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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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623 results found

  1. The ability to add a custom invoice number prior to sending it to the customer so payments made through invoicing could be exported the same way as anyother payment. The third party apps often do not function correctly. The virtual terminal is beautiful and invoicing could be too

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  2. A manager code shouldnt be required to delete an item that hasnt been printed but ahould be required for an order that has been sent. Currently a manager code is required for both or you turn off the manager code for both.

    1 vote

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    0 comments  ·  Voids  ·  Admin →
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  3. Increase The Amount of Custom Discounts:

    Right now when using the "Custom Amount Discount" button the discount is maxed out at $9.99. Yes, that is Nine Dollars and Ninety Nine Cents. I need the ability to discount custom double and triple digit amounts. Why is there less than a $10 limit? Thanks

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  4. Would be nice to have buttons with a negative dollar amount or negative percentage amount. Like a regular inventory item.
    Have them listed in a Category or at the bottom of the Register screen. So they are always available. Make it an optional choice to display or not.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  5. Clover API is used on a customers website to purchase air boat tickets in advance. When the customer arrives that day to use the prepaid tickets a third party app is used to redeem those prepaid tickets. A cashier needs to assign a boat to the customer and check in that customer to show the customer used that ticket today. Clover does not directly have a report to show the customer used the prepaid ticket. IF the cashier could print the online sales receipt from the transaction or orders icon then scan the code on the app to open it…

    1 vote

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  6. A customer pays on groupon then clover register is unable to discount that groupon or validate if the groupon is real. xxxx allows for groupon codes to be added into the dashboard so when cashiers add the groupon discount the code shows accepted and the orginal price of the item is discounted to zero

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  7. Merchant wants to know when will Clover Devices be able to have the Credit Card Surcharge in Canada, since it was passed in Oct. 2023.

    1 vote

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  8. Merchant wants to have discounts applied to modifiers directly than just items only.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  9. Please allow the # of Automatic Retries on a failed Recurring Transaction to be configurable and not automatically try 5 times. Additionally, to be sure and not notify the recipient that their card failed each retry.

    1 vote

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  10. On an order with split payments, ie $20 bill:
    paid via $5 cash and $15 gift card…
    The customer’s receipt DOES NOT show both payments… you have to print two receipts, one for each payment… that’s crazy! can you escalate to the software team? please and thanks!”
    This is a direct merchant request, 4-lane, clover DUO nursery business (high volume)

    1 vote

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  11. If combining two orders that each have a discount attached Clover seems to drop one of the discounts. Would be nice if it combined both orders with both applied discounts.

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  12. Geo fencing of refunds would prevent refunds from being processed off of the grounds of the business if the they have the flex. this would prevent someone who took the device from the location from processing refunds.

    1 vote

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  13. Is there anyway to setup a minimum payment threshold to be input via the clover devices. We wanted something like $30. If the sale is below $30, it won’t allow the bartender to go further in the sale screen. I see something for max threshold but not minimum

    1 vote

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  14. I need to be able to add the convivence fee to the QR code and SQL link.

    1 vote

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  15. If a customer pays with cash and the amount tendered is entered, please make the pay button green. It is consistent with the rest of the app. It also makes it easier for the employee to quickly press the correct button. I find my employees hesitate because they are used to the button being green to proceed.

    1 vote

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  16. Merchant requested to limit the employees access to remove the Additional Charges from their current profile.

    1 vote

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  17. The barcode scanner seems to be broken on the TIPS app. Lots of customers use this so it would be awesome if it worked again.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  18. Partial Payments no way to know that there was a partial payment and no screen is prompted asking for the next payment. When a partial payment is made it says "Payment Successful" it should instead prompt a screen for the remainder balance.

    1 vote

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  19. I have to print all the transactions and the letters are very small and the name of the customer does not show at the top like it used to be

    1 vote

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  20. Allow different machines to have different tip percentages. This will ne helpful for takeout orders.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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