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27 results found

  1. Customize Register app

    8 votes

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    3 comments  ·  Management Functions » Other Management Suggestions  ·  Admin →
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    Alan Collins supported this idea  · 
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    Alan Collins commented  · 

    Yes please!!

  2. Option for Pay Out tender

    9 votes

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    0 comments  ·  Taking Payments » Other Payments Suggestions  ·  Admin →
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    Alan Collins supported this idea  · 

  3. Ability to create a Scan for Receipt barcode

    3 votes

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    2 comments  ·  Management Functions » Receipt Management  ·  Admin →
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    Alan Collins supported this idea  · 

  4. The feedback option on help.clover.com should link to this uservoice web page for optimal feedback.

    15 votes

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    1 comment  ·  Other Content  ·  Admin →
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    Alan Collins supported this idea  · 

  5. Ability to delete variants on the Web Dashboard

    12 votes

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    0 comments  ·  Management Functions » Clover Dashboard Functionality  ·  Admin →
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    Alan Collins supported this idea  · 

  6. Easier way to reorganize modifiers on each item to create an easy flow when customer places order. Master list too complicated

    48 votes

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    Planned  ·  2 comments  ·  Management Functions » Inventory/Order Management  ·  Admin →
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    Alan Collins supported this idea  · 

  7. Inventory Tracking for Returned Items

    80 votes

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    Planned  ·  3 comments  ·  Management Functions » Inventory/Order Management  ·  Admin →
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    Alan Collins supported this idea  · 

  8. Assign Cash Drawers

    118 votes

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    13 comments  ·  Management Functions » Employee Management  ·  Admin →
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    Alan Collins supported this idea  · 

  9. Order numbers to be to searchable in dashboard

    34 votes

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    0 comments  ·  Management Functions » Clover Dashboard Functionality  ·  Admin →
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    Alan Collins supported this idea  · 

  10. Is it possible to have all the Clover Apps in one suite that communicate with each other like Homebase or Customer Relationship Management ?

    31 votes

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    0 comments  ·  Apps/App Marketplace » Other App/App Marketplace Suggestions  ·  Admin →
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    Alan Collins supported this idea  · 

  11. HAT (House account tab)

    29 votes

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    3 comments  ·  Other Content  ·  Admin →
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    Alan Collins supported this idea  · 

  12. Discount Reason Prompt

    74 votes

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    4 comments  ·  Taking Payments » Discounts  ·  Admin →
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    Alan Collins supported this idea  · 

  13. Employees should not be able to access device if not clocked in

    30 votes

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    4 comments  ·  Management Functions » Employee Management  ·  Admin →
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    Alan Collins commented  · 

    Yes. This is so important. Less than honest employees can really mess things up.

    Alan Collins supported this idea  · 

  14. Employee Permissions Per Device

    8 votes

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    1 comment  ·  Management Functions » Employee Management  ·  Admin →
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    Alan Collins supported this idea  · 

  15. Warning when customers do not have enough funds for card payments

    24 votes

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    3 comments  ·  Taking Payments  ·  Admin →
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    Alan Collins supported this idea  · 

  16. Search for Credit Card by last 4 digits

    25 votes

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    Back Log  ·  1 comment  ·  Taking Payments » Other Payments Suggestions  ·  Admin →
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    Alan Collins supported this idea  · 

  17. Refund Items on Orders with a Preauthorized Payment

    12 votes

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    1 comment  ·  Taking Payments » Refunds/Exchanges  ·  Admin →
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    AdminKevin Nathan (Admin, Clover) responded

    Hello,

    Thank you for your suggestion, but this request does not align with our current priorities. However, we will support refund by item after closeout in an upcoming release. 

    Best, 
    Clover Product

    Alan Collins supported this idea  · 

  18. Option to require a reason for refund

    55 votes

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    1 comment  ·  Taking Payments » Refunds/Exchanges  ·  Admin →
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    Alan Collins supported this idea  · 

  19. Void Reason

    95 votes

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    Started  ·  8 comments  ·  Taking Payments » Voids  ·  Admin →
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    Alan Collins supported this idea  · 

  20. Refund Process

    31 votes

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    8 comments  ·  Taking Payments » Refunds/Exchanges  ·  Admin →
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    Alan Collins supported this idea  · 
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    Alan Collins commented  · 

    For informational purposes, it is important to know, We are a nightclub, not a restaurant. Our clover terminals are not "shared". There is 1 terminal for each bartender. We do not have a wait staff that enters orders that are sent to kitchen or bar. The customer orders drinks from one of my bartenders, the bartender makes the drink, rings up drink and either opens a tab or cashes the order out.

    Also, you should know, I have my permissions set to NOT allow employees to make refunds. Doing so would be a loss prevention nightmare. Only management has those permissions.

    Most of the instances we have an issue is when an employee hits the Fast Cash button instead of the Save button. These buttons are extremely close to each other and really should be relocated.

    When this happens, a manager must make the refund under his log on but that doesn’t solve the problem because at that point the refund shows under the managers shift report making his bank appear “over” because he didn’t ring up the original order. And the worst part is, even though the transaction was refunded, it still shows as a cash sale on the bartender who originally cashed the order out by mistake. Which makes that bartender bank “short” according to the shift report.

    It looks like it’s an issue with permissions. I think if a “management override” option were available where the bartender could process the refund or reopen the order, by entering a management override code, it would solve the problem.

    This is an extremely timeconsuming problem for management and back office. Please find a resolution.

    Thank you,

    Alan Collins

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