248 results found
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Adjust Tips after closeout
Recently with newer clover devices and with clover stations we can no longer use the sale app to do tip adjustments.
This means that we miss out on valuable tips if the batch closes before we can get them all in.
Is there a way to make the sale app compatible with all devices or some way to fix this issue.
Right now our only options are toTry running the transaction with the stores postal code ( while never works)
or ask Merchant services to do a courtesy processing that takes days and almost always ends in chargebacks of…2 votes -
duplicate invoice
The invoice platform should allow to delete a duplicate invoices without sending notification to the customer. Currently the only way to remove a duplicate is by cancelling the invoice and the customer receives notification.
2 votesThank you for submitting your Idea to UserVoice.
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Add production item count to KDS
Can we add the ability to have production item count to the KDS
2 votesThank you for submitting your Idea to UserVoice.
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Recurring Payments through Hosted Payment Page (especially for non-profits)
The Hosted Payment Page should allow consumers to check a box or something like that to make the payment recurring. This will be especially useful for non-profits collecting donations. Many non-profit donation services offer this and if Clover could do it I can offer it as an alternative.
2 votes -
invoice
This is extremely important and functional. When creating an invoice on the dashboard it is important to be able to attach the items that are being sold to the invoice and once sold they be deducted from inventory count.
2 votesThank you for submitting your Idea to UserVoice.
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Carbon Copy Receipts for Virtual Terminal
On the Virtual Terminal, within the Clover Dashboard, you can choose to have a carbon copy emailed to the primary "owner" email address. I think it would be useful to be able to choose an email address where carbon copy receipts are sent to. For example, a business would like the carbon copy email to Accounts Receivable. The owners of businesses don't always track every transaction!
2 votesThank you for submitting your Idea to UserVoice.
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Update of customer address without putting in all of the card information for a saved card.
In addition to the planned update of being able to enter a new expiration date for a saved card without having to put all of the customers card information in, it would also be helpful to be able to update a new customer address without having to put all of the card information back into the terminal for a recurring payment.
2 votesThank you for submitting your Idea to UserVoice.
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Why has the email address changed on the email receipts that we get?
We used to get the email address from the customer on the email receipt that we get from you. Two months it stopped showing up there. How can we get that function turned back on?
2 votesThank you for submitting your Idea to UserVoice.
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Partial refund
We have the mobile card reader for our deliveries and you guys used to have an option for a partial refund now it’s just a full refund. Can we suggest a partial refund option to put in the next update please?
2 votesThank you for submitting your Idea to UserVoice.
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Tax
As a quick service venue we advertise out pricing inclusive of tax. It would be extremely helpful for Clover to be able to have pricing inclusive of tax that backs out the defined sales tax percentage. Currently we are having issues with the tax being added on a base price rounding oddly and making pricing off by a few cents. Even allowing a net price to a higher decimal would correct this.
2 votes -
Easier Access to Creating Payment Links
Move the option to create payment links to the virtual terminal screen. It doesn't make sense to have to go through a settings menu to create a URL or QR code payment link.
2 votes -
Recurring
In Recurring payments, the merchent now does not have the ability to set up a start and stop date in the "Plan". We NEED this feature back. It also now runs the card as soon as you set up a "customer". ALSO VERY BAD. Please revert back to the original format with a start and a stop date and do not run "customer" until start date. This was a terrible "upgrade" and is making way more work for the merchant as now we have to manually run all of these payments every week/month.
2 votes -
Tipping With Emailed Invoices
I would like provide customers with the ability to add a tip on an invoice that is sent to them through email. Currently it allows me to add an order and tip amount. I don't think tips should be forced on anyone in any way and should be totally up to the customer for feeling services exceeded their expectations. Can you please make it so the customer has an option when completing payment on their invoice to add a tip to the total, so that they don't feel pressured and have the option to do so? Thanks and appreciate your…
2 votes -
Adding files to payment receipts
I need to be able to add files/images to payment receipts. I want to be able to add a qr code to the bottom part of all my receipts, so it can prompt my customers to go to a link. The only way I can somewhat do that now is if I put a link in the notes and my customers type it out on their devices letter by letter. I need to have them be able to scan it from their mobile devices (cameras) so it can take them to a link.
2 votes -
Account number
For a client to pay using the QR code for the hosted check out, please add a account/invoice number field to the payment link feature. The information added to the field should also be available when looking at the transaction in the payment details section. How else is the merchant to know what the payment is for?
2 votes -
The ability to STOP or Remove (PENDING STATUS) in recurring Payments
If I have a client that has a payment due in 5 days, but they wish to pay today but their payment is on (pending status). I can't remove them from a pending status. I can remove the payment plan and delete it, and that payment will still be pending. I would have to charge them, leave the payment that's pending, only to return it. I need flexibility for my clients. Another client that had an extra recurring payment as error and because they were in (Pending Status) I could not stop the payment. I called Clover, and I was…
2 votes -
Ability to categorize payment links
I think the ability to assign a category to a payment link is crucial. Our high school wants the ability to use payment links for fundraising but currently payment links all show up as "uncategorized". This would prevent us from holding concurrent fundraisers because we would not be able to easily determine who the funds belong to as they would all show as 'uncategorized'.
2 votes -
payment link notification
I need the business name and any notes/comments from the client added to the notification
2 votes -
tips issue
Hello we have problem the waiter is only allowed to order and print reciept ! so when customer goes to pay at the cashier the tip goes to cashier.
we also have another problem we can only scan with the order section .
the scanner is not compatible with dining in app
2 votes -
Tap pay signature
Your company doesn’t offer a signature option if the customer does in fact use the tap to pay option. I have had disputes over transaction and feel that a signature option for this could be another layer of protection for the retailer.
2 votes
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