224 results found
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Rounding off cash transactions
Cash transactions don’t round up to the nearest cent. Ex. $19.97, when paid in cash should appear as $20.00.
3 votesHello,
This will be available in a future release.
Thanks,
Clover Product -
display store credit on receipt
Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.1 vote -
Please make it as required when making payment to add email-name and phone number
Any payment received requires Name, Email and or Phone number via clover go app, or URL, or QR code
2 votesHello,
Thanks for your feedback. For URL and QR code, merchants can make these fields required within "Account & Setup > Hosted Checkout Configuration".
Thank you,
Clover Product
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Signatures
Allowing different pay types other than credit card payments to have an option of signature on the customer facing screen. In the Signature settings we have selected "Always require signature" but it only prompts for a signature for a credit card payments. We would like to have it prompt for a signature for all payment types.
1 vote -
Offline Payments in Canada
We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!
1 vote -
phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
2 votesHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product -
Allow customers to use gift cards online
Customers who regularly order online but have gift cards are not able to order online using the gift cards. This needs to be changed because it's no different than them using them in store. Our loyal customers want this!
4 votes -
Looking for a line item summary at the end of the transaction when using the payment link.
Looking for a line item summary at the end of the transaction when using the payment link.
3 votes -
Please add force authorizaion to vertual terminal.
Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.
1 vote -
Cash discount , Need the Clover to know the difference between cash and credit
We need the clover to distinguish the difference in cash and credit, On the print bill we need the bottom to show the cash price and credit price built in. NOT using a third party app, We want it to be in clover built in. We want the receipt to show my menu price and also the 4% credit card price at the bottom of receipt. and also if credit card is run then the 4% more would be charged on card if cash is used then the 4% discount which is my menu price would be charged.
2 votesClover offers surcharging natively
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Allowing the service charge to print on merchant and customer payment receipt.
Service Charge Printed on Merchant & Customer Receipts, I had a BC that called in and requested that the service charge be displayed on both receipts and not just the second printed copy. The first receipt displays total tax and the second receipt shows service charge, the BC is requesting this as to promote full transparency. Apparently the service charge was added from the tax and fees section.
1 vote -
Payment link should categorize income
Payment links should be able to categorize payments coming in. By it not categorizing the payments it makes all reporting functions in the POS null in void as all online payments made just get thrown into uncategorized and then cannot be changed. We run a business that is not a restaurant and the payment links are not a benefit as you loose track of all income if you take any online payments. It is also very inconvenient for our customers not to be able to make payments online with clover.
1 vote -
ACH
just tried a ACH transaction and had to fill out the address twice and the Apt, Suite, etc field was required, but didn't apply to my address. Would make sense to have a check box stating customer and billing info is the same. And, the Apt, Suite, etc field is not required.
1 vote -
pay buttons/qr codes
It would be nice to have a "note" line on the pay/donate buttons on the customer facing side for the payer/donator to put a quick note in.
1 vote -
CC processing fee
Have a line Item CC processing fee, just like the Mi. tax line. and also create the ability to remove the charge if the customer pays cash
1 vote -
Allow taxes to be added to payment links
The merchant would like to have their taxes be applied to transactions processed through the payment links.
1 vote
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
For a more feature-rich payment integration, we would recommend using our Hosted Checkout solution which could include tax calculations. Our Payment Links product is meant to be a simple and quick way to accept payments online.
Thank you,
Clover Product
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More accurate payment processing error message
Merchant complained about payment error messages being vague and misleading. The merchant received an error message advising "This type of card cannot be used on this terminal" which leads them to believe there is an issue with the terminal and they contacted Clover support. Clover support research concluded that the card was declined by the issuer and not by Clover. The merchant is requesting to have the error messages updated so that they accurately reflect the type of decline.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
Enable Categories display for NEW Clover Go app
Currently the New Clover Go app displays the new sale screen by Items only. If you want to filter the items by a category you have the ability to select the "categories" option in the top left corner and it will filter out the items to only the items in that particular category.
It would be very helpful if there was a setting option in the Clover Go app to change the sale screen display to a category view. Just as it was on the G1 app before. That way, instead of the merchant viewing all their items and then…
1 vote -
Need to stop Manual Card Transaction on clover Mini
Need to stop Manual Transaction on clover Mini. Clover Mini has this option but it does not working at all. Even though I can turn off the Manual Transaction on my device actually its not turning off. I can still get an option to make transaction manually. Please fix this ASAP.
2 votesHello,
This is under review and in our backlog. Please be advised that the employee permission is linked to the manual transaction app only, not the ability to manually key a transaction.
Thanks,
Clover Product -
increase max transaction amount
Merchant is requesting increase the dollar amount for maximum transaction amount. It is currently set at $99,999.99, but the merchant has transactions over $100k that he cannot split into two payments due to contracts with customers.
2 votesThis amount is already higher up to $999,999.99 through the Virtual Terminal on Dashboard. Work is planned to increase on device.
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