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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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237 results found

  1. I have a clover KDS (Kitchen Display), but its lacking several features.

    1. When in an instore order is placed, there needs to be a chime/notification to notify the kitchen staff.

    2. Should be an option to manually print orders instead of automatic.

    3. When an order is prepared there should be a way to notify the main clover display that the order is ready.

    4. There should be a timer at the top of the orders instead of the time

    4 votes

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  2. Clover Kitchen Display System (KDS) - Groups similar items together. However, for customers who are using CLOVER DINING SOFTWARE which costs more, the printer separates items by guest, irregardless of wether the items are identical. ALL WE ASK, is that the KDS be a reflection of the regular paper printer, where the orders are separated by guests. CUSTOMERS who order the KDS will more than likely, be the same customer that uses CLOVER DINING. Why would they not design the KDS to separate by CUSTOMER, when that's how Clover Dining Customers are used to operating. PLEASE HELP.

    Example: Add option…

    3 votes

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  3. We need the ability to alarm kitchen staff when a new order ticket is printed. The kitchen staff cannot constantly stare at the order ticket printer. So many POS/Printers offer the ability or at least a plug-n-play peripheral to make sound, however Clover chose not to build the feature to send signal to printer to make sound. This feature should have been there from the start considering how helpful it is to ensure orders are started timely. Please Please Please make this happen for the thermal order ticket printer.

    18 votes

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  4. The new interface on our flex 2 is nice and clean. But, with the new interface clients often push "done" and we have to go back through the menus to print our receipt.
    The "done" button is too inviting. Would like "done" to not be highlighted and instead say "return to clerk" or something similar with highlighting. The done or print buttons should stay available.
    Receipts are easy to retrieve but still additional work.

    1 vote

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    0 comments  ·  Clover Flex  ·  Admin →
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  5. Would be good to have Inventory Migration via Multi Dashboard.
    Sometimes exporting & importing the inventory file can take hours of work if there are duplicate items which cannot be imported. I have spend 10-15 hours on large inventory files exported from clover to try to get them to import into clover.
    Seems like you should be able to migrate the inventory file if the 2 accounts are connected. Or have a tierII backend process for this.

    1 vote

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  6. Online Ordering currently only notifies via email for Scheduled Orders, and Merchant would like to set it so ALL Online orders will send an email notification as just printing to the Clover Mini is not enough as their is no sound associated with the incoming Online order, Merchant either wants the ability to setup an email to notify this or to have the device to provide a sound that an online order has come through.

    7 votes

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  7. I got problem with customer complain that when we select pay. the customer see only the amount of the items price + tips, but they don't see the taxes include. For example: the item about is $9 + taxes $1. So total on my cashier screen is $10 but on the customer screen is only $9 with tips option. It's show total include taxes anywhere on the screen alt all. Is there anyway you can add it to the screen that would be better.

    1 vote

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  8. Being able to choose the station printer as an order printer when taking orders from a Flex via the QSR platform.

    2 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  9. I have many employees who save tabs without payment and this causes many issues. I would like there to be an option for us to only be able to save orders if there's a card on file for payment.

    2 votes

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  10. Before the Clover Go update we could see transactions by device (if using Clover go with iphone, ipad) and they were under devices - now it says "no payments" under those devices even though we have used the Clover Go. Can we get that feature back?

    2 votes

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    0 comments  ·  Clover Go  ·  Admin →
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  11. Situation: Owner has multiple EINs and needs a POS for transactions. For example, a POS is needed for an LLC and a non-profit by the same owner.

    Problem: With Clover devices, it is not possible to switch from one EIN to another on a device. Owner much purchase new devices for each EIN. Needless to say, this can become very costly or cost prohibitive if several devices are needed.

    Proposed Solution: Allow for multiple logins on devices and secure the devices by only accepting registered EINs

    1 vote

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  12. Add feed button to printer, its a standard feature of almost all receipt printers.

    1 vote

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  13. Duplicate payment screen needs to be removed!!

    We've had Clover machines for several years and during an update in the last couple of months, this DUPLICATE PAYMENT: AUTHENTIFICATION REQUIRED screen appeared. Customers and staff both get confused, it slows processing times and sometimes we lose money as someone hits the wrong part of the screen to wake up the terminal which hits the button to decline the transaction (hard to tell where it is when the screen is blank!) by which time, the customer is gone.

    I called Clover to have this removed and they advised that it was not…

    2 votes

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  14. Please explain to clover support that just because they don't see a power supply listed as equipment, if the power supply fails on new equipment let them send out a new power supply or starter kit.

    just had a solo and it's power supply fail. They sent a new solo but not power supply. Their response was they don't see power supply listed as equipment they can swap out. This is like who's on first..

    1 vote

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  15. Two cash drawers have a spot each on the Solo hub, so why can't the functionality be developed (we asked for this three years ago) so a bartender can get assigned to their own drawer for the business owner to avoid theft and employee finger pointing. There are two spots ready for this development! We need this to close a $5M high volume location needing 30+ clover devices! 7 18 2023 JC.

    1 vote

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  16. Please allow Epson TM-T20II Receipt Printer to be connected to Clover Mini C301 via USB, because the built-in receipt printer no longer prints legible receipts despite cleaning efforts of the thermal print head. We need this option ASAP since we are receiving customer complaints. Buying a new Clover Mini is not an option - the device works great otherwise! Receipt layout does not require any changes since the Epson printer has adjustable guides to fit our current paper rolls. Thank you.

    1 vote

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    0 comments  ·  Clover Mini  ·  Admin →
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  17. Flex device need rewards prompt before or after the payment. Flex on kiosk needs this function soon as possible

    3 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  18. We run a grocery store and scan more than 10 items for most orders. The scanned items are shown from top to bottom. When we surpass 10, it stays on the first 10 items and we are unsure if we scanned the most recent item or not. This leads to mistakes as we have to drag it up and sometimes click on it or delete/add more of same item by accident. It is very inconvenient and unintuitive. We need you guys to update this so it automatically pulls the most recent item scanned up, or have new scanned items come…

    3 votes

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  19. Customer payment receipts on the Flex 3 are way too long. Would like to see the option to have them shorter so we are not using so much paper

    1 vote

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    0 comments  ·  Clover Flex  ·  Admin →
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  20. Ask for expiration date before CVV code when entering manually. Avoid going back and forth with credit card. When you put in information manually, you normally have the card number and expiration date on the front side, once that is entered you turn the card and put in the CVV code. I very often take the info over the phone and the customer is frustrated because he gives the expiry date first but we ask for the CVV, then we ask him for the date which he already gave and must give again.

    2 votes

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