402 results found
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Custom invoice number in Invoices
There needs to be a field for Invoice # in VT Invoices that translates to Transactions tab
2 votesThank you for submitting your Idea to UserVoice.
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Allow custom Payment IDs
Many merchants generate 3rd party invoices/ROs and use Clover to process the payments. Clover needs a function to add a custom Payment ID instead of automatically generating a random Payment ID so merchants can tie their Clover payment to their invoice, and this customer Payment ID needs to show up in the Transactions tab for easy tracking.
2 votesThank you for submitting your Idea to UserVoice.
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Disable virtual terminal
Merchants would like to extend the timeout on the dashboard, but we are told it is a limitation for security on the virtual terminal. Please make it possible to disable the virtual terminal and/or extend the timeout so we do not need to constantly log back in
2 votesThank you for submitting your Idea to UserVoice.
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Create Verification Code for Refunds
To make Refunds safe & Secure for the Owners :
If employee is making any refund to the Customer and owner is not available at the store, so at that moment owner should receive some kind of Verification Code on his Cell phone, where same code can be provided to employee to proceed with the Refund. Once the Refund is issued by the employee a notification should pop up on the owner's Cell phone with the Refund Amount issued & other transactional details.
In that case, owner will be fully aware of the refund amount issued on the machine without…
2 votesThank you for submitting your Idea to UserVoice.
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Speed Up Time to Next Transaction
We need the ability to print a receipt if the customer asks for one. However, generally we want to skip the receipt screen. We do not want receipts to automatically print.
There are 3 prompts after the payment has been processed that we would like to have removed if possible.
Those 3 prompts are "how would you like your receipt", #2 is Thanks for visiting, and #3 is Payment Complete Done/Print.We need to bypass all of those and go right to the next transaction.
2 votesThank you for submitting your Idea to UserVoice.
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Notes on payment receipt that is sent to customer after a successful Invoice payment .
Please place invoice notes on the payment receipt that is sent to customer after a successful Invoice payment .
2 votesThank you for submitting your Idea to UserVoice.
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Quantity in Payment links
I have a lot of client sthat use xxxx and are able to add a quantity to their QR Codes. So If the customer want s to buy multiple of the what is on QR code, When they scan it, they are able to put a quantity and it will calculate the total.
2 votesThank you for submitting your Idea to UserVoice.
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Visibility into Invoice Issuance
One of my company's merchant IDs has more than 50 employees attached to it where they can issue invoices to customers for payment. However, as an Admin, I cannot tell which employee issued the invoice to the customer. Would be nice to see on the invoice screen which employees are issuing invoices to customers. It is rather time consuming trying to figure out which employee issued which invoice.
2 votesThank you for submitting your Idea to UserVoice.
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Dual Tips Options
Hello Team,
Please add a feature where the receipts can have tips and devices can have tips at the same time.
2 votesThank you for your feedback on this issue. We do plan to deliver such capabilities in q1'26.
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Reporting enhancement
This is a request for all devices. Not sure if the request should have been put under Payments but thought that is in reference to the Payments Saas.
Is there a way to show the Surcharge amount collected on credit card transactions on the batch report so that the merchant doesn't have to go to the dashboard to find it. It would be nice to have the breakdown on their batch report. Currently, it's more work for merchants that use their own invoicing/work order process to match those transactions.
2 votes -
Add Tip Option on Online/Emailed Invoices
Please add the option for a tip in online/emailed invoices. Currently, a tip can only be added before an invoice is sent. The only way I would know that a catering client would like to add a tip is to ask them before I send an invoice. This feels awkward and unprofessional. Thank you for adding a tip option for customers to select/add their own tip amount online.
2 votes -
I need to be able to remove individual taxes, not just remove all taxes
In my region I collect GST and PST on most in person sales but occasionally I have customers with a PST exemption (whether for resale or shipping out of the province). I need an option to remove just PST along with the existing option to remove all taxes
2 votes -
Manual Card Entry
When press no for card present why does it ask for the Zip code first and not the card # but when you press yes for card present it ask for enter card. Need to have the same function as the other Clover by entering the card # first.
2 votes -
Debit Card Refund Period
Allow us to refund to a debit card in the same time period as a credit card without having to enter the cardholder data manually. It is a major security flaw for us to have to call a customer back and ask them to read off their credit card information over an insecure phone line. Also, if the cardholder name wasn't entered at the time of sale, we don't know who to contact to issue the refund. So many problems with this way of issuing refunds to debit cards.
2 votes -
Void Glitch
When customers pay by QRC code on their receipt, their cell phone will say "All Set" when approved. If the customer puts in the wrong zip code to verify the transaction, in some cases FiServ will notice this after the customers cell phone reports "All Set", and then void the transaction. You have to check the main Clover station to even notice this and by that time, the customer has left. It isn't realistic for the waiter to check the main Clover station every time someone pays by QRC. The Clover representative explained that "All Set" means that all the…
2 votes -
Enable Green Dot / Cash App Reload Integration for Clover POS
I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.
This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.
2 votesThank you for submitting your Idea to UserVoice.
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Customers listed Alphabetically
Please go back to listing Customers on the Station duo Alphabetically or atleast give options to do so. Also, go back to the previous version where you could see the amount of cash back to give to customers before printing a receipt or not. The new updated versions is not user friendly.
2 votesThank you for submitting your Idea to UserVoice.
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Tipping on delivery phone orders
When taking orders on a Duo that is setup for tipping on the customer facing display for counter service is wonderful. The issue is that there is no ability to allow tipping on paper receipt for phone orders on deliveries when customer isn't present. Currently it's either or. Delivery orders need to have that ability. Other POS systems offer that, why can't Clover?
2 votes -
Minimum Charge on Payment
Can you add an option to set a minimum amount that can be charged for a payment with credit or debit card. This is good to stop payments of under $1 if someone mistakenly forgets to add the .00.
2 votesThanks for reaching out. Minimum charge on payments is supported in Ecommerce and Card not present payments. We have taken this for further review in Card present payments.
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State Tax Dues Miscalculated
As a Clover reseller, I'm receiving feedback that the taxes collected on taxable items sold is always off. State sales tax is a flat 8%. Clover's Tier 3 support is stating that they round DOWN on pennies, vs. up. This seems like it can leave a lot of room for error on taxes due. There should be no rounding and leave it at more concise number.
2 votes
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