216 results found
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Add Customer
It would be nice if when adding a customer onto a new order that the option would be available to send the add customer page to the customer station for them to fill-out instead of the associate being the one to ask them their information and fill it out. Possible a pop-up asking associate to send page to customer or not.
6 votesThank you for submitting your Idea to UserVoice.
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remember this browser
For the love of dear baby Jesus, would you please let the web UI remember more than one device? I log in from a few different devices (home PC, work PC, tablet, phone), and constantly have to go to my phone to get the 2FA code because it only remembers the last one, not this one. So it defeats the purpose entirely to remember a device.
6 votes -
reports should actually be totaled correctly so we don't have to spend days trying to reconcile.
Reports should add up correctly. You should be able to filter it for what you need. But the issue at the moment is the totals on the reports don't add up and we spend days trying to reconcile and balance so we can do taxes. Please fix this ASAP i think a lot of business need this.
6 votesPlease contact Clover support to address your issue. Thank you
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payout
I need you to add a payout button to my device so the employees can see the payouts and it will show on their reports. I also need it to show up on my dashboard
6 votes -
Appointments' details in the confirmation email sent to stylist and owner
In the appointment confirmation email currently sent to the business owner, only the appointment time and customer name show. I would be very valuable to the owner that the email also shows the stylist / employee's name the service(s) chosen by the customer, in addition to the date, time duration of the appointment and the customer's name. It would also help if that email would mention the rewards points accumulated by the customer (if applicable).
5 votes -
Employee Filter Setting in Appointment Calendar
Whenever an employee is looking at their calendar through the Clover Go Mobile app, and also on the Clover POS, the default view is for ALL employees. The employee can set the filter to see only their appointments. However, as soon as you leave the calendar screen, add an appointment, go to the Home Screen or any action really… it resets the filter to all employees. This has been a very frustrating issue that several merchants have expressed.
Feature Request:
Allow for the employee filter to have a saved default setting for each employee
5 votes -
Appointments
Ability to apply a pricing modification to a service to all future appointments already booked.
Currently, if an appointment is booked in the future, the service price associated with that appointment can only be updated by editing the appointment and re-adding the same service with the updated pricing. Real case scenario: I am a merchant processing agent and I set up a hair salon using appointments. They decided to raise the pricing by 10% for all their services. I had to manually open up each appointment and add the item for 282 appointments. This took days to complete. I recommend…
5 votes -
canceling appointments
Please give the option for customer to cancel or reschedule their appointments. When they have booked online
5 votes -
Enhancement Request for Cell Number & SMS Booking Reminders
Currently, the Clover booking system allows cell phone number input but does not mark it as a mandatory field, while the email address is required. However, many customers prefer to receive SMS reminders for their bookings instead of email notifications.
To improve efficiency and customer experience, we request an enhancement to the POS system that:
- Makes the cell phone number a mandatory field when entering customer details and booking schedules.
- Enables the system to send SMS reminders to customers regarding their booking schedules, ensuring better engagement and reducing no-shows.
- Essentially, we need the POS system to support direct customer communication…
5 votes -
Import Customer Lists/Data
Enable ability to import existing customer lists and data. This is crucial when migrating to Clover from any other system.
5 votesThank you for submitting your Idea to UserVoice.
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Commission Pay
In Salons each employee performs a different service, so tip splitting and Commission pay per service is very important to have.
This will help finalizing the transaction in one payment instead of separate transaction just to payout the tip to the correct employee whom performed the service.5 votes -
Adding a second carbon copy email address
When an invoice is paid, the owner of the account receives an email notifying them that the payment has been made. However, it would be nice if the owner could add a second person's email address (like the accountant).
5 votes -
Partial payments & tips
When the merchant sends a invoice the customer should have the option to leave a tip and make a partial payment this way the merchant does not have to waste time sending out another invoice.
5 votesThank you for submitting your Idea to UserVoice.
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Bulk delete spam customer profiles
Thousands of spam customers were added (not sure how!) and need to be deleted but currently the only option is to do so one by one. They are all from the same invalid domain @example.com so would be very easy to bulk delete. Not sure why this isn't a feature already.
5 votesThank you for submitting your Idea to UserVoice.
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hourly trend sale per month report
Please provide me report for hourly trend sales per monthly basis. I get hourly net sale trend only per day. I need trends per month. Thank you and please respond.
5 votes -
Note For Item or Service Field
Currently when a merchant inputs data into the "Note for item or service" field, this data passes to the cardholder. However, the data does NOT flow through to the merchant's reporting. I have a client who inputs the date of the event for their catering invoices in this field. When they go back later to tie the transaction to an event, they are unable to do so because the Note field in blank in the reporting.
5 votesThank you for submitting your Idea to UserVoice.
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Middle of the Road Service Plan.
Can you bring back the old service plan that cost $50 and give back some features that are important for most businesses? This $30 plan is junk. But I also do not need the $85 plan as I don't sell online. I just want back seeing my costs so I can know my profits and cost for inventory at the end of the year, being able to combine Open orders, being able to Exchange items on a Paid order and being able to sell something by the pound. I can't be the only one who would happily pay what I…
4 votes -
Multiple Device Selection on Reports
It would be very beneficial to our business to be able to select multiple devices on one report (sales report and item sales specifically but all would be helpful). I have devices in different areas and it would be great to see which areas were doing the most business or what items they were selling the most without printing every device and manually adding them together.
4 votes -
Memberships/Subscriptions in Services Growth Plan
Several prospect merchants and existing merchants have requested the need for a membership or subscription for the services plan. Customers could choose to sign up for a recurring monthly subscription which will allow them to book X number of services per month. An example would be a color salon, customers can book as many touch-ups as desired during the month.
4 votes -
Apply manual entries to invoices.
I have elderly customers who don't know how to make payments with their phones so I do so manually. I should be able to apply the payment to their invoices. How does your website not have this feature? It seems like basic accounting should be included so I can track all my transactions and separate them by category and type.
4 votes
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