Skip to content

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

483 results found

  1. when you create an invoices it should allow you to add more items in case customer buys multiple items and once the customer receives the invoices allow them to enter tip

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, 

    Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?

    1. Create an order
    2. Lookup a customer
    3. Use customer's card on file to pay for the order

    If so, this feature is currently under review. 

    Thanks, 

    Clover Product


  3. We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Generate Promotional Codes for Discounts on Online Orderings

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Why? to accommodate store policy for product returns. Refund to a gift card or if the original card is no longer available.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. To do partial refunds within the order app/plus record taxes returned

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Unit price needed on customer receipt. Example: 3 bulbs @ $3.98 CA $11.94.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Indigenous groups are tax exempt. There is a need to either ADD or REMOVE taxes quickly by item or group at point of check out.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. The ability to link the transaction with the order. Why? If a customer wants to do a return without a receipt. If the last 4 digits of the credit card is given, the merchant can then pull up the transaction/order and apply a full or partial refund to the original transaction.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Ability to Create an order on the POS, then send an invoice to a customer for payment. If you could log into the online dashboard, and select an open order, and send it as an invoice to a customer who then could pay it online.

    29 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. On the Virtual Terminal, please allow created invoices to be tracked by Employee (We pay commissions on sales and its harder to track with out this feature).

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Have an employee section in the Clover invoice so the company can see who sends out the invoice. Also, let this employee be notified so they know when it is paid

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Very helpful to have a receipt print from our Clover Mini once an invoice is paid by a customer and then we could reconcile that receipt against our batch.

    As it stands we have to log into our clover dashboard or check our email. Furthermore, the email to which the paid invoice receipt should be the email of the user that sent the invoice request and not just the business owners personal email address. Clover only sends emails to just the business owners email address, and I had to change that to the businesses email address so my manager can…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thank you for your suggestion, but your first request does not align with our current priorities.

    We will take your second request into consideration within our feature backlog. 

    Best, 
    Clover Product

  14. We need to allow customers to use the online ordering and then send them an invoice.  If we can't do this with Clover our commercial clients are going to force us to use a different credit card processor and a different system.  Why can't Clover add this as a check out option so we can get the order and generate an invoice?  Clover can charge a fee for this function since we would have to pay someone else anyway.  Do you want business going to Catertrax or some other system?  We really need your help for a solution quick!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Invoicing  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. The Invoicing tool in Virtual Terminal should have a drop down menu that is connected directly to the Clover Inventory in the register.

    1. This will allow the open to invoice to still be seen on register screen with the Orders app.
    2. Once paid this will automatically update the Clover inventory and Sales reports

    Right now, the way its set up there is really no real advantage for me to use it over any other invoicing apps out there.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. I am having to set them up with a different gateway like authorize.net, paytrace, eprocessing network, etc. instead of using Clover. Should be able to run their practice all in one place and Clover already has recurring billing.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, 


    Clover is not a HIPPA compliant solution. However, we're looking into supporting this feature in a HIPPA compliant manner. 


    Thanks, 

    Clover Product 

  17. It would be really helpful to allow us to make tipping more customizable. Stuff like changing the wording to match our business and adding a function to round up to a dollar amount since we've found that people like that option to not have so much change.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. MERCHANT ASKING BECAUSE THEY STATE CARD IS SAVED ON FILE AND CUSTOMER AGREES, AND MERCHANT DOES WORK HOWEVER IN SOME CASES CUSTOMERS REMOVED THE CARD AND THEY ARE NO LONGER ABLE TO CHARGE THEM, THIS IS HAPPENING W/O THEM KNOWING

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Are you guys working on ebt split payment options?
    we need a column in the price book/ inventory.exl that has ebt yes /no option

    then we need the system to understand when we choose EBT payment option it only allowa items that have the Y in the ebt column to be used and it should promept for next form of payment on remainer items left of the order.

    this is a must have feature if you want us to tell people we like clover.

    At this point if any of my colleagues ask me i have to say NO cause…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. When the customer-facing payment screen is active, the option for the customer to manually "type card" is not removable. We do not want customers manually typing their cards in order to be PCI compliant and prevent fraud!! Please enable this feature for the Clover Mini, we have just discovered today it is customizable on station devices but not the Mini!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?