Settings and activity
40 results found
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11 votes
Trey Burke
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17 votes
An error occurred while saving the comment Trey Burke
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8 votesTrey Burke
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20 votesTrey Burke
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28 votes
Hello,
This will be available in a future release.
Thanks,
Clover ProductAn error occurred while saving the comment Trey Burke
commented
Yes! This would be just like a First Data terminal batching out and printing a "detailed transaction report" along with the batch total report.
Trey Burke
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13 votes
An error occurred while saving the comment Trey Burke
commented
This should be moved to the top of the enhancements list at Clover. I agree that we sell 100's of Clovers to various merchants and I sell on the feature that the Clover can email a Closeout/Batch report each day. However, the problem is that Clover ONLY sends the Closeout report to the OWNER. At a lot of merchants, the owner does NOT want to receive daily emails with batch reports. They want the daily closeout batch report to go to an ADMIN on the Clover such as their Accounting Manager or Business Manager, etc. Clover, please, please, please make a simple "permission button" in the Employees app that we can check off to allow certain people to receive the daily emailed batch report. A good example is we installed 5 Clover devices at a large car dealership that does thousands of transactions. The owner does not want to receive the email. However, the accounting manager wants to receive the email. Until Clover changes this, we usually have to turn off the email closeout report setting. Feel free to call or email me if you have any questions.
Trey Burke
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100 votesTrey Burke
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37 votesTrey Burke
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5 votesTrey Burke
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44 votes
All - We have are updating this status of this request to Under Review, as we did not fully understand that this ask is for a detailed batch report to print from the device.
Detailed transaction level reporting is available on the dashboard today. The team has been working on multiple reporting enhancements, but they are focused on the dashboard.
We do have a team reviewing this request. Thank you for understanding our confusion and we will return with an update as soon as one is available.
Thank you
Clover Communications
Trey Burke
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89 votesTrey Burke
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53 votesTrey Burke
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64 votesTrey Burke
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27 votes
AdminGlenn Flinchbaugh (Admin, Clover) responded
The closeout report is intended to show the volume of sales activity taken via bank cards, and how much the merchant can expect to be funded. In other words, transactions that are authorized and submitted for settlement. Cash transactions are already "settled" by definition, so it would be confusing to include them in a closeout report. The merchant should use the sales activity report to see their cash transactions.
Trey Burke
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43 votesTrey Burke
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27 votesTrey Burke
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23 votes
An error occurred while saving the comment Trey Burke
commented
I completely agree. Most merchants forget to press the DONE button after running a sale in the Clover SALE app. They don't have to press DONE when using an FD130 terminal or anything similar. It ends up Voiding the transaction and they don't get paid. They have to call the processor and ask for an Auth log from First Data to get the full cc number so that they can rekey since the customer is already long gone. Please remove the DONE button or create a processing option somewhere to turn it off. Thanks Clover!
Trey Burke
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43 votes
This would require Clover to create a relatively complex store credit function that tracks store credit for a merchants customers. Unfortunately, we have no plans to do this.
An error occurred while saving the comment Trey Burke
commented
I just installed a large men's retail clothing store in a high end shopping area with Clover Station. They love the Clover but absolutely HATE that they have to use their gift cards to do an exchange (since clover only does exchange for items with exact same amount).
Besides "activating" a gift card for an exchange and then using it right there on the spot...it makes it a used gift card. And the Clover Exchange screens won't let you use the same gift card for another Exchange.
Lastly, Clover Gift Cards charge the merchant 5 cents for every $2 on the card. This means that a retail owner is paying the credit card % on the original sale and also paying a % on the exchange using the Clover Gift Card.
Please create a better process for doing exchanges. Reach out to us if you need a test script from my merchant so that this can be implemented soon.
Thanks Clover!
Trey Burke
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14 votesTrey Burke
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41 votes
Hello,
This feature is under review.
Thanks,
Clover Product
An error occurred while saving the comment Trey Burke
commented
I agree 100%. We get this request from a bunch of our merchants that we have upgraded from old terminals (ie Verifone VX520, FD130, etc). They had the ability to batch out devices separately with old terminals, and it seems like this should be available in the Clover. A good example is a car dealership. They might have one MID for their dealership and have multiple devices in different departments (ie Service dept, Parts dept, Finance, Body Shop) and each department has different hours and may batch out at different times of the day. The would want a batch report for their own department to turn into the accounting department each day. This would be a HUGE win if Clover can add this feature. And to make it even more beneficial, if the batch report could have a way to include detailed transaction list on the batch report. This is also done on FD130 terminals and VX520 terminals, but not currently available in Clover. Clover, please contact me directly if you need any case studies or examples.
Trey Burke
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I agree 100%! I am an ISO and have lots of merchants that are bars and they keep asking for a better/ more efficient way to name a bar tab. It seems like a no brainer and seems like it would be an easy fix for Clover.