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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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177 results found

  1. Customers who regularly order online but have gift cards are not able to order online using the gift cards. This needs to be changed because it's no different than them using them in store. Our loyal customers want this!

    4 votes

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  2. As you may know, Canada has abandoned pennies for all cash transactions.

    And pennies will be automatically rounded up for $.03 and more, and rounded down for $.02 or less.

    This has been universal among all POS systems and Banks in Canada, and I hope Clover can adapt to this quickly, otherwise it's going to cause reconciliation issues

    4 votes

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  3. Many Market and convenient stores need negative amount for lotto payout.

    Many restaurant, Bars, night clubs, take deposits for big parties and want to account for a deposit and apply it to current order as a negative about.

    4 votes

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  4. What is printed on the bill receipt is now determined by the setup parameters of the payment receipt. It would be useful to have a separate bill receipt-only parameters setup.
    Right now heather and further notes are printed the same in bill and payment receipt. It would be more versatile if that can be set up separately for bill receipt and payment receipt as merchants would like to communicate different messages on each. Example: footnote on bill receipt: The suggested tip is 15% , Footnote on payment receipt: Thank you for dining with us.

    4 votes

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  5. This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.

    4 votes

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  6. Support exchanges involving items with differing costs. For example, a customer returns a shirt and buys a cheaper shirt, while receiving the price difference including tax between the two items.

    Retail merchants frequently complain that Clover is too slow during the exchange process, requiring separate transactions to return merchandise and then sell new merchandise. This is a basic feature of most retail POS systems.

    4 votes

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  7. Just like the option for order receipt choosing the size merchant should have option to change font size of the payment receipt. Thank you!

    4 votes

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  8. VERY BIG CHANGE: We'd like to get the option back to text receipts to customers for online transactions (using Virtual Terminal). We are a doctor's office working remotely and adding our patients to your system as 'New Customers' to save their data would be a violation of HIPAA laws. It is too inconvenient to start asking customers to spell out their email address every time we have an encounter with them; before we were able to just use their phone number to send a receipt. Please add this back as a 3rd option for receipts: 1) Email, 2) Text or…

    4 votes

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  9. ability to be able to edit a guest after one guest at table has already paid. for example: 4 "guests" at table. guest 1 pays their ticket. guest 2 comes to pay but wants to add a round of beverages to their ticket before paying. this does not allow you to. another example: guest 1 pays their ticket, but guest 2 wants to pay for the drinks on guest 3. you can't change this after one guest has paid.

    4 votes

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  10. The merchant is asking that the customer item in register have the feature to customize and rename the button in register

    4 votes

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  11. SIMON MANANDHAR/BASICS/ ONLINE ORDERING/OPTIONS TO ADD NOTES AND OPTION TO PAY IN STORE (CASH OR CREDIT CARDS IN STORE) INSTEAD OF THROUGH THE APP.
    SUBMITTED AN ENHANCEMENT REQUEST.

    4 votes

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  12. Merchant would like a feature that would allow her to differentiate food items from non-food items when processing using EBT

    4 votes

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  13. Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.

    4 votes

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  14. Add service charge to only one item instead of the whole bill.

    4 votes

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  15. I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.

    The support rep said there is no…

    3 votes

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  16. Batch Detail Report. In the Deposit report, allow merchant to click the amount submitted to the bank and view/save/print a batch detail report that lists every transaction and the transaction details for every transaction.

    3 votes

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  17. I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?

    3 votes

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  18. Looking for a line item summary at the end of the transaction when using the payment link.

    3 votes

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  19. Now, we have a standard percentage. But, we require multiple options to mimic the tips format

    3 votes

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    Hello, 

    Thanks for your feedback. Are you looking to have additional service charges assessed to all of your payments? How exactly does this relate our tipping options that are printed on the receipt?

    Thanks, 

    Clover Product

  20. In the Clover Dining app, allow a partial payment to be applied to a tab and leave the tab open for more orders and have balance paid later.

    Use Case:
    A group has a tab open. One person from the group has to go and wants to pay either for specific items or a specific amount towards that tab before leaving. The rest of the group is staying and will continue to order drinks and food.
    Currently, if a payment is applied, you can no longer add items to a tab.
    This makes it very complicated to continue to serve…

    3 votes

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