298 results found
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duplicate
Duplicate payment screen needs to be removed!!
We've had Clover machines for several years and during an update in the last couple of months, this DUPLICATE PAYMENT: AUTHENTIFICATION REQUIRED screen appeared. Customers and staff both get confused, it slows processing times and sometimes we lose money as someone hits the wrong part of the screen to wake up the terminal which hits the button to decline the transaction (hard to tell where it is when the screen is blank!) by which time, the customer is gone.
I called Clover to have this removed and they advised that it was not…
2 votes -
have a clear ordering process for failed power supplies
Please explain to clover support that just because they don't see a power supply listed as equipment, if the power supply fails on new equipment let them send out a new power supply or starter kit.
just had a solo and it's power supply fail. They sent a new solo but not power supply. Their response was they don't see power supply listed as equipment they can swap out. This is like who's on first..
1 vote -
Flex device need rewards prompt before or after the payment. Flex on kiosk needs this function soon as possible
Flex device need rewards prompt before or after the payment. Flex on kiosk needs this function soon as possible
3 votes -
Shorter Receipts
Customer payment receipts on the Flex 3 are way too long. Would like to see the option to have them shorter so we are not using so much paper
1 vote -
Ask for expiration date before CVV code when entering manually
Ask for expiration date before CVV code when entering manually. Avoid going back and forth with credit card. When you put in information manually, you normally have the card number and expiration date on the front side, once that is entered you turn the card and put in the CVV code. I very often take the info over the phone and the customer is frustrated because he gives the expiry date first but we ask for the CVV, then we ask him for the date which he already gave and must give again.
2 votes -
Disable tender type by device
Customers have figured out that they can back out of a card transaction and select cash so are stealing product when they hand back the device and server believes the order is paid. Therefore, we'd like to be able to disable tender types (specifically cash) from the device.
1 vote -
Default Keys for Search Bar on Register App
There should be an option to select default keypad view on the search bar of the Register App. The default now is to show the large keyboard when search bar is selected. There should be an option to show only number keyboard so items can be searched with numbers only (e.g. PLU, or UPC).
1 vote -
Restore owner ability to disable unnecessary apps
As owners of the account, we do not want our employees to have access to certain unnecessary apps, such as the calculator, camera, clock, gallery and sound recorder. We have over 70 merchants, with many of them using the Clover Flex devices. With the previous v3 Flex devices, we has the ability to disable these apps. Two weeks ago, in fact, we were could disable the apps from a new device we distributed to a merchant. However, yesterday, we were not able to do so. I called Clover customer service and they were also not able to disable the apps.…
1 vote -
I need to print on a lexmark printer,
I process transactions on a desktop computer and after processing have to go to transactions, search for transactions and print receipt. Would like reciept to be printed automatically on my Lexmark MX511de printer the way FirstData allowed.
1 vote -
device sound
merchant is asking for the feature to be removed or placed at the end of a transaction where it makes a sound to say the payment was successful. States that it is causing confusion for his workers and customers, when t makes the sound, they think the payment is successful and the business is losing money as sometimes it does not go through.
2 votes -
Facial recognition login with Admin role
Need better way to secure higher level access roles at the device. Four and six digit pin have been easily discovered. For those roles can we make the primary to facial recognition and the PIN only if facial has issues via 2FA to email for that role?
1 vote -
secure the Flex from theft and misplacement
often times merchants misplace their Clover Flex especially when there are multiple units that are handled. Then there are times when they are stolen.
Clover ought to consider anti theft mechanism (loud audible alarm or temporary GPS that is activated once and then must be reset)
call it "AFTER The Flex" Anti Flex-Theft Emergency Response
Another consideration is to have a live voice response when the unit is detected as off pre-validated premises3 votes -
Clover GO to stay logged in over the course of a year
Merchant is forced to refresh their Clover Go credentials about once ever 30 days and they would like that time frame extended to 1 year.
1 vote -
inventory build (labor rates/ services)
this would apply to all service companies, like plumbers, electricians and many more. It would be nice to have a service section that is not taxed and you could do a labor rate (hourly) or other time frame and when a user adds it to the invoice you could do it in increments i.e. 1.25 hrs , 2.1 hrs. This is something that I can do on quickbooks. I do like how your app works and I hope to see this in the near future. it would make my invoicing cleaner and less confusing for my customers. Thanks in advance…
1 vote -
Employee cards need to work on Clover Duo
The employee cards need to work on the Clover Duo. Since there is no more fingerprint on the Clover Duo, there is going to be security issue where other employees can steal the manger passcode by standing behind the manager.
1 vote -
communicate via lan
When the internet goes down at a merchants location that has several Clover stations, it would be great if the stations could communicate with each other over their LAN connection. When my bars lose internet the customers can only order drinks at the same exact Clover station where they opened their tab. And they can only close out at that same station as well. I have a bar that has 10 Clover station solos and the customers order from different spots all the time.
Or I have a restaurant where the server drops off the ticket at the table and…
1 vote -
Add note when deleting order
Add the ability to create a note for a deleted item or deleted order and the ability to track deleted orders.
13 votes -
emill.duran@fiserv.com
Flex gen 3 goes into a thanks for visiting screen in which you have to tap to finish the transaction, can there be a setting to bypass this screen?
2 votes -
remove test mode
employees have found out using test mode to accept cash payments a way of stealing the cash please remove from device.
1 vote -
Clover go printer
It would be great if the Clover Go platform could connect to the printers on the network.
2 votes
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