AVS Error Code made "explicitly clear" for Clover Terminals and Clover Virtual Terminal
After dealing with two different merchants, I strongly believe that when a transaction is rejected because of an AVS (Address Verification System) issue, then merchants should have a way to verify what the issue is. if such a way or reason is present, then it needs to become more explicitly obvious as it can be difficult to troubleshoot problems when one cannot find the exact reason code when calling technical support.
Hello,
This will be available in a future release.
Thanks,
Clover Product
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Cory S commented
To expand on the other posts related to a lack of AVS functionality. When AVS is used Clover should report the AVS response on receipts and somewhere on the dashboard. On many fraud related chargebacks the only compelling evidence an issuing bank will accept is proof of a positive AVS response. Merchants using Clover don't have anything that shows a positive AVS response...therefore don't have a way to reverse these types of chargebacks. Every other gateway, stand-alone payment device, software reports the AVS response on receipts. This lack of AVS reporting also limits the ability for the merchant to decide when to fulfill or cancel orders based on the response. Thanks,