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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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387 results found

  1. I need to create an invoice feature that, when there are multiple same items shows the price of each product on the invoice instead of only showing the total quantity and total price without any breakdown. Every time customers receive the invoice, they don’t know how much each product costs and have to ask again to confirm.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  2. Because many fields are not required when the data is entered, my convenience store staff have entered hundreds of items through the years with no category, no revenue code, no cost. Just a name, price and barcode. It is beyond painful to give hours of my life to export item sales... dig through it to find those records that are wrong. Then fix them.

    On the item list screen. Each filter option should offer blank, empty, or zero records. Heck, if you could sort the blank ones to the top. Imagine if a user could filter for all items with…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  3. Data entry should be fast and easy - keyboard only. Tab, enter data, and tab again until finished. NO SCROLLING! User should NEVER have to scroll 37 miles down the page to read what could easily fit on one page.

    Change the control property on each section to "can grow/shrink" instead of being hard formatted a particular size.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  4. When adding inventory - allow the admin to require some fields to be populated.

    I.e. - cost, category, revenue code. Basically any field should be required or NOT at the merchant's choice.

    This would force the user to enter data according to the requirements of the merchant and reduce or eliminate painful clean up tasks.

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  5. Currently, there is no option to add a description or terms to an ongoing reward. It would be very helpful to have the ability to include reward rules and restrictions directly within the reward details.

    For example, I would like to specify that rewards cannot be combined with other promotions and that clients must choose either the promotional offer or their rewards. I would also like to state that rewards expire one year after they are earned.

    Having a description field would help clearly communicate these terms to clients, reduce the need for manual explanations, and minimize misunderstandings or misuse…

    1 vote

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  6. would like to be able to choose which role or users get email notifications for payments or other general Clover notifications. this should be implemented across all plans.

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  7. Please, please, please fix your inventory export report to be useful to retail businesses. At this time, you only have the ability to export ALL items and the report comes out with latest items added. Plus, the headers are not even accurate and you can't quickly re-sort it because you have taken the Revenue/Category off every item and grouped them by variant. Retailers need to be able to pull an accurate report of IN STOCK by category/revenue stream at any given point. The only way to do this right now is sorting by items and printing a PDF that is…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  8. Clover, please listen to us and not just mark not at this time. The retail inventory management view and reporting is horrible. Retail businesses run themselves on what is in the store and remaining not just what has been sold. The fact that you have that information for item sales so easy to view and export it should be the same for the in stock inventory. Having to print the item view that is so completely insane to view on a PDF is not right. Please don't just say not at this time, listen to us and consider that in…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  9. It would be great to add the ability for partial payments to be made on an invoice with a toggle to enable or disable per invoice. This option is crucial for invoices that require a deposit then full payment due at time of service/delivery.

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  10. Currently, when an order is completed and "Pay" is selected, Clover immediately opens the payment screen. To add a customer's name or phone number, staff must go through additional steps, which slows down the checkout process.
    Request: Before displaying the payment options (Cash/Card), show a simple pop-up with fields for:
    Customer Name
    Phone Number
    Skip Button
    This would make customer information collection much faster and more efficient, especially during busy periods.

    1 vote

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  11. We have multiple owners in our business but only the 1 email account can access Disputes. This should be available to all Admins if we can only have 1 email associated to Owners.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  12. I have over 800 bolts of fabric, 15 machines and hundred of notions/patterns. While they are in categories, if I need to add a replacement to my fabric , I have to scroll through all 800 bolts to find what I want. Please enable Inventory under the different categories to be placed into alphabetical order. I would also recommend the categories be alphabetized. At times my zebra won't pick up bar codes so then I need to go through everything to find something. Please, Please make my life easier!

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  13. 1 vote

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    0 comments  ·  Other  ·  Admin →
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  14. This set of screens is very inefficient. The old version was much better. It feels like a entry level programmer with no user experience code it.
    Issues:
    1) A recent bug - the right hand scroll bar has disappeared so there is no quick way to get to the bottom of the screen where Product Code (UPC) and Sku available. Must mouse scroll to get to any field.

    2) There is a lot of wasted space as features not used are defaulted to expanded versus be defaulted to collapsed. Either default each section (taxes and fee, Modifier groups, Categories, etc.…

    1 vote

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    0 comments  ·  Inventory  ·  Admin →
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  15. We sell gallons of fuel/gas, and weighted items that require the option to input decimals. I wish we could do this with a custom item as well, and not just items in the inventory. Currently, it only allows you to sell whole numbers.

    1 vote

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    Not at this time  ·  0 comments  ·  Orders  ·  Admin →
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    1. I am requesting a 'gift receipt' option please for a customer who wants the amount hidden on a second receipt because the item is a gift. Two Clover employees I spoke to have never heard of this.

    2. I am requesting please a longer transaction history beyond 30 days. This allows the flow on an inquiry from customer to staff to move quickly and efficiently. My staff should not have to pause to look at there phone or laptop or tablet to go to the website to find a transaction beyond 30 days.

    3. I am asking please, when 'adding an item'…

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  16. Delivery option (Canada) for Retail Growth Website

    Ability to select Pickup or Delivery while placing an order with the auto addition of a Delivery Fee if delivery is selected

    1 vote

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    0 comments  ·  Other  ·  Admin →
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  17. Please add the new "Clover Estimates to Invoicing" Feature on our Clover Flex devices to complete the need for mobile features out in the field. I used to demo a couple Invoicing apps on Flex and this was such a great feature. Is that already on the roadmap, and if so, when might we expect it? Thank you!

    1 vote

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    0 comments  ·  Invoice  ·  Admin →
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  18. For the retail SaaS it would be great to include or offer shipping options. There is an app solution in our app market called Shipping Labels & Delivery UPS, USPS, Fedex by SPS that does it all.

    1 vote

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    0 comments  ·  Orders  ·  Admin →
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  19. It would be extremely helpful for the clover gift cards dashboard to be able search a specific gift card number to check its activation, purchase history, and current balances. This feature is currently available on the device but it does give much more than just the current balance available.

    Right now in order to find a specific gift card and see if the gift card has made any purchase we have to find the individual daily promo details reports and its very cumbersome to find the information.

    A more streamlined gift card number search feature would be extremely helpful especially…

    1 vote

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