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Management Functions

Welcome to the feedback forum for Clover Management Functions. Please share your ideas for how we can update our Clover management software to help merchants run their business simply and easily. Specifically, this forum should only include ideas surrounding built in management functions (feedback on business management apps should be included in the Apps/App Marketplace forum). We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Clover Dashboard Functionality: Share your thoughts on how the Clover Dashboard as a whole can function more effectively. 

2. Restaurant Menus and Clover Dining: Share your thoughts on all functions that specifically have to do with Clover Dining such as Clover’s built-in menu creation feature.

3. E-Commerce Management/Clover Online Ordering: Please include all your feedback and suggestions for enhancing Clovers e-commerce management software including Clover Online Ordering.

4. Inventory/Order Management: Please include all your feedback and suggestions for enhancing Clovers inventory management software.

5. Receipt Management: Provide ideas related to order receipts here including kitchen receipts, customer receipts and merchant copies. Tell us how Clover can enhance the processing of, information on, and appearance of various types of receipts.

6. Employee Management: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

7. Software Plans: Here you can provide feedback on Clover’s software plans. Please specify which plan your idea is featuring (Table Service Restaurants, Counter Service Restaurants, Register, Essentials, Payments).

8. Other Management Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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153 results found

  1. My wait staff complains that when they have a large group and they put items in that are more of something they have already put in ( eg. glass of beer) the items are added off screen and they cant be sure if they have been added or not as they cant be sure exactly how many glasses of beer there were and cant see them as they are not visible. They can be combined on guest check, but on computer screen it is much more difficult..

    4 votes

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  2. Dining app (guest 1, guest 2, guest 3) merchant said the interface is a bit confusing and would like the "guests" fields to be removed

    4 votes

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  3. The merchants would like to have a button added or an option that when an item is removed from the Dining app it would ask the reason. For example if a drink is dropped or spilled, that when that item is removed they could select that option to track it.

    4 votes

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  4. Food prep time set by the hour or half-hour increments. That way you could set it for 20 mins at 8 am and 10 mins at 10 am.

    4 votes

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  5. Merchant currently uses the Clover Dining App for their restaurant. They run a special 24/7 called "Buy One, Get One Free" for their drinks. The drinks are listed as items in their inventory (ex. jumbo frozen lime margarita, draft bud light, tall michelob ultra) and are all categorized and priced differently. When the merchant goes to select two drinks (Jumbo Strawberry Margarita $9.99 and Tall Bug Light $5.99), they would like for the cheapest item to be discounted (free) automatically when selected. No limit on the quantity. There are a few apps that have BOGOs but only integrate with the…

    4 votes

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  6. 4 votes

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  7. Our facility offers different menus (categories) at different locations on the same property sometimes at the same time. When running reports, it would be helpful to differentiate which items were sold at which location. Currently, the reporting system will only indicate an item in the category where it was first programmed. For example, if bottled water is being sold in multiple categories, it will only report sales in one of the categories. Please advise if there is a solution for this. Thanks!

    3 votes

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  8. A log is critical for Clover Dining, similar to tables. Who opened the order, time opened, Changes (e.g. Add burger time, add drink times) , time order was fired, ...basic internal controls. Even half of this would be beneficial. It is difficult, even with cameras to track the sequence of POS activity when things go wrong. Process improvement and theft prevention.

    3 votes

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  9. If a restaurant is using Clover Dining and takes a ToGo order through the non-table orders tab, the final disposition is "Fire All" or "Pay". However, if the order is placed through Register, the final disposition is "Save" or "Pay". Some restaurants find this confusing for servers. If a merchant is using Clover Dining, suggest the experience be the same no matter which app is used to place the order with the Clover Dining experience being the default.

    3 votes

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  10. It would be great if I can have the same menu items for lunch and dinner and have them switch price based on time of day

    3 votes

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  11. Remove "whole table" option in dinning. It's frustrating when you accident add items to whole table instead if guest.

    3 votes

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  12. We can put the customer name in the 'note' but it would be very helpful if the customer name was able to be displayed in the actual floor plan at each table or seat.

    3 votes

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  13. Clover Scan to Order App only takes credit card payments, our merchants would like to see a cash option for those who do not want to pay with their credit card.

    3 votes

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  14. In clover dining managers an/or staff should be able to move, edit, or delete credit card transactions without having to delete the entire transaction and start over.

    3 votes

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  15. Handle case that we add/remove a modifier group from a menu item and we want to retrieve catalog changes after a specific modifiedTime. Now the above action doesn't change the modifiedTime to items/modifierGroups. So if we want to track catalog changes after a specific date we have to fetch all modifierGroups and their items, and check if an item has been added/removed.

    3 votes

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  16. order of items:
    I think that it would be great if we were able to “rearrange” the order and placement of the “menu items” when you are on the “register app”.
    i find that this is a big issue.
    as you enter new items into inventory, they get placed at the BOTTOM of the menu list…but if this new item is a big seller and the button gets used a lot, i would like to be able to drag it to the top of the screen so i don’t have to scroll down or search for it.

    colours:
    i gather…

    3 votes

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  17. The Ability to Arrange Menu Items both Online and on POS Device

    3 votes

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  18. Merchant would like a option in clover dining requiring them to enter what type of drink customer is having whether no drink, water or other.

    3 votes

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  19. Merchant wants to be able to edit IF tips should be available or not depending on the number of quests in each table.

    3 votes

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  20. would like for custom item in dinning app to be able to have a label assign to them so they could automatically be send to kitchen printer

    3 votes

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