558 results found
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Turn Off Tipping for Certain Items
I run a store that sells both package liquor and drinks by the glass (a bar).
There needs to be an option to remove certain categories from a tip prompt subtotal.
For example if a customer buys a $10 glass of wine to drink at the bar, and on the same order purchase a $20 18pack of beer to take home…the tip prompt of 20% should only reflect the glass of wine for $2 tip.
Currently if this transaction happens at our store the 20% suggested tip would be based on the entire order cost of $30. This creates an…
1 vote -
Dustin
I need layaway and to be able to take trade-ins as partial payment toward the customers purchase. These are very important in my daily business. Will this be added any time soon?
1 vote -
Customer names in Virtual terminal and in transactions
We too just migrated to Clover and I really want Payeezy back. In the transactions page there's no way to search by customer name!! That is crazy. We don't save "I.D. numbers" or other data. Clover seems to think names are unimportant. They ARE! I too don't know who sees this. This is site is not user friendly at all.
1 vote -
Looking for a line item summary at the end of the transaction when using the payment link.
Looking for a line item summary at the end of the transaction when using the payment link.
3 votes -
Please add force authorizaion to vertual terminal.
Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.
1 vote -
Allowing the service charge to print on merchant and customer payment receipt.
Service Charge Printed on Merchant & Customer Receipts, I had a BC that called in and requested that the service charge be displayed on both receipts and not just the second printed copy. The first receipt displays total tax and the second receipt shows service charge, the BC is requesting this as to promote full transparency. Apparently the service charge was added from the tax and fees section.
1 vote -
Itemized invoice in clover dashboard/virtual terminal
Many of them need itemized invoice feature in clover dashboard / Virtual terminal
34 votes -
Collect at Club
In the old system we used, our clients on recurring payment would sometimes pay their monthly draft in person before the draft occurred. We called that "COLLECT AT CLUB". That would cancel out their upcoming payment and mark them as having paid that month's draft. This does not exist in Clover but what could make this doable would be to allow the START DATE (or NEXT PAYMENT DATE) to be edited like the End Date is. Currently, the START DATE is set and permanent. In order to change the NEXT PAYMENT, a client must be deleted and re-set in the…
2 votesHello,
Thanks for reaching out. In order to assess the business opportunity here, can you please provide more details on your exact business use case?
Thanks,
Clover Product
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invoice
We would like to have a control field added to the Virtual Terminal Invoice option, that will transfer over to reporting. We use control numbers for all transactions, on a normal transaction that number carries over to reporting. There is no such field in the Invoice option. This forces our accounting team to spend long lengths of time researching customer names, rather than already having the control data in reporting.
2 votes -
Ability to resend
Currently can only resend an invoice once. This is not enough for alot of people who aren't organized. Need the ability to resend more than one time.
3 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
allow to add more items on the invoice, allow customers to leave tip
when you create an invoices it should allow you to add more items in case customer buys multiple items and once the customer receives the invoices allow them to enter tip
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Fix virtual terminal customer name issue
When entering a charge in the virtual terminal, we enter the customer name but that name will not appear in the transaction report unless we set the customer up first and save all their info. This is time consuming. Since we already entered the name when charging, that name should appear in the report.
1 vote -
tip
When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.
2 votesHello,
We're going to review this with our QA team.
Thanks,
Clover Product -
phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
1 voteHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product -
Edit Recurring Payments
It would be great if invoices from recurring payments could be changed from failed to paid or even deleted once completed. Also would like to be able to pause individual clients within the recurring payment programs instead of only being able to pause all or none. Lastly would like to be able in recurring payments to adjust the payment date when needed without having to delete the person and readd them.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Provide carbon copy receipts for payments that are submitted from a payment link
Provide carbon copy receipts for payments that are submitted from a payment link
1 vote -
Recurring Payments Notification TO OWNER AND EMPLOYEES
We have many recurring payments, in different dates. Instead of having to login every day to check, it would be nice to have a sales receipt sent via email to the the CLOVER account owner, and not only to the customer.
6 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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Tips not requested when using Auto Gratuity
An option to allow merchants to select whether the Tip line prints for large parties when the "Auto Gratuity" feature is selected. Currently, it is still showing the Tip line even when the extra Service Charge is assigned.
1 vote -
Allow Cancelation of an Invoice without notifying the customer (for payment received via check or other)
When I receive payment for an invoice that I sent through the virtual terminal in a form other than through Clover (cash, check, etc.) I would like the option to cancel the invoice without sending an automatic email to the customer. What happens currently is I will send an invoice via the virtual terminal, then I receive a check in the mail (for example) for the invoice, I cancel the request for payment I sent through the virtual terminal, and then the client receives an email saying their invoice was canceled. This frequently leads them to email me asking if…
4 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Enable Categories display for NEW Clover Go app
Currently the New Clover Go app displays the new sale screen by Items only. If you want to filter the items by a category you have the ability to select the "categories" option in the top left corner and it will filter out the items to only the items in that particular category.
It would be very helpful if there was a setting option in the Clover Go app to change the sale screen display to a category view. Just as it was on the G1 app before. That way, instead of the merchant viewing all their items and then…
1 vote
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