298 results found
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Allow us to customize our register items
I would to display the register items in order of most frequently sold items rather than alphebetically.
1 vote -
Take orders from KDS - register app on KDS
Allow the Register app to be on the KDS so employees can take orders on it. Taking a quick order from KDS screen would greatly enhance our work flow by having our customer to wait less. It wouldn't need to accept the payments, but getting an order in the system so other employees could get started on would be a game changer. Then we could take payment later.
1 vote -
invoice number keypad
invoice keyboard option to use number pad instead of qwerty like the sales amount keypad
1 vote -
KDS Order Chime is Not Loud Enough
The chime that plays when an order is fired to the KDS is not loud enough. We turned up all the volume settings in the settings app, and with a noisy kitchen, it is very hard to hear. In some spots of the kitchen, I can't hear it at all. There also should be a way to change the type of chime that plays. Some chimes are easier to hear. I noticed in the settings app, you can change the chime type for notifications, but you cant for orders that fire to the KDS. Very disappointing. Hope its an easy…
2 votes -
Clover Go Tap to Pay
Allow Tap to Pay option in Clover Go to be enabled by the employees and not just the account owner. Clover account owners may not always use an iPhone and to restrict enabling this option to just the owner can restrict employees from using the Tap to Pay feature.
2 votesThis is a limitation by Apple that the account has to be set up through the user phone and credentials. If this changes we will look to incorporate on Clover Go.
Thank you
Clover Communications
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Card reader timeout is fixed, need to be flexiable
Allow me to customize card reader time out, current timeout period is too short for me.
1 vote -
1 vote
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printer
Order receipt DOTTED LINE format option doesn’t work with Star 700 kitchen printer.
When using the Large Font along with the dotted lines, the dotted lines wrap to two lines instead of only one.1 vote -
Update to my "clover rewards not working" issue
Full disclosure regarding my "clover rewards not working" complaint write up:
My previous write up was extremely critical and I want to now speak of a much better customer service experience.
Today, tech customer service rep, Rodney, helped me to see that my rewards program is working as intended by reviewing my dashboard. My issue was not the rewards program.
The problem we still have, however, is our orders app on our clover duo is not working correctly when our customers "check in" with their phone number. When we complete the sale, the customer's name and their sales history from…1 vote -
Cash drawer needs to open when needed without having to enter an amount and reason. We make change about every five to ten minutes.
You used to be able to set it up to do this. I guess new version does not have this feature. Need to add this feature as We sometimes open to cash drawer to make change ever five to ten minutes.
1 vote -
Being Able to enter Qty by fractions When Adding orders. For example " 1.25 yard of fabric instead of only being able to enter 1 or 2
Being able to enter qty by fractions. For example, We sell Fabric by the yard but often people want it at 11/2 yards or 11/4 yards, ect. It would be great if inventory would track by fractions and also register would allow input of fractions when choosing qty. instead of only being able to chose whole numbers.
2 votes -
disable onboard scanner
I have the external scanner hooked up to my clover mini. I need the ability to shut off the onboard scanner. It is an awkard customer experience to have the little scanner window pop up when there is an external scanner.
1 vote -
Add contactless capability to the Solo!!
Add Contactless capability to the Solo
1 vote -
KDS-sleep mode
KDS Merchant request-can we turn off the sleep mode. If the KDS goes to sleep they may miss an order popping up.
1 vote -
Fix Clover Mini Gen3 Printing Sound to be smoother and not choppy.
I have a Clover mini Gen2. I upgraded to a Gen3. Now the new Gen3 printer receipt sounds really choppy and seems a little bit slower. I have both machines side by side doing a test print. I even share the sound to the Tech Support Assistant who is online speaker phone to hear both of them do a test print.
The new Clover Mini Gen3 printing is not smooth like the old mini GEN2. The sound is choppy and louder and does NOT print smoothly when it comes out of the thermal printer. Is it really supposed to sound…
1 voteCindy
Are you still experiencing noise on the printing on your device? This does not sound right and we would like to troubleshoot again.
Thank you
Clover Communications
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Turn Guest Screen
Guest screen should have equipment to be able to pivot / spin so that the customers aren't able to view what the counter is ringing in (for example, when another guest's tab is open).
This wouldn't be necessary if we could instead choose when the guest can view the screen. For example, only view once business hit's "Pay"1 voteThe Clover Station Duo gives you 2 screens. One for the merchant and one for the customer. The customer is able to see what they are buying and pay for it without the merchant needing to turn a screen at all.
Thank you
Clover Communications
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add images to the items / investory
we have clover and we have a spa bsuiness that sells retail creams, and besuty products. we need to add an image and a anrea for a brief discription so it can dispaly onthe terminal and and as the client can see it on the screen. this is will be helpful
1 vote -
Clover Kitchen / Order Ticket Printer Sound - Alarm - Buzzer
We need the ability to alarm kitchen staff when a new order ticket is printed. The kitchen staff cannot constantly stare at the order ticket printer. So many POS/Printers offer the ability or at least a plug-n-play peripheral to make sound, however Clover chose not to build the feature to send signal to printer to make sound. This feature should have been there from the start considering how helpful it is to ensure orders are started timely. Please Please Please make this happen for the thermal order ticket printer.
20 votes -
customer screen
I got problem with customer complain that when we select pay. the customer see only the amount of the items price + tips, but they don't see the taxes include. For example: the item about is $9 + taxes $1. So total on my cashier screen is $10 but on the customer screen is only $9 with tips option. It's show total include taxes anywhere on the screen alt all. Is there anyway you can add it to the screen that would be better.
2 votes -
Online Order Notifications
Online Ordering currently only notifies via email for Scheduled Orders, and Merchant would like to set it so ALL Online orders will send an email notification as just printing to the Clover Mini is not enough as their is no sound associated with the incoming Online order, Merchant either wants the ability to setup an email to notify this or to have the device to provide a sound that an online order has come through.
10 votes
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