order to lower the cost of the transaction fee and avoid the possible risk of a charge back dispute

    7 votes

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    Hello,

    This will be available in a future release. It will be part of our initiative to make AVS a common experience across card-present and card-not-present acceptance.

    Thanks, 
    Clover Product

  9. 9 votes

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  10. If tips or a sale is assigned or credited to the wrong employee by accident, merchant wants to be able to edit or credit the sale/tip to the correct employee .
    Merchant is suggesting that owner/admins should have a feature or setting that enables them to make corrections to simple mistakes like this.

    34 votes

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    2 comments  ·  Tipping  ·  Admin →
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  11. Ability to Void refunds

    2 votes

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  12. ISO called on behalf of the Merchant. They had a chargeback for a transaction but was searching payment info from the grand total, not subtotal without the tip. The tip amount was more than the transaction amount but that caused them to not be able to locate the payment info requested by the bank in time. We did educate the proper way to search but he still wanted that search option to be change to grand total with tip and tax amount included.

    5 votes

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  13. Add a "notes" field for description of REFUNDS for tracking and reporting.

    19 votes

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    Hello,

    This will be available in a future release, known as Void and Refund Reasons, which the merchant can enable/disable. 

    Thanks, 
    Clover Product

  14. Merchants would like to be able to process EBT non taxable and non EBT taxable on the same transaction and the clover device separate the two. Would like for the clover device to leave the balance for the non EBT items. This will not work as they need to make it to where when ringing up items from both EBT/Non EBT, for the Clover to differentiate those (somehow). Meaning, they want for that EBT customer, once using their EBT card, to only be able to pay for the items that are under the EBT umbrella (nontaxable), not the whole order…

    40 votes

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  15. We need a Pay Out option for cash pay outs from the Register app.

    9 votes

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  16. Merchant would like the device to pre-auth the amount-- which it does-- but instead of charging the customer a separate amount, and then refunding them the pre-auth amount, he would like to have it just refund them the amount that was not used by the customer.

    Merchant explained that with the current way, it is causing his customers to call him thinking that they were double charged.

    22 votes

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  17. The merchant would like to see all the transactions associated with a closeout batch using a "closeout details" button

    26 votes

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  18. Constant requests from merchants wanting the ability to batch devices individually at different times, when there is more than one CLover Device on the same MID

    40 votes

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  19. Merchant wants to be ABLE TO APPLY TIPS & SIGNATURES FOR PRE AUTH WHILE OFFLINE

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  20. Have the ability to assign a tax rate to a particular order type. Ex. the order type will be the different states they are doing services and within that order, the type will have that state tax applied once clicked

    6 votes

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    1 comment  ·  Taxes  ·  Admin →
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