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Reporting Functions

Welcome to the feedback forum for Clover Reporting Functions. Please share your ideas for how we can update our Clover reporting software to help merchants run their business more effectively. Specifically, this forum should only include ideas surrounding built in reporting functions. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Reporting Functionality: Ideas here should explicitly focus on the practicality and usefulness of Clover’s reporting feature. Is it easy to customize filters? Is the frequency at which reports generated sufficient?

2. Reporting Tips, Taxes, and Service Charges: This category should distinctively include all feedback regarding Clover reports producing intelligence on tips, taxes, and service charges.

3. Employee Reporting: This category should distinctively include all feedback regarding Clover reports producing intelligence on employees.

4. Inventory/Order/Customer/Sales Reporting: This category should distinctively include all feedback regarding Clover reports producing intelligence on inventory, orders and customers. This also includes reporting on sales/revenue.

5. E-Commerce Reporting: This category should distinctively include all feedback regarding Clover reports producing intelligence on online electronic transactions.

6. Other Reporting Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.


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405 results found

  1. I am asked reguarly by 3rd party softwares that integrate and sync with clover as to the 'creation date' of a product. Can you add this? As an example, some of my products are not properly syncing with ECWID and they wanted to find when the product was created and in order to do that they need to know from your end. There is not currently an option in reports or inventory for that but it would be helpful.

    1 vote

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  2. Most other POS Systems allow a display and a print of up to the minute Man /hour usage and up to the minute Labor Cost Vs Sales to give a Labor Cost %. This is critical short coming that needs to be resolved if I am to consider another Clover.

    3 votes

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  3. Under Reporting / Item Sales there is no summary for the labels.
    When we want to print it prints a whole roll of paper. I really waste papers! We are very embarrass when the clients bring this up. We can't have simple minded employee access to computer for Dashbaord access to print a summary like you have on the Dashboard of food vs beverage vs liquor items viewed by labels.

    The printing of the Item Sales reports looks like this: https://photos.app.goo.gl/hKMnQREDA8BvqWe28

    This is crazy

    2 votes

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  4. Like many companies in the US, my week starts on Monday. Why is there no way to change This Week and Last Week in Reporting to reflect a Monday start day? Seems like an obvious option to include and it would make comparison reports much more useful without having to specify custom date ranges. While I'm at it, if one does specify, say, a five day date range, Mon-Fri, the only comparison available is the previous 5 days (Wed-Sun), a totally pointless comparison. Why not Mon-Fri of the previous week?

    7 votes

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  5. SALES OVERVIEW report BY EMPLOYEE ON DEVICE.
    Merchant has 2 shifts in bar. Would like to have a sales overview report that staff can access from Device to turn in with their paperwork and money at the end of each shift. The report should give a TOTAL that is due. Cash less tips. This is a BASIC restaurant function and one that we can not believe we can not get!!!! Giving all employees access to the dashboard is ridiculous and should not be necessary!!! I believe you should implement this immediately. This will help the sales of this device to…

    6 votes

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  6. Program the ability to print a detailed batch report. I lose merchants and new deals because the Clover Mini and Clover Flex can''t do that

    2 votes

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  7. Merchant would like to have the option of filtering Item Sales report by tender type (cash, debit, credit)

    6 votes

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  8. It's nice to be able to compare this week to last week on reports, but my work week starts on Monday. Can we have an option to make Monday the week start instead of Sunday?

    4 votes

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  9. We need reporting to reflect lump sum totals for each of the following categories: labor, parts, service call, tip e.g.s
    labor = lump sum
    parts = lump sum
    and so forth.

    2 votes

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  10. I'd like to be able to export the daily batch report into an Excel file. It'd be a lot easier to keep track of daily-weekly transaction activities. Thank you!

    5 votes

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  11. The merchant has various tax rates for bottle tax. In reporting he would like to be able to see the amount of items sold under a specific tax rate as well as the item names

    4 votes

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  12. Out first shift ends at 9pm, tabs run over to our second shift. The first shift has to print out open tabs and leave them with the second shift. The second shift has to figure out who gets what when the tab is closed out. Can you make it that all open tabs get flagged when the first bartender clocks out, then when the second bartender closes out the tab, the system automatically breaks down the tip between 1st and second shift based on the percentage of the tip and who rand what amounts.

    4 votes

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  13. We need to be able to look at an Item and see sales for a time period and see what invoices that item was sold on. I need to see individual receipts to view the notes on these sales and can't locate them in Clover. The transaction tab doesn't allow you to search by item - Which it really should.
    I find it hard to believe Clover doesn't offer these options but that's what tech support told me.

    2 votes

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  14. After payment is done. Clover is not able to go to the order and edit, remove, or void from the order.
    We are not talking about the payment done and approved. Just the reporting details side

    Example:
    1 Casamigo = $10
    1 French fries = $5
    1 French fries = $5
    1 casamigo = $10

    Device flex went offline and the server kept adding the duplicate items because she couldn’t see the item in “Review Order” from flex. She charges $15 approved credit card. Clover is back online and sees more items. Then there is partial payment left balance of…

    7 votes

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  15. Close out report auto print should match fiserv merchant service data. Now when it prints out we have to calculate 5 minutes before of sales and that’s the total amount of sales sent to merchant service.

    1 vote

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  16. would it be possible to have a breakdown of the taxes in the closeout report the merchant prints off from the station? currently there are 3 reports they can print off from the device but the summary report does not break down the GST and the other taxes

    2 votes

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  17. Reporting - Merchant requests that reporting be upgraded to include more information. Not every sale we process is taxable. We also sell to other vendors and those items are tax free. Currently i have two reports i can pull. Revenue Item Sales and Payments. When i pull the Revenue item sales it shows the items and amounts but doesn't say if the sale was taxable or not. When i pull the Payments i can see if a specific payment was taxable but it doesn't tell me what item was sold.

    4 votes

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  18. the reporting app is not showing the full information after the update. service charges and online orders are missing they say.

    1 vote

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  19. How do I get a detailed list report of all item sales? I would like to get a detailed list report showing line by line the item, item category, sale date, sale day of week, sale price, tax, tip, payment type, etc.

    This way I could slice and dice the data anyway I want in excel

    10 votes

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  20. Under dashboard when you go to shifts reporting it shows each employees hours in hours and minutes (1-60 minutes) When we export the shifts report to print it, the minutes change to 1-100 and we have to calculate the amount of minutes for each employee on each shift for each day. We are an establishment of over 75 employees. Its a lot of extra work.

    5 votes

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