571 results found
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Flat Credit Surcharge
Taxi Drivers would like to add a flat 1.50 surcharge to credit cards. And use contactless at the same time.
1 vote -
Note for item or service
It would be great to have a field that allows us to write a specific note toward a receipt.
We thought that a "Note for item or service" was a note that would be displayed on the receipt, so the customer knows what the receipt is about, however, it turned out to be an internal note.
We hope to have an external note section to put details regarding the payment on the receipt.
5 votes -
Recurring payment option through payment links
There needs to be an option for recurring payments through the payment links on a website, not only through the virtual terminal
7 votes -
please
PLEASE ALLOW TIPS BE ADDED TO DEBIT CARD SALES AFTER 25 MINUTES OF ORIGINAL SALE BEING PROCESSED. IF TIP IS TAKEN ON PAPER RECEIPTS.
MERCHANTS EVERYWHERE ARE LOSING TIPS ON DEBIT CARD SALES.
PLEASE ADD THESE POLICIES RESTRICTING DEBIT CARD ADJUSTMENTS/TIPS AFTER 25 MINUTES FOR DISCLOSURE.
THANK YOU!
5 votes
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
If you have a merchant that has EDS Debit, their transactions can be routed to Debit Rails. When routed on Debit rails, these transactions cannot be tip-adjusted after 25 minutes. This is a network constraint, not one imposed by Clover. If merchants are willing to disable EDS Debit support then all of their Signature Debit transactions will be routed as Credit. This would allow the merchant to adjust the transaction/tip amount up until closeout.
Thank you,
Clover Product
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Provide carbon copy receipts for payments that are submitted from a payment link
Provide carbon copy receipts for payments that are submitted from a payment link
6 votes -
Separating Services and Product Sales for tips
The tipping app suggests the tip on the total amount purchased. It should be seperated as you don’t tip on products, but only services.
i.e. Joe schmoe had a service of $100, but purchased $200 worth of product. The suggested tip should be on the service amount of $100 only vs the total of $300 plus tax. The client should not have to pull out their calculator to figure out the tip amount on the service.
1 vote -
remove manual transaction asking for zip code on station device
Merchant wants to remove requirement for zip code on manual transactions and refunds on station devices since it does not ask for this information on flex or mini devices.
1 vote -
Maximum Transaction size
Controls for maximum Transaction allowed by Empoyee. Also a maximum tip amount based on % of transaction amount. Neeed for Taxi Industry.
1 vote -
Supress address on invoices
It would be nice to be able to supress the business address on the invoice, as our business is in our home and I would like to not share my home address with all my customers. Is there a way to supress the address on the invoices?
1 voteThis is in the plan for early 2024.
Looking forward to continue to offer you better solutions for your customers.
Thank you
Clover Communications
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Ability to re-open paid order and move payment
Table restaurants desperately need this feature especially when a payment is taken on the wrong table or wrong order.
1 vote -
EBT Manual Entry. Urgent!
Hi,
I see this issue was closed out previously with the “completed” tag which disables comments.
EBT from NY state are 19 digits and unable to be processed manually keyed in.
5 votesHello,
This feature is under review.
Thanks,
Clover Product -
Internal Invoice Number needs to be required field when sending invoice.
When taking payment via Invoice, there needs to be a required field for our Invoice Number and Employee Name who sent the invoice. In accounting, we don't know what the payment was for in the reports or who originated the payment. All we have is a customer name and dollar amount. Your support suggested a third-party app which seems unnecessary for such a small thing. Invoice number is required for in person payments, why not for invoice payments.?
5 votes -
URGENT! Tips that are entered by the customer via the on-screen tip function should be able to be adjusted!
Restaurant managers should have the capability to adjust ANY tip that is received by customers - not just the ones that are left on a printed receipt. Customers make mistakes during the on-screen tipping option by adding an extra zero, selecting the wrong percentage, or accidentally hitting the "Skip" button, etc. Every other POS that I have ever worked with has this function and it is shocking and disappointing that Clover devices don't have this option.
2 votes -
Allow invoice to be sent via text also
Allow invoice (should be "payment request" to be sent via text also
8 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
Invoice Note/Detail
The original invoice notes/details describing the cost being sent to a customer is only received the customer and it is not saved as a copy in our system. Customers cannot/will not always retrieve their emails so we don't have a way to prove after-the-fact what costs did or did not cover from paid invoices.
1 vote -
Virtual Terminal Process Foreign/International Card Types
Clients would like the ability to process international card types via VT
1 vote -
Clover Go App - Payment Notes
Business Type: Automotive Service
Client stated when trying to enter notes for description of service(s), the field is very limited. There may be multiple services for a single customer and due to limited characters, multiple transactions are possible as he cannot key all notes on a payment notes, The ask is to increase the amount of characters allowed1 vote -
Per Item refund for Debit transactions
After taking an order for two items in register app on a debit card/interac (canada), system doesn't allow per item refund and only allows to refund full payment. this per item refund functionality works perfect for credit card transactions but for Canada Interac/debit transactions this functionality doesn't work.
1 vote -
Edit customer email address and phone number
I need the ability to edit a customers email and phone number without deleting and recreating their entire record which charges them again.
5 votesHello,
Can you confirm if you're on the Clover Payments Plus plan? The ability to edit a customer's profile is available today within our Essentials plan.
Thanks,
Clover Product
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TAX FREE WEEKEND IN TEXAS
Clover needs to make the system at the register user friendly for TAX FREE WEEKEND in Texas. Only apparel and footwear are tax free in my store leaving everything else being taxed. If a customer comes up to checkout with $200 in apparel and $200 in gifts on the same transaction ONLY the apparel is allowed to be tax free under the state rules. Clover needs to have a option where we can ring up all the customers items on one transaction and then be able to click on each individual item and remove the taxes if needed. How Clover…
1 vote
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