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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. add option to hide any single or multiple buttons on the print/email receipt screen after transaction. also the ability to set a limit on how many times the print button will print a receipt. (10 presses results in 10 printed receipts) Currently there is only the option to not display the screen or display the screen.

    1 vote

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    Deferred  ·  0 comments  ·  Hardware  ·  Admin →
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  2. Please fix online ordering. The text bleeds out of the text container.

    For items with long descriptions the text bleeds outside the box and looks really bad. Multiple accounts all with the same issues.

    1 vote

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    Started  ·  0 comments  ·  Website  ·  Admin →
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  3. I had square and could sync my customer data to my email platform (Moosend), now I see that I need to purchase an app, however I can't find one that offers compatibility with moosend and I'm not going to switch my email platform. I also can't believe what cost me nothing extra per month (Square), I now have to nickel and dime to add on apps to provide the same features I once had before. I wish there was more INCLUDED with clover.

    1 vote

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  4. Ability to create and print orders from the dashboard to .pdf or straight to an external letter-size printer.

    Merchant takes orders over the phone, prepares their order, emails or prints out the order as a quote on a letter size sheet of paper, and has it ready when they customer comes to pick up the order.

    1 vote

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  5. Being able to auto print customer payment receipt per device basis rather than applying the setting across all devices on the same MID.

    Ex, want auto customer payment receipt printed from clover stations while offering manual selection on the Flex device.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  6. Currently the only option to separate device SN is by choosing "this device" on sales overview screen.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. WE NEED TO BE ABLE TO SORT THE TRANSACTION BY PAYMENT DATE AND TIME. THEY CURRENTLY ONLY SORT BY DATE AND IT DOES NOT SORT BY TIME.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  8. When a customer pays for their mattress they want to know who is the vendor on the receipt. That would be the category title and that does not show on the customer or order receipt.

    1 vote

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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  9. Having the option to set associated "pricing" with tender would be most helpful. In Washington, DC we have a food token (Breadcoin) that is worth $2.50. Though we are able to designate tender type, CSR nor myself were able to locate an option to designate a price/cost with the tender option.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  10. When you log into the customer-facing Clover app, old merchant profiles still appear. This is bonkers. Why isn't there a toggle on or off for appearance on the app? Don't you want customers to have access to fresh and current profiles? Why would you keep the old ones active? In my five mile radius, 3 of the 10 profiles that appear are inactive profiles. Also, as a merchant, I should have the option of appearing or NOT appearing on the customer-facing app.

    1 vote

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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  11. Please allow there to be a prompt for Invoice Number when processing Telecheck Payments

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  12. The Gift Card transactions have recently been added to the "Sales By Card Type" Report. That is not a problem. However, the gift card redemption total is also being added into the Closeout Total for the day. The gift card money was collected when the card was purchased - not used. It should not be added into the Closeout Total. The closeout total with the gift card amount then does not match the deposit amount. It's an extra hassle for a retailer with multiple gift cards being redeemed daily.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  13. We would love to be able to track where customers are coming from. Maybe there can be an option to enter a zip code when a customer is making a sale. Or even tracking from the zip code connected to a credit card sale.

    1 vote

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  14. When creating a new customer for an Invoice - the last name cannot have a space in it - so for instance we cannot create a customer with the last name " Von Trapp". Clover support tried to tell me this was by design that back end banking systems don't support this (which I question very heavily because the First Name field allows for spaces) but even if that is the case they have to make the front end invoice support this because that invoice becomes a legal document so has to be able to display a customer's actual name.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  15. I have a client with over 240 locations, and they need to add a Manager with access to each instance of the Dashboard. I was told by numerous resources that the only way to achieve this is for the client to add the Manager, one by one, to each individual MID. There needs to be a way to perform this function at a high level and have it cascade down to each MID in the hierarchy so the client only has to do it one time. If we are trying to sell Clover up-market, we need more efficient management functionality…

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  16. 1) Need a way to add new/existing item to a different order type on clover machine, not only on clover's website under Sales & taxes tab.

    2) If item is not added in a given order type, that item should not be allowed to be a part of that specific order type transaction.

    0 votes

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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