184 results found
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Allow customers to use gift cards online
Customers who regularly order online but have gift cards are not able to order online using the gift cards. This needs to be changed because it's no different than them using them in store. Our loyal customers want this!
4 votes -
Penny Rounding for Cash Transactions in Canada
As you may know, Canada has abandoned pennies for all cash transactions.
And pennies will be automatically rounded up for $.03 and more, and rounded down for $.02 or less.
This has been universal among all POS systems and Banks in Canada, and I hope Clover can adapt to this quickly, otherwise it's going to cause reconciliation issues
4 votes -
Additional Charges
When Enabled, Additional charges should automatically apply to every order unless removed by employee.
As of now, additional charges need to manually be applied to every order
Thanks
4 votes -
Add option to modify Bill receipt in setup separate from payment receipt
What is printed on the bill receipt is now determined by the setup parameters of the payment receipt. It would be useful to have a separate bill receipt-only parameters setup.
Right now heather and further notes are printed the same in bill and payment receipt. It would be more versatile if that can be set up separately for bill receipt and payment receipt as merchants would like to communicate different messages on each. Example: footnote on bill receipt: The suggested tip is 15% , Footnote on payment receipt: Thank you for dining with us.4 votes -
Allow merchants to enable/disable manual card entry in all devices.
This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Exchanges
Support exchanges involving items with differing costs. For example, a customer returns a shirt and buys a cheaper shirt, while receiving the price difference including tax between the two items.
Retail merchants frequently complain that Clover is too slow during the exchange process, requiring separate transactions to return merchandise and then sell new merchandise. This is a basic feature of most retail POS systems.
4 votes -
Font Size Choice for Payment Receipt
Just like the option for order receipt choosing the size merchant should have option to change font size of the payment receipt. Thank you!
4 votes -
Want TEXT RECEIPTS option back for online transactions
VERY BIG CHANGE: We'd like to get the option back to text receipts to customers for online transactions (using Virtual Terminal). We are a doctor's office working remotely and adding our patients to your system as 'New Customers' to save their data would be a violation of HIPAA laws. It is too inconvenient to start asking customers to spell out their email address every time we have an encounter with them; before we were able to just use their phone number to send a receipt. Please add this back as a 3rd option for receipts: 1) Email, 2) Text or…
4 votes -
edit or add items to "guest" after one "guest" has already paid
ability to be able to edit a guest after one guest at table has already paid. for example: 4 "guests" at table. guest 1 pays their ticket. guest 2 comes to pay but wants to add a round of beverages to their ticket before paying. this does not allow you to. another example: guest 1 pays their ticket, but guest 2 wants to pay for the drinks on guest 3. you can't change this after one guest has paid.
4 votes -
Custom Item Button in Register
The merchant is asking that the customer item in register have the feature to customize and rename the button in register
4 votes -
PAYMENT OPTIONS
SIMON MANANDHAR/BASICS/ ONLINE ORDERING/OPTIONS TO ADD NOTES AND OPTION TO PAY IN STORE (CASH OR CREDIT CARDS IN STORE) INSTEAD OF THROUGH THE APP.
SUBMITTED AN ENHANCEMENT REQUEST.4 votes -
Register Update- EBT
Merchant would like a feature that would allow her to differentiate food items from non-food items when processing using EBT
4 votes -
Quick Sale Option
Merchant would like to be able to have a quick sale option for a parking garage. Merchant wants to be able to have customer insert/swipe card and the device to automatically have a predetermined amount; also would like to be able to hit the option of CASH when customer has cash instead of choosing the amount of cash.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Service Charge On One Item
Add service charge to only one item instead of the whole bill.
4 votes -
Please Re-Add the Custom Tender Name Feature!
I contacted Clover Support, who told me Clover updated on 11/1/23 and removed all Custom Tender options set up by our company while selling gift cards. Example: when on the payment screen while loading a gift card, there used to be our custom tenders under the "Other" section, but all of our custom names have been replaced by "Check" and "Mail/Phone Order". The custom names are still on our account under Account & Setup > Tenders>Custom Tenders, they just do not actually show up on any devices in our company after the update.
The support rep said there is no…
3 votes -
QR code linked to item
I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?
3 votes -
Looking for a line item summary at the end of the transaction when using the payment link.
Looking for a line item summary at the end of the transaction when using the payment link.
3 votes -
Keep tab open after partial payment
In the Clover Dining app, allow a partial payment to be applied to a tab and leave the tab open for more orders and have balance paid later.
Use Case:
A group has a tab open. One person from the group has to go and wants to pay either for specific items or a specific amount towards that tab before leaving. The rest of the group is staying and will continue to order drinks and food.
Currently, if a payment is applied, you can no longer add items to a tab.
This makes it very complicated to continue to serve…3 votes -
Add POS Payment Feature
Currently when accepting EBT (Food Stamps), customers are only legally allowed to purchase food items using this method of payment.
When ringing up their purchases and selecting EBT/Food, the POS system is currently allowing ALL items to be purchased on EBT instead of just the allowed, non-taxable food.
Other POS systems at most stores have the ability to differentiate among approved food items and non-approved other items within a single transaction.
Customer support says we need to ring up food as a separate transaction or manually total the food items up and do a manual split payment for the food…
3 votes -
EBT Manual entry only allows up to 16 digits, but most states EBT card have more than 16
When will you update your system that all states EBT card should allow manual entry?
3 votesHello,
This feature is under review.
Thanks,
Clover Product
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