16 results found
-
Please add the Order-Ready text
My restaurant is very small with limited space, there is no space for the customer to wait inside if the restaurant is full housed. If an order is ready and got checked by Main Expo KDS, it will send a text message to inform customer to come in and pick up. I'm not sure if it let 1 KDS to finish all other KDS's meal when it press, if it does then good.
4 votesThank you for submitting your Idea to UserVoice.
-
Remember customer's email address
After the customer types in their email address, remember their email address so they don't have to type it in EVERY SINGLE TIME THEY VISIT. Every time I go to the same restaurant and use my exact same credit card I have to type in my email address.
3 votesThank you for submitting your Idea to UserVoice.
-
Feature Removed: Can't Add Address While Creating Customer in Order App
Following an update about three weeks ago, the ability to add a delivery address when creating a new customer within the Order app has been removed.
Currently, they must:
Leave the Order app,
Go to the Customers app,
Manually create the customer with their address,
Return to the Order app to link the customer to the order.
This adds unnecessary steps during busy service hours. Please consider restoring the ability to add a customer with an address directly during order entry. This was a valuable part of the workflow and its removal is causing frustration.
Thank you for your attention…
3 votes -
Option for customer to provide a rating/review on device
Provide an option to have customer provide immediate rating/review when completing a transaction on device. Ex: "How did we do today?" 1 - 5 stars.
Something that could be customizable. Ability to ask several questions.3 votes -
Transfer of Outside Rewards Points into Clover Rewards Customer List
Need to have the capability to upload outside Rewards Lists into Clover Customer Rewards List. Having to manually upload a Rewards Customer List is a major friction point. You want to attract business owners to Clover Rewards but you put a major roadblock to that. That should be part of the initial onboarding and set up of Clover Dashboard, the ability to upload a Customer List from another Rewards Program.
2 votesPlanned / in devlopment.
-
AI phone orders
an AI solution to capture phone orders in restaurants and send it to the POS and print the order in the kitchen
2 votesThank you for submitting your Idea to UserVoice.
-
Pre-authorization
With the new Station Duo, when the customer inserts or taps their card, the pre-auth/pay window does not automatically show up on the station window allowing the client to pre-auth the card, it rquires extra input.
2 votesThank you for your feedback on the Station Duo pre-auth capabilities. Given the card slot is only available on the customer facing device we have explicitly designed the system to require an instruction from the merchant facing device to open a pre-auth and start the customer facing device to take payment. Currently, we are not planning any changes to this workflow.
-
merge contact
ability to merge duplicate contact
2 votes -
Variable modifier-level discount
Need a variable $ or % for specialized promotions.
For example come in for a free toppings!
(Customer topping choice price might vary, causing the need for several discounts)
2 votes -
Add Clover Rewards “Get Points” / enrollment prompt for Station Solo and open/held orders (especially Drive Thru + Flex)
Description:
On the Clover Station Duo, the Customer Facing Module has a helpful “Get Points” prompt that encourages customers to sign up for Rewards. However, the Station Solo has no equivalent option. This creates a major gap when orders are left open and paid later.Specific pain point (Drive Thru example):
In a Drive Thru setup we use a Station Solo to take orders. Orders remain open because new orders keep coming in. Payment is then taken at the window on a Clover Flex. If the customer is not enrolled in Rewards when the order is first opened on the…1 voteThank you for submitting your Idea to UserVoice.
-
Prompt for Clover Rewards enrollment when paying a previously opened/held order
Description:
Currently, the main opportunity to enroll a new customer in Clover Rewards on the Register happens when initiating a new transaction or at the Pay / Post-pay screen on a fresh order. However, when an order is started and then left open (held, saved, or suspended) so the customer can return later for payment, there is no reliable prompt to sign the customer up for Rewards when the order is reopened and paid. This creates friction and causes many enrollment opportunities to be missed—especially in restaurants, service businesses, or any environment where orders are commonly held open.
Requested improvement:…1 voteThank you for submitting your Idea to UserVoice.
-
clover rewards
The user experience for the customer and the merchant needs to be better for clover reward. If customer enter their phone number on mini device, clover should automatically pop a message on merchant side, asking to apply reward to order. Right now, most merchant are not using clover reward or using another 3rd party app, because to many steps to redeem points.
1 voteThank you for submitting your Idea to UserVoice.
-
Screensaver on devices with business logo
This was a favorite feature among merchants who previously used other systems
1 vote -
Simplify Customers app
When searching for a customer by phone number and they are not found in the system, Clover should automatically carry that phone number
over to the Add Customer screen. This would eliminate the need for the merchant to manually re enter or copy and paste the number1 vote -
reorder on customer app
Reorder Recommendation for POS Customer App
To enable fast and convenient reordering in the customer app, the POS should support Reorder Last Order, Order History with Edit, and Saved Orders. Customers can quickly repeat a previous order with one tap, make necessary edits such as quantity or item changes, and place the order without starting from scratch. New orders can be saved as favorites for future quick ordering.
1 voteThank you for submitting your Idea to UserVoice.
-
Automated Customer Referral Reward Program
Objective:
Increase customer engagement and new customer acquisition by incentivizing referrals with discounts.How it works:
Referral Code Generation:
Each customer receives a unique referral code printed on their bill after dining.
Sharing & Rewards:
The customer shares the code with a friend.
When the friend uses the code:
Both the referrer and friend get a 10% discount.
The friend receives a new unique code to share further.
Automation & Tracking:
Codes are unique and single-use.
Self-use is prevented.
System automatically tracks code usage and applies discounts.
Integration:
Leverages Clover POS capabilities and/or third-party referral/loyalty apps.
Ensures seamless automation without…
1 voteThank you for submitting your Idea to UserVoice.
- Don't see your idea?