179 results found
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Font Size Choice for Payment Receipt
Just like the option for order receipt choosing the size merchant should have option to change font size of the payment receipt. Thank you!
4 votes -
could we calculate Service charges with cash settlement on the shift app
could we calculate Service charges with cash settlement on the shift app
2 votes -
service charge
The service charge should not be in the net sales at the top of the sales overview report that we print at the register to reconcile our register. Our expected deposit is off on the days we have a service charge because that money goes directly to the staff member who had the service charge on their ticket. Example: Expected Deposit -313.35. Register is -751.75 after physical count. Service Charge of -438.40. Add the two together equals -751.75. Should show on bottom line.
2 votes -
Allow text prompt on when paying via custom tender
We use a variety of internal account numbers referencing other areas of our organization in addition to taking our usual cash/check/card.
It would be a great asset if we could designate certain tenders as requiring a note field entry when selected, much like the "Check" tender does when you select it.
Ideally it would show up on exports like the notes do on the checks, so long as it wasn't limited to 12 characters like the " invoice number" option is.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Add/edit guest after partial payment
Need option to add/edit a guest after another guest has already paid. Aka partial payment on table in clover dining for guests. For example....table A has 4 "guests" Guest 1 pays leaving it as a "partial payment" guest 2,3,and 4 still need to pay. One of the remaining guests wants to add a round for the table. This is not am option. And would require to make a new order for this and swipe the card two times for their tab under table and additional items. This causes alot of people to not want to get more resulting in loss…
6 votes -
option to add a "fee" to items during a certain time period
we add a "band fee" to alcoholic beverages during band playing hours instead of charging a cover charge. basically a "reverse" happy hour. so during the times of 6pm to 10pm on a sat evening items in certain category's will automatically be charged a .50 fee.
6 votes -
Pull back Check
Need to be able to pull back a check if the wrong card was used and the order reopens so new payment method could be used
7 votes -
When adding custom payment type (chips/tickets redeemed for drinks) we can make this a non-revenue payment type
When adding custom payment type (chips/tickets redeemed for drinks) we can make this a non-revenue payment type and the money can come out of the bottom-line. Options for non-revenue payment type.
a. Issue is when payments are taken in for chips/tickets, this is a revenue item. We have it set up with an option to be a non-revenue item. However when chips/tickets are swapped for drink sales it only counts as revenue, no option to make this a non-revenue payment type.
b. Issue: Want net sales after everything is redeemed, and revenue counted when it comes in.1 vote -
QR CODES
On our new firework products, there are QR codes located next to barcodes. The clover system will scan the QR code. We suffered an estimated loss of $28k due to this issue. When the item is scanned it sound like the item was rung up when in fact it was not and only a very small brief error message at the bottom of the screen appears. We had no idea that clover unit could scan QR codes, and this issue was not discovered until after our season was closed. My suggestion is that clover needs to push a system wide…
2 votes -
If an order is partially paid please add the ability to add items or a discount to the remaining payments.
IE $10.00 order split 5 ways
$2.00 has been paid by person A
Add a beer AND/OR apply a 10% discount to the remaining $8.00 balance37 votesHello,
This feature is under review.
Thanks,
Clover Product
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Option to disallow fallback transaction processing
MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…2 votes -
Want TEXT RECEIPTS option back for online transactions
VERY BIG CHANGE: We'd like to get the option back to text receipts to customers for online transactions (using Virtual Terminal). We are a doctor's office working remotely and adding our patients to your system as 'New Customers' to save their data would be a violation of HIPAA laws. It is too inconvenient to start asking customers to spell out their email address every time we have an encounter with them; before we were able to just use their phone number to send a receipt. Please add this back as a 3rd option for receipts: 1) Email, 2) Text or…
4 votes -
edit or add items to "guest" after one "guest" has already paid
ability to be able to edit a guest after one guest at table has already paid. for example: 4 "guests" at table. guest 1 pays their ticket. guest 2 comes to pay but wants to add a round of beverages to their ticket before paying. this does not allow you to. another example: guest 1 pays their ticket, but guest 2 wants to pay for the drinks on guest 3. you can't change this after one guest has paid.
4 votes -
CVV prompt should be after Expiration date prompt for manual transactions
When doing a manual transaction, please make the CVV prompt come after the expiration date prompt.
3 votes -
Under transactions, I want to see the date displayed. Move the vertical boundary to the right so the full date shows up
Because Clover does not separate individual transactions, only total per payment method. If the total number does not match what the computer has, I need to know what the individual transactions were that Clover received (that is a request made). Meanwhile, they can be looked up under Transactions on the device, but whoever programmed that screen left inadequate room to display the date (left column), making the search for a specific transaction a nightmare. Meanhile, there's oodles of room for the center column, which displays the $ amount and also contains a randomly generated code that appears nowhere else. Let's…
1 vote -
Remove "remove your card" message when customer inserts their payment card prior to transaction being sent to payment device
Remove the customer message "Remove Your Card" when customers insert their payment card in the payment device prior to the transaction being sent to the payment device. This causes confusion and wastes time when customers remove their card and have to reinsert. Currently, the customer receives the "Remove" message but if the card is left in the device the transaction just continues and completes.
1 vote -
option to select order types at the end of transaction, before pay
client wants to ask "is this for here or to go" at the end of the transaction and before the customer pays. the way its currently set up is that the order type has to be selected first and then the order is placed.
1 vote -
insert payment method, why the machine displays "remove the card" before displaying weather it is approved or not
why it does not display teh approval status before removing the card... also the approval and disapproval tone both are same... why... very frustrating... have to look at the machine always for the confirmation... some business are such that everything has to be done on the type of the tone weather approved or disapproved
1 vote -
Specify EBT Validity on items & split orders
Allow the seller to specify whether or not an item is EBT valid, and automatically split an order so that EBT can only be used to pay for EBT valid items.
1 vote -
allow custom payment ability to default to two way payment
As a retail store we need a 'credit payment' option for customers that have made returns. We can create the credit payment option but the button defaults to 'pay full amount' when pressed instead of asking how much the credit is before closing out the transaction. Allow of 'other' payment categories the ability for the admin to set the payment default from pay full amount to split payment so we can enter in credit or partial gift card payments
1 voteHello,
This will be available in a future release.
Thanks,
Clover Product
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