Skip to content
← Clover UserVoice

Payments

There are a lot of ways to take a payment. Let us know your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Discounts: Ideas related to Clover’s Discount feature.

Recurring Payments: Ideas relating to Clover’s Recurring Payments feature.

Refund/Exchange: Ideas relating to Clover's Refund & Exchange functionality.

Taxes: Ideas related to configuring, charging and managing taxes.

Tipping: Ideas relating to tipping.

Virtual Terminal: Ideas related to Clover’s Virtual Terminal

Voids: Ideas related to Clover’s voiding functionality.


Payments

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Submit all payment related Ideas here, regardless of the Merchant’s Restaurant, Retail or Services focus.

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

141 results found

  1. Allow taxes to be auto-calculated on the Payments Service Plan without requiring an upgrade to Essentials

    Currently, if merchants wish to have sales tax calculated automatically, they must upgrade to the Essentials plan even though many do not use any inventory. Several merchants are being upgraded from a Legacy plan that would offer this ability and they do not want the additional features of Inventory, even basic Inventory, so are asking to allow Taxes to be added to Payments plan, or else maybe create an in between service plan that just adds taxes without inventory.

    1 vote
    0 comments  ·  Taxes  ·  Admin →
    How important is this to you?

  2. USB pay display APP

    I use USB Pay display and it needs an option to disable manual entry of card numbers. Had a customer scam where they pretended to swipe but entered some other card manually and had a big chargeback dispute.

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  3. Linking with Wix Ecommerce Store pages

    Linking Clover Secure Payments as a permanent choice for Wix Stores Payment Providers. So, we do not have to use all the high priced regulars in the marketplace.

    0 votes
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  4. Flat tipping "above" a specific threshold

    For the Smart Tipping feature, flat tipping "below" a specific threshold is available in "Tip Suggestions". It would be nice to add flat tipping "above" a specific threshold as well. Some customers spend $200 to $300 and leave a $5 tip. The merchant can post a minimum tip amount on transactions over a specific dollar amount on the menu so the customer is aware. This would be a great feature to protect the waiters and waitresses.

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  5. pre authorization email or link to customers so we don't hear their card information

    pre authorization needs a way to send a link to the customer so we do not have to have them speak their number over the phone. it's safer for the customer to not broadcast that information. it does it on invoice (with VERY little info) But then it's a final charged fees transaction and is not in the pre authorization phase. customers may not feel safe telling someone their card over the phone. and as a vendor i don't really want to hear, write down or have their full card information in my knowledge base for safety risk and identity…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. Add TeleCheck Decline Reason Code

    For clients using TeleCheck ICA on Clover, we need to provide a decline code for failed transactions. My client McCoy's used Payeezy for TeleCheck, and they were able to see the decline codes in Payeezy. Since they converted to Clover Gateway, they can no longer view these decline codes in the Dashboard. This is a critical loss of function they really need to manage their customer service experience.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  7. Screening Online Orders

    Will there eventually be a way to pre approve an online order (Accept/Decline)?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. When taking new payment for customer with new card the 'save card to customer' does not replace old card

    Make the 'save card to customer' actually work and replace old card on file

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. ability to clear overdue invoices

    For Recurring billing can it be added to have the ability to clear overdue invoices

    1 vote
    Planned  ·  0 comments  ·  Admin →
    How important is this to you?

  10. issues with browser widgets, chrome, and accepting payments

    Currently, using any browser other than Google Chrome to make a payment is intermittent (suddenly, this past week since the down time of last week 02/20/24) when clients make payments through the widget on my website that was developed via your site. This is an issue for those with Macs and others who for reasons of their own work, use other browsers. only 3 out of 20 times today was I able to go in and have the payment processed via firefox, for example. why not have your widget open in google chrome and close when done. Not everyone uses…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  11. URGENT! Add the ability to "adjust" tips after cash transactions!

    It is extremely urgent that when we have a cash sale there is the ability to add tips. System is set to have CC users tip on the screen, but when customers pay with cash there is no way to go back and add the tips so the accounting is correct.

    I run a high end salon which sells human hair toppers. Our average ticket is $1,000 and people tip on this! Our stylist cuts and styles the topper before the client walks out the door. When a client pays with a credit card, they have the option to tip…

    1 vote
    0 comments  ·  Tipping  ·  Admin →
    How important is this to you?

  12. Customer Tagging

    Recurring Payments should allow for customer tagging with a user defined identifier that would display both on the invoice ledger and transaction ledger. In addition it should be a sortable column. Also the Customer Name should also be a sortable column.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  13. Invest in the customer rep agents

    As a business owner transitioning from Payeezy to Clover, I would like to say that the Clover customer service is non existant.
    I would propose investing in the people handling the customers. All my encounters with the agents were terrible, they have no knowledge of the products or/and how the system works.
    We take recurring payments, and nobody could explain how the system works or why it does not do what their own instructions advise you to do.
    There was no training nor welcoming instructions on how this platform performs. So far, it is net inferior to what Payeezy used…

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Recurring Payments

    We need our manager to be able to access and edit the recurring payments.

    Could you please setup a separate permission for us to add it?

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  15. Bulk Changes

    We were converted from PayEezy. There were a lot of functions in the recurring payments like bulk changes to set a new amount to the entire plans customers and sorting the columns, by name, Exp Date, Next run date, etc. Some of our recurring payment plans have over 400 customers. We can't be expected to enter a change into each account as we have over 1300 transactions entered in our system.

    1 vote
    0 comments  ·  Recurring Payments  ·  Admin →
    How important is this to you?

  16. On the Sale App, when a transaction is being manually keyed, can a pop up that says "If the card is not present this transaction should be p

    On the Sale App, when a transaction is being manually keyed, can a pop up that says "If the card is not present this transaction should be processed using the Phone Sale App?

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. virtual terminal

    Client asked that the the cursor move to the end of the 0.00 in the amount fields when the tab button is used. currently the 0.00 is totally highlighted and it does not allow an amount entry. until the mouse is used to click to put the cursor at the end.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  18. virtual terminal

    Client ask that the virtual terminal screen be condensed so that they do not have to scroll down to complete entering the transaction information.

    1 vote
    0 comments  ·  Virtual Terminal  ·  Admin →
    How important is this to you?

  19. CareCredit

    Reimplement CareCredit for Healthcare Businesses

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Need to discount total medispa order rather than individual items.

    Need to be able to apply a dollar amount discount to the entire tab rather than to each item. For example, in our MediSpa we have a client how is administered 18 units of Botox. Each unit price is $11. We want to give a $25 discount.
    How can it be done??

    1 vote
    0 comments  ·  Discounts  ·  Admin →
    How important is this to you?
1 2 3 4 5 7
  • Don't see your idea?