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Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refunds/Exchanges: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

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402 results found

  1. Please allow keyed refunds in the clover dashboard virtual terminal. If the original sale is not allowing a refund, then I have to get the whole card number and key in the refund, however, I can't do that in the Clover virtual terminal. In the Vterm, the options are "Take payment" "Pre-authorization" "Invoice" "Card verification" "Recurring payment." Please add "issue refund" to these options.

    3 votes

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  2. Ability to have QR Code that a customer can pay and add tip. For example, a ice cream stand that doesn't want Clover devices but wants to be able to accept cc by the customer scanning qr code and an employee will tell them what is owed, the customer then pays with Apple Pay or Google and it prompts for payment with tip.

    3 votes

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    Planned  ·  0 comments  ·  Tipping  ·  Admin →
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  3. Merchant would like to be able for customers to add discounts to their orders or promos from the Clover Kiosk Device. The merchant wanted to run discount for their soft open of new business and provide 20% discount to customer orders he can do it from the pos device but there's no option from the kiosk nor can they add promos.

    3 votes

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    Under Review  ·  0 comments  ·  Discounts  ·  Admin →
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  4. On the Sale App, when a transaction is being manually keyed, can a pop up that says "If the card is not present this transaction should be processed using the Phone Sale App?

    3 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. I would like to be able to accept payments from both iphone and android when using QR codes. It is very odd to have to inform the customers that if they want to use this convenient feature it is limited to only one type of smartphone. We are in a Lake Tahoe and we see a ton of tourists. Having to explain this is very redundant and sometimes very challenging when not everyone speaks English. Please update!! Thank you

    3 votes

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  6. The merchant has clients that bill at different time periods and which requires the creation of multiple payment plans, the client suggested a single QR functionality that would notify the merchant of upcoming payments

    3 votes

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  7. There should be an option so that discounts can be automatically applied when the customer name is added. We have many reoccurring customers that always get a certain discount amount. As it stands, you have to add the customer name, then you have to apply the discount. It would be nice to only have to add the customer name and the discount is automatically applied to the order.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  8. With Telecheck converting to Clover ACH, the fee jump is too high. Currently, Telecheck is $ **** /transaction. This transition to **** % and $ **** is not fair to the merchant. Please reconsider.

    2 votes

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    Not at this time  ·  1 comment  ·  Other  ·  Admin →
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  9. The Transaction Report on the Dashboard does not have an option to show the Transaction ID. This is needed information so that Merchants can tell at a glance when a transaction is missing and will be able to determine from where. Exporting only works if the end user has Excel, otherwise is a block of information in the .csv file that is unreadable when searching to be sure all transactions are accounted for. Please either add the Transaction ID back to the report or provide a way to display this as an optional column.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. ello, you all just did a update . Now when we try to pull the reports from the previous day it is all over. the 3% is added to the total. you have to search for the 3% total. Then you cant even print the report land scape or portrait it does come into the printable page. So i have to screen print the 3% and total. Do not like the update. Would like to go back to old Version.

    Thank you
    Huntley Ford/old orchard Nissan

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Need to have capability for Wallet Pass to Initiate Rewards and Redeem Rewards directly from Clover POS Rewards Program. Business can be added to Apple and Google Wallets so clientele who use those wallets can see the business and handle Rewards through this capability.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  12. Allow online order tips to default to chosen employee. As of 7/28/26, it defaults to the owner with no way to change this. This messes up payroll and shows income being attributed to the owner in an incorrect way.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. Support split payments on Clover Go. I see there is also a feature in the works to allow Gift Cards on Clover Go, and this will be critical to ship with that since Gift Cards often do not cover the whole transaction balance.

    2 votes

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    1 comment  ·  Other  ·  Admin →
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  14. If a payment trx. took place and then subsequently voided then the printed receipt should not mention "Credit Card Sale". Its misleading.

    It should print 2 separate receipts. One for Payment(indicating a positive amount) & the other one for Void (indicating a negative amount).

    2 votes

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    0 comments  ·  Voids  ·  Admin →
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  15. For the Healthcare service plan, there should be a customizable option under Ecommerce to add patient specific data elements. (Patient ID, Acct #, ect. )

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  16. It would be great to see what payments happened offline through the web portal. It would be immensely helpful when companies with multiple locations receive notice of offline payments having been made.

    This way we can verify that everything held was processed correctly and reflecting in our totals without having to go to each site and view the transactions ourselves manually.

    2 votes

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    0 comments  ·  Other  ·  Admin →
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  17. We would like to be able to apply discounts to specific and multiple items/categories. It is extremely time-consuming to individually and manually apply the same discount to 5 different items within the same order/transaction. Giving us the ability to make some discounts item-specific would prevent employee mistakes (missing an item's discount), speed up transaction time, and improve our Clover experience.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  18. We have a few "in house" accounts with a custom tender that are used for the accountant to send monthly bills out. but the people like to tip and they like to put the tip on their accounts. we would really like to give them this ability and put up a tip screen that would let them tip the server and then those tips be posted in the server's tips for the end of the night.

    2 votes

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    0 comments  ·  Tipping  ·  Admin →
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  19. There needs to be an option to stop the native Clover cash discount when a promo is being run. For example 2 gatorades are $5.50. This should be the cost no matter if the customer is using a card or cash. It is a set promo not dependent on tender type. There is no way to remove the cash discount from an item based on quantities purchased. If a customer is purchasing a single gatorade all cash or card prices should be normal, but if the customer is purchasing 2 gatorades there is a set price. I have tried all…

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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  20. If 2 guests get different discounts, there should be a way to split it or customize it for 2 guests.

    2 votes

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    0 comments  ·  Discounts  ·  Admin →
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