71 results found
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Make it an Option for "Whole Table" on Kitchen Ticket
Can we make it an option to remove or keep the "Whole Table" on the Kitchen Ticket, please?
I can understand why some restaurants need it, but at the restaurant where I work, we do not want it printed.
Thank you very much.
2 votesThank you for submitting your Idea to UserVoice.
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Exchange Option
This is more of a complaint/suggestion, not an idea. Our business has the gold plan - Restaurant plan, but we are not a restaurant, although we utilize a lot of the same Clover options included with this plan. We are a ******** bar/tasting room that also sells merchandise. Many times a customer will purchase an item, let's just say it's a shirt, and they come back the next day or next week because it's the wrong size. On the Restaurant plan, you cannot complete an Exchange, only a Refund. So we have to refund the guest's form of payment to…
2 votes -
custom items do not print order docket in clover dining app
custom items do not print order docket in clover dining app. This means my orders and not made and customers do not get their order. Fix needed
2 votesThank you for submitting your Idea to UserVoice.
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86 items from KDS
The chef has a better understanding of which food items are available during the day. Can we please add functionality that would allow the kitchen to 86 an item from the KDS rather than going to a station/flex/mini.
2 votes -
Discounts that apply to Items and not whole orders
When Applying discounts it discounts the whole ticket. We would like to be able to apply our military discount to just the veterans meal and not the whole ticket. Please and thank you!
2 votes -
Firing Order Logs Server Out
When a server fires their order, rather than the computer closing the table out, but leaving the server logged in and on the dining room floor plan screen, we should be able to turn on a function that logs the server out entirely. When you have 8-10 servers running around and someone forgets to log out, it's easy for someone else to start ringing their order under another person's name. Servers often forget to lock the computer when they're done, so this issue is fairly common.
2 votes -
Change order type in Clover Dining app
Merchant would like to be able to change the order type in the Clover dining app. Currently, it only allows the change in the Register app. This can make the order printing process confusing as it shows both the section and order type on the order receipt.
2 votes -
Clover Go syncing information from Clover Dining
Merchant is requesting table numbers and section name on the "orders' in the ios app, when selecting the button "Orders" it doesn't show, whether its paid or open the description of clover dining isn't synced. The order ID is not useful for them they would rather have the table number and section.
2 votes -
Show Current Order While Adding Items on Clover Flex
When taking a tableside order on Clover Flex, servers can see the running total and item count, but cannot see the actual line items already entered while continuing to browse and add menu items.
To review the order, the server must tap the dollar amount to open Order Summary, then return to the menu-entry screen to continue ordering.
This becomes a significant operational issue in busy full-service restaurants, bars, and shared-plate concepts where a table may order many items and multiple rounds.
For example, if a table orders multiple entrees, appetizers, drinks, and other items, seeing only “15 items” and…
1 voteThank you for submitting your Idea to UserVoice.
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Changing Tenders and Re-opening tables
Clover dining should have the option to re-open tables after they've been closed. When a server closes a bill with the wrong payment type, the process is issuing a refund (using a supervisor/admin code), and re-entering the table's order then closing it under the correct payment type. This causes a lot of issues on the back end/reporting side of things. If the supervisor is taking tables or sales that day, it affects their cash owing/net sales after approving the refund. Along with the server in question having an inaccurate read at the end of the shift, due to the refund…
1 voteThank you for submitting your Idea to UserVoice.
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Ability to group table dishes at kitchen printer
The waitress get the order per guest, entrees and mains and drinks, but at the kitchen printer the order is grouped per table and not still individually per guest
1 voteThank you for submitting your Idea to UserVoice.
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Clover needs to integrate with open tables for online reservations
Clover needs to integrate with the software called open tables for online reservations to help boost the fine dining merchants
1 voteThank you for submitting your Idea to UserVoice.
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mark or show diners tables with color or highlight if bill has been printed already for that specific table
My old POS and other POS on market has a feature where it highlights(or a change in color) a table if the table's bill has been printed and given to guest. This helps to minimize waste of time and paper when restaurant is busy, so as to know that another server will not reprint the check. Please advise as this was and will be very useful.
1 voteThank you for submitting your Idea to UserVoice.
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ONLINE RESERVATIONS for Restaurants
ONLINE RESERVATIONS IS A MUST FOR HIGH END RESTAURANTS.
1 voteThank you for submitting your Idea to UserVoice.
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Ability to add separate non-table "section"
I have merchants who would like the ability to add another non-table section. This would be useful for bars/restaurants that have multiple bar seating areas and for separating out takeout orders. It would just help people organize non-table orders more effectively and currently it does not appear to be possible.
1 vote -
See who transfers an order
We need to be able to see who transfers an order to another employee. Right now, an employee can transfer an order and we have no idea who placed to order originally or who transferred the order.
1 voteThank you for submitting your Idea to UserVoice.
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Add Customer/ Customer history and Name to Dine in
Instead of guest being numbers such as guest 1 and guest 2. It would improve our service to our customers if we can add there name and customer information/ history especially for repeat groups and customers, even if they change it to color such as blue green and yellow it would server to better tend/ serve multiple guests at a table.
1 voteThank you for submitting your Idea to UserVoice.
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move authorizations between tables
there needs to be the ability to move authorizations between tables to avoid having to void transactions if the payment is applied to the wrong table. The window where the void is sent and the funds are released causes issues in fast paced restaurants.
1 voteThank you for submitting your Idea to UserVoice.
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adjust items after order is paid
users should be able to correct items on a paid order. example, if an order is paid and the server/cashier notices that they entered the wrong item that is a higher price, there is no way to correct that and give the customer back the difference if they are tip on paper. the message that appears if you try to refund an order, is that the order is still open and you cannot refund. Voids are not always feasible as there is a window where the funds are still held on the card.
1 voteThank you for submitting your Idea to UserVoice.
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split payment reciept
Print the amount due on split payments and partial authorizations on receipts. that way the servers do not have to remember the amount and notice on the screen that there is a balance due.
1 voteThank you for submitting your Idea to UserVoice.
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