694 results found
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Add EBT Cash to the main Clover Device
The Clover Flex and smaller Clover Units have the ability to accept EBT Cash, however the main unit does not have that ability. It would be nice if it would allow for EBT.
3 votes -
3 votes
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Splitting bill by item and be able to split the cost of the item
It would be convenient to split the amount of the item on the register app once you split the bill by items.
3 votes -
Virtual Terminal Invoice Received by Customer response
Virtual Terminal Invoice Received by Customer response
3 votesKevin Nathan respondedHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
change the date on a transaction
Merchant would like to be able to change the date on a transaction
3 votesUnclear what is being requested here. Is this a request to change the format of dates?
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ability to add multiple emails for the customer receipt distribution on VT
This option was available before the VT redesign.
3 votesAdminGlenn Flinchbaugh (Admin, Clover) respondedThere is a setting where the merchant can have carbon copies sent themselves. But we aren't planning for the entry of multiple email addresses.
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Tips on the Register App
At this moment, if an employee uses the Register app, the tips go to the person who cash out the transaction. For example, Joe takes a phone order and hit "save" using the Register App. Then, Peter cash out that transaction. The tips goes to Peter instead of Joe. We need to fix this because a full service restaurant has a lot of take out orders. And the servers do not share the tips. Creating tables on Clover Dinning as a workaround won't work when there are lots of take-out orders. Opening Bar & More tab won't work either because…
3 votes -
Show Split Amount When Screen Is Flipped
called in about the split payment feature on the Station 2. He said he's able to split the payment into 2 but when he flips the screen it still shows the WHOLE amount even though they confirmed it charged them the correct split amount... customers often callback in thinking they were charged MORE than the split amount which is incorrect.
3 votes -
3 votes
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show a box option to show that tip has been paid out and split
merchant wants to see the full reporting tip showing the tips being paid out and also wants to split tips . taking partial tips on the clover go
3 votes -
rearrange tenders
Have the ability to rearrange the tenders for the payments
3 votes -
Merchant wants to have the option to add a service charge at a variable amount.
Merchant wants to have the option to add a service charge at a variable amount and not just a percentage when adding the charge to a table in Clover Dining.
3 votes -
Transactions- Tender Type Filter (multiple Tenders)
Can we get the ability to select multiple card types when filtering data in the dashboard? (Ex: Credit and Debit.) Sometimes we want to see just credit card volume when reconciling, it would save a step from having to export the entire stats and then filter out what we do not want (Cash/GC/Etc.)
3 votes -
The tip screen and signature line should be on same screen
It is very awkward, presumptive, and feels like bad manners to hand the Clover Flex device to a customer after a spa service and the first and only thing they see is the tip screen. Sometimes customers appear to be taken aback by this as tips are supposed to be a gratuity (not expected as I was always taught) By handing them the device with that tip screen as their first interaction with processing their payment, it is startling. I believe that having the signature line on the same screen as the tip screen is more polite and encouraging because…
3 votesKevin Nathan respondedHello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Adding tips and signatures for Pre Auth while offline
Merchant wants to be ABLE TO APPLY TIPS & SIGNATURES FOR PRE AUTH WHILE OFFLINE
3 votes -
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Allow user to change customer facing text on hosted checkout screen. For example change "Your Order" to "Your Donation"
Currently you can only change the header and footer info.2 votes -
DON'T allow system to approve a payment for a debit card transaction that does NOT have enough funds to COVER the COMPLETE amount of the sa
DO NOT alow system to APPROVE a debit card payment that does NOT have ALL the funds available to COVER the transaction... NEEDS to DECLINE ...
NOT doing so... Causes BUSY clerks to MISS ALL the funds were not accounted for in APPROVAL
AND - ALSO makes it so BANKS can use it as an excuse to collect an OVERDRAFT FEE from the Consumer
I have a busy gas station that ran a transaction for $81.12The clerk ran the card and the customer left
The Bookkeeper discovered a discrepancy that they were SHORT $79.42Was discovered the system approved…
2 votes -
Add ability at check out to change sales tax rate on just this order, just this customer.
Need to be able to change the sales tax rate at check out for just the current customer, current order. Sales tax rate is set at default of 7% for our city, so the majority of customers are taxed at that rate. When we plant or deliver to rural areas, some customers insist on being charged the 5.5% rural sales tax rate. Our drop own dots currently have and option to Remove taxes completely, but not change the rate. It would be ideal if while at the Register, Current Order, go to the 3 drop down dots and CHANGE the…
2 votes -
Invoice number prompt
Please add the ability for the Mini 3 to prompt for an invoice number. I could do it on the Mini 2 so I know it is possible. I don't want to have to go through the register to enter an order number.
2 votes -
Recurring Payment Failure
Occasionally a customers recurring payment will fail for various reasons, ISF, expired card, etc.
I originally set up Clover to automatically email receipts when payments were processed.
I have had an issue with Clover sending receipts that make it appear as though a payment was processed successfully when it actually failed to process. This is an issue, a BIG ISSUE.
I haven't been able to turn off AUTOMATIC RECEIPTS, except to change each customer, individually.
CLOVER IS SO MUCH MORE DIFFICULT THAN PAYEEZY. I'm not sure that CLOVER is a good option for our business.2 votes
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