318 results found
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Improve Refund Process
I had a customer purchase six items on Monday then return one of the items the next day. The system allowed me to select the item from the original order to return but when I hit the refund button, an error comes up and states a manual refund is the only option. This is not the best option for returning merchandise to inventory and there is no way to remove it from the customer's purchase history which we utilize for every transaction. Not having the ability to return merchandise to inventory and remove from customers account in a single transaction…
1 vote -
Failed Attempts
Failed attempts should be removed from Unpaid balances if payment is subsequently collected.
1 vote -
UX design for card reader
I am a UX designer and I use your card ready often at my local coffee shop. Almost every time i use it, I mindlessly pull my card out too early. I paid attention to why I am doing this and it’s because you are using the same animation to insert the card as you do to remove the card. When this animation plays to insert the card, I have already inserted my card, so for a split second, I think it’s prompting me to remove it. I suggest you either only play this animation if someone has not yet…
1 vote -
ACH on Clover Payment Links - Option to Remove "DUAL ID" (Driver License) if Approved by Risk
This is possible now to remove the ID portion of a ACH via a Clover Payment Link Hosted Check Out page, if Risk Approves. (Interested? Check with Channel Support for proper form, etc.). However, currently Clover does not provide the option to remove the ID REQUIRED section when the RIsk approval is granted. It sounds like we would need Clover to write code to enable that ID REQUIREMENT section to be optional (for those that KNOW their clients, etc.). Thank you for 'listening'!
1 vote -
Opt Out of Arbitration Filing When Disputing Chargebacks
The Clover Disputes page should offer merchants the ability to not pursue an arbitration filing in the event their chargeback dispute is rejected. Fiserv's existing Dispute Manager tool offers this, but Clover does not. Losing arbitration comes with fees of up to $500, and it is unfair to force every dispute to carry that risk when the means to avoid this risk already exist.
1 vote -
Edit the length of a transaction timeout
There should be an option to change the length of time for a transaction to timeout. Hoping this is already in the works.
1 vote -
Card reader timeout is fixed, need to be flexiable
Allow me to customize card reader time out, current timeout period is too short for me.
1 vote -
USB pay display APP
I use USB Pay display and it needs an option to disable manual entry of card numbers. Had a customer scam where they pretended to swipe but entered some other card manually and had a big chargeback dispute.
1 vote -
Linking with Wix Ecommerce Store pages
Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.
1 vote -
Flat tipping "above" a specific threshold
For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.
1 vote -
Screening Online Orders
Will there eventually be a way to pre approve an online order (Accept/Decline)?
1 vote -
URGENT! Add the ability to "adjust" tips after cash transactions!
It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.
I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…
1 vote -
Customer Tagging
Recurring Payments should allow for customer tagging with a user defined identifier that would display both on the invoice ledger and transaction ledger. In addition it should be a sortable column. Also the Customer Name should also be a sortable column.
1 vote -
Invest in the customer rep agents
As a business owner transitioning from Payeezy to Clover, I would like to say that the Clover customer service is non existant.
I would propose investing in the people handling the customers. All my encounters with the agents were terrible, they have no knowledge of the products or/and how the system works.
We take recurring payments, and nobody could explain how the system works or why it does not do what their own instructions advise you to do.
There was no training nor welcoming instructions on how this platform performs. So far, it is net inferior to what Payeezy used…1 vote -
Recurring payments on dashboard is there away to edit withdrawal date?
Is there away edit withdrawal date without deleting account or end end date?
1 voteThank you for submitting your Idea to UserVoice.
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CareCredit
Reimplement CareCredit for Healthcare Businesses
1 vote -
Need to discount total medispa order rather than individual items.
Need to be able to apply a dollar amount discount to the entire tab rather than to each item. For example, in our MediSpa we have a client how is administered 18 units of Botox. Each unit price is $11. We want to give a $25 discount.
How can it be done??1 vote -
Associate Clients to QR code
create a QR code associated with a general discount for some clients. For example, I want my local clients to have a discount when they show their QR code
1 vote
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