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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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694 results found

  1. Have the payment options per guest available. Discount, split pay, etc.
    * Once guest 1 checks out ability to add to other guest order.

    2 votes

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    • Split a guest check w/ multi payment> Guest 1 checking out early paying by Gift Card and cash or CC. If you use the GC it take the amount of the entire bill not guest 1. Please allow it to take off funds for guest 1.
      • Have the payment options per guest available. Discount, split pay, etc.
      • Once guest 1 checks out ability to add to other guest order.
    3 votes

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  2. When batching out, Clover should have an option to be able to print all transactions out that are included in that batch.

    This is something that First Data terminals can do like the FD130 or the Verifone VX520. A merchant presses batch out or closeout and the batch report prints and lists every single transaction by amount and last 4 digits of cc.

    I have lost sales of Clover devices just because this functionality is lacking. In one case, I was giving the merchant a free Flex, and he didn't want it after he found out he can't print a…

    44 votes

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    All - We have are updating this status of this request to Under Review,  as we did not fully understand that this ask is for a detailed batch report to print from the device.

    Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard. 

    We do have a team reviewing this request.  Thank you for understanding our confusion and we will return with an update as soon as one is available. 

    Thank you

    Clover Communications

  3. On the Clover Go device the order needs to be changed.
    Currently, I select an item, insert the client card, flip the screen for a tip, they immediately flip it back to me because it then pops up remove card, THEN it asks them to sign so we flip it back. There needs to be a way to add tip, then immediately sign.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  4. I had a restaurant owner ask if we had the ability to have a tip report that has the option to deduct a percentage off the tips owed to a server to cover the discount rate the restaurant would pay on the tips. Example. Server has $100.00 in credit card tips for the day. The tip report would calculate the 3% fee the owner will pay on tip and deduct the $3 and say the server will be paid out $97. This feature will save the owner thousands of dollars a year. I lost the deal due to not having…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  5. MERCHANTS THAT REQUIRE SIGNATURE/TIPS ON PRINTED RECEIPTS ARE ABLE TO ADD TIPS TO CHECKS AND GIFT CARD TRANSACTIONS IN THE TIP APP. HOWEVER, THE CLOVER EQUIPMENT DOESN'T INCLUDE THOSE TIPS IN THE REPORTING APP AND DO NOT APPEAR IN THE WEB DASHBOARD. SEVERAL MERCHANTS HAVE PREVIOUSLY CALLED EXPLAINING HOW THIS HAS MADE IT DIFFICULT WHEN CALCULATING THEIR END OF YEAR TOTALS BECAUSE THEY HAVE BEEN ADDING TIPS TO CHECKS AND GIFT CARDS THROUGHOUT 2020 IN THE TIP APP.
    THE FEATURE OF SHOWING CHECKS AND GIFT CARDS IN THE TIP APP AND BEING ABLE TO ADD TIPS IN THE APP SHOULD…

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  6. Remove, Move or Shrink G Pay and Make Credit Card Payments the Bold and Obvious Choice for Paying Online

    1 vote

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  7. I would like to request a feature. When we do discounts, we offer a discount for veterans and police that covers the sales tax in our county (6.75%). I would like to request removing the whole number requirement and allowing us to put in a 6.75% discount for our front line heroes.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  8. Would like a way for clover to apply EBT payment only to items that qualify for EBT

    15 votes

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  9. Have the ability to override a price in the order without a discount, creating a new item, or variable price item.

    20 votes

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    2 comments  ·  Discounts  ·  Admin →
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  10. In your recent update, end users can no longer see the entire credit card number we are entering via phone call. This is resulting in input errors and frustrating to both Clover users and customers. As we take 40% of our orders over the phone, it is important that we can see the data we are entering when a customer is giving us the information over the phone

    1 vote

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  11. It would be great if you could include a button that allows us the option to show tip suggestions on the screen or print on receipt on demand. Sometimes I need it to be printed on paper when bring it to a customers table and other times if they pay at the register i would like it to show on the screen. I know you can choose one or the other in print settings but its a hassel to switch back and fourth

    4 votes

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    0 comments  ·  Tipping  ·  Admin →
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  12. Merchant would like a way to have employee discounts automatically apply

    3 votes

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    0 comments  ·  Discounts  ·  Admin →
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  13. When looking at Transactions tab and viewing a decline, management needs to be able to simply tap the Order Number to find out if it ever got paid. As it exists, it is much more cumbersome to locate that same Order to see its history.

    1 vote

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  14. We offer discounts to many customers, but not all items (such as already on-sale items) are discount eligible. We need to be able to mark certain items (through a label or checkbox) as ineligible for discount so that order discounts will be calculated without them.

    32 votes

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    4 comments  ·  Discounts  ·  Admin →
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  15. He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.

    3 votes

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  16. Merchant would like to see the tip line and suggestions at the bill so he is able to have it on all receipts, for all form of payments accepted at the business.

    7 votes

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    1 comment  ·  Tipping  ·  Admin →
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  17. I was told there was a recent update to the discounts app which caused the grand total to show without reflecting the discount added. The discount is listed on the receipt but it is not deducted.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  18. Merchant would like to be able to change the date on a transaction

    3 votes

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  19. Cards shoupld be groued by Credit or Debit Card. If they are debit, regardless of if it is Visa, Mastercard, etc. it should be grouped as Debit Cards. Credit Cards should be grouped by card type. The rates are different in some cases when it is ran as debit or credit.

    2 votes

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