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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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298 results found

  1. When splitting a transaction I would like to remove the 2-ways, 3-ways, 4-ways, 5-ways and 6-ways. Only pay all and custom.

    When a customer writes a check for over the amount of the sale, the amount of the change to give the customer is given.

    1 vote

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  2. Merchant would like to be able to open an item category and update the items via the "In Stock" toggle within the category rather than having to use the item list to toggle the item in stock.

    1 vote

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  3. A pinpad without power is needed for the Clover Compact! With the Clover Compact terminal only using another Compact as a pinpad makes it very difficult to use because of the power needed for the pinpad!

    1 vote

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  4. KDS - Multiple Courses - show all the courses and firing by prep time

    Different dishes has different prep time, therefore some 2nd course dishes need to be fired at the same time as 1st course dishes.
    Some items are fulfilled quickly and can end up getting cold (or warm) while waiting for service, and other items need more time. It slows service down.
    See Toast

    1 vote

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    0 comments  ·  KDS  ·  Admin →
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  5. Allow for customizable THANK YOU Messages after a payment is received. This can be before or after the choice of receipt options.

    1 vote

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    0 comments  ·  Clover Flex  ·  Admin →
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  6. Since the update, whenever we scan a single item on our dashboard, it jumps around to a bunch of different items in inventory and brings up a random list of them, and we have to look through to find the one that we scanned. We've spent hours on the phone, updated everything we can hardware and software wise, and even bought a new scanner. This only started after the update, it is definitely a Clover malfunction.

    1 vote

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  7. Please change on check out where it states phone number is optional. Please allow it to be madatory

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  8. I have a Bepper system that works in my Food Court. The Kiosk must have an option where the customer has the option of taking a number and that it also appears printed on the ticket as an identifier of the order if the customer decides not to give their phone number for privacy reasons in order to locate them within the Food Court (8 restaurants and 30 tables).

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  9. Need a "Server/Food Runner Mode" on multi KDS situation with functionality that ensures orders don't disappear from the server screen when the Kitchen marks an item as ready. Currently, "Expo Mode" doesn't support this feature.

    In this Server Mode, an indicator (e.g., a dot) could appear next to each item to show it has been marked as ready by the Kitchen. When the server touches the item on their screen, it would then be marked as completed on the Server Mode Screen. This would be an ideal solution. Thank you.

    1 vote

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    0 comments  ·  KDS  ·  Admin →
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  10. I have a huge problem with the clover kiosk. There are 2 payment options, Credit Card and Cash, but if you select the Cash option you have to wait for the Duo Station. Customers complain because their orders are delayed. Solution: After selecting the Cash option, the order must be printed on the order printer so as not to lose your place in the order queue.

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  11. Please fix Clover dinning app FIRE ALL glitch.

    When pressing “Fire All” screen returns to table layout as the order has been printed/ sent to the kitchen printer. But when go back to the table it is not marked as “printed”

    The screen should remain in such order screen if “Fire All” did not go thru.

    Tried below but did NOT resolve the issue.
    hard reset / re-associated
    Replaced to a new station

    1 vote

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  12. It would be nice to have an extra charging base or two. This way you don't have to lug around the base and charging cable if you move to different parts of the building or a new location.

    1 vote

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    0 comments  ·  Clover Flex  ·  Admin →
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  13. I operate an IT business that also performs instore and onsite repairs. I would like to be able to present my customers with a custom form with a signature field at the customer facing terminal for when they drop off equipment or when they pick up equipment. My system is a Station Duo.

    1 vote

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  14. No opening drawer ringing.
    This is the only register system I have ever seen (forty plus years in retail) that allows transaction to be rung while the cash drawer is open this is rife with issues. You cant' keep honest people honest if you don't have the single most basic physical base covered.

    1 vote

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  15. I have a huge issue with the clover kiosk.
    some of my items has a lots of modifiers and it seems like on the kiosk they make a limit on how many modifires you can have which I think it is a programing mistake because we don't have this issue on the Due station so now my customers can not see all their modifiers options on the kiosk.
    second the All Item option on the kiosk has to be takin offfffffff pleeeeeeease it confuse the customers and it suppose to be just an option for the staff on the due…

    1 vote

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    0 comments  ·  Kiosk  ·  Admin →
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  16. I would like to preview the pos system via my computer so i can update the interface at home and don't have to wait until after business hours

    1 vote

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  17. The Clover Duo version 2 is incompatible with usage at grocery stores with belted checkout lanes.

    If you picture the set up, as the cashier you have the workstation in front of you, and the customer facing device to your left. With a 1.5M cable, you cannot get to from where the register stand is to where the customer facing payment device on any belted checkout lane.

    With the Duo version 1 I found a work around, but the way the cabling is set up for the version 2, you cant jockey the cables around to make it work.

    As…

    1 vote

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  18. It's impossible to send an invoice to our customers if a "rebate" is included in it. We only do business with invoices to our buyers, and I would like to create a rebate for some of our preferred customers or our employees... I do not wish ta create a list of items in wich I would have 3 identical items with 3 differents prices...
    Please program the virtual dashboard so this would be possible.
    Thank you

    1 vote

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  19. Currently the KDS will show all orders even the ones already expedited to the customer. Example
    I put in an appetizer for the customer of an order of Bruschetta. On the KDS the kitchen will touch the screen to say its ready and it is removed. 10 minutes later I place their main course and the KDS will show the Bruschetta (with a check mark) and the rest of the order. When a kitchen is busy you are now asking the kitchen to make sure they look for a check mark. This needs to be resolved where the item does…

    2 votes

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    0 comments  ·  KDS  ·  Admin →
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  20. KDS data available on Clover Dashboard.

    It would be awesome to have the order times, delayed orders, overdue orders, order types available in the reporting section on the clover dashboard.
    To see the number of 3rd party order apps, website traffic, et cetera.

    3 votes

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    1 comment  ·  KDS  ·  Admin →
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