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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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309 results found

  1. Clover Online Ordering needs its own tip suggestion control. Currently, it follows the tip settings for in-store Station. Many businesses would like the ability to set different tip suggestions or even turn off tipping for pickup orders.

    1 vote

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    Under Review  ·  0 comments  ·  Website  ·  Admin →
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  2. After we process a payment, there should be an option to select a main email accounts to send the payment receipt. At the moment, we have to manually type in the email account each time we want to send the receipt to our email.

    This will save time and also reduce error by not needing to manually type in the email for most transactions.

    1 vote

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  3. A way to upload a file for tax rates would be beneficial for the VT merchants that have to manually choose tax rates based on where they are shipping goods. Right now each tax rate has to be manually uploaded if they do not have items.

    1 vote

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  4. Would be nice if it included everything when you export reports. Example the ship to address for sales tax use. At the moment we have to go back into the transaction to get the address and put it in manually.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  5. 1 vote

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  6. Include Discount Button(s) on Payment Screen (rather than having to choose it on order screen). Guests do not usually present discount cards until the payment process, so we find cashiers having to back out, click the discount pull-down, then choose a discount. Having up to 2 discounts and a third button that links to existing discount pop-up) would save time and effort.

    Having up to 3 discount buttons would be great!

    1 vote

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  7. There was an option within an order that would take you directly to the customer's profile (marked by a blue box with a pencil inside of it, just below the employee's name that was taking the order). Can you please add that back in? I noticed it missing about 8 days ago. I thought it was a setting on my end, but it was due to a software update.

    1 vote

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  8. invoice keyboard option to use number pad instead of qwerty like the sales amount keypad

    1 vote

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    Under Review  ·  0 comments  ·  Invoice  ·  Admin →
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  9. recently CRA audited us and they did not like your logged version of transaction since they were looking for the actual receipts. Please add a toggle button to turn on/off 2 receipts under printing setting. I was very disappointed to learn that Clover has removed this option to print 2 receipts at the same time and now its manually done.

    1 vote

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  10. 1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  11. I would love to be able to rank items or favorite them to the top when I search by most sold or by favorites at the top

    1 vote

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  12. “Points towards perks” should actually reflect points. I entered a receipt code from a $3k, purchase the receipt said “Get 3707 points towards perks”. Then I entered a code from the same establishment where my receipt said “Get 12000 points towards perks”. I got the same exact 5% off QR for the $12k purchase as the first purchase. So there are no points - this is a garbage gimmick. And if the “point reward” is chosen by the vendor, perhaps you should advise them that not offering a “reward” would be better than finding out they give everyone the same…

    1 vote

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  13. A recent update took away the option to view online and in-store orders on the same screen in the orders app on the device. There is an option to filter between orders, but it does not have all orders as an option, so it makes managing orders tedious

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  14. add option to hide any single or multiple buttons on the print/email receipt screen after transaction. also the ability to set a limit on how many times the print button will print a receipt. (10 presses results in 10 printed receipts) Currently there is only the option to not display the screen or display the screen.

    1 vote

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    Deferred  ·  0 comments  ·  Hardware  ·  Admin →
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  15. Please fix online ordering. The text bleeds out of the text container.

    For items with long descriptions the text bleeds outside the box and looks really bad. Multiple accounts all with the same issues.

    1 vote

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    Started  ·  0 comments  ·  Website  ·  Admin →
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  16. I had square and could sync my customer data to my email platform (Moosend), now I see that I need to purchase an app, however I can't find one that offers compatibility with moosend and I'm not going to switch my email platform. I also can't believe what cost me nothing extra per month (Square), I now have to nickel and dime to add on apps to provide the same features I once had before. I wish there was more INCLUDED with clover.

    1 vote

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  17. Ability to create and print orders from the dashboard to .pdf or straight to an external letter-size printer.

    Merchant takes orders over the phone, prepares their order, emails or prints out the order as a quote on a letter size sheet of paper, and has it ready when they customer comes to pick up the order.

    1 vote

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  18. Being able to auto print customer payment receipt per device basis rather than applying the setting across all devices on the same MID.

    Ex, want auto customer payment receipt printed from clover stations while offering manual selection on the Flex device.

    1 vote

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    0 comments  ·  Hardware  ·  Admin →
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  19. Currently the only option to separate device SN is by choosing "this device" on sales overview screen.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  20. WE NEED TO BE ABLE TO SORT THE TRANSACTION BY PAYMENT DATE AND TIME. THEY CURRENTLY ONLY SORT BY DATE AND IT DOES NOT SORT BY TIME.

    1 vote

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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