Alan Collins

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  1. 8 votes

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    2 comments  ·  Retail » Inventory  ·  Flag idea as inappropriate…  ·  Admin →

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    Alan Collins supported this idea  · 
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    Alan Collins commented  · 

    Yes please!!

  2. 8 votes

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    0 comments  ·  Take a Payment » Other  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 3 votes

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    0 comments  ·  Restaurant » Orders  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 11 votes

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    0 comments  ·  Dashboard, Reporting, and Help Center  ·  Flag idea as inappropriate…  ·  Admin →

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  5. 11 votes

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    0 comments  ·  Retail » Inventory  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 31 votes

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    planned  ·  1 comment  ·  Retail » Inventory  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 50 votes

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    planned  ·  2 comments  ·  Retail » Inventory  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 89 votes

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  9. 29 votes

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    0 comments  ·  Restaurant » Orders  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 18 votes

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    0 comments  ·  Restaurant » Orders  ·  Flag idea as inappropriate…  ·  Admin →

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  11. 50 votes

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  12. 21 votes

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    2 comments  ·  App Market & Apps in the Market » Employees  ·  Flag idea as inappropriate…  ·  Admin →

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    Alan Collins commented  · 

    Yes. This is so important. Less than honest employees can really mess things up.

    Alan Collins supported this idea  · 
  13. 7 votes

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  14. 17 votes

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    0 comments  ·  Take a Payment  ·  Flag idea as inappropriate…  ·  Admin →

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  15. 18 votes

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    1 comment  ·  Take a Payment  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 12 votes

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    1 comment  ·  Take a Payment » Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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    Alan Collins supported this idea  · 
  17. 33 votes

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    1 comment  ·  Take a Payment » Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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  18. 63 votes

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    Alan Collins supported this idea  · 
  19. 23 votes

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    6 comments  ·  Take a Payment » Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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    Alan Collins supported this idea  · 
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    Alan Collins commented  · 

    For informational purposes, it is important to know, We are a nightclub, not a restaurant. Our clover terminals are not "shared". There is 1 terminal for each bartender. We do not have a wait staff that enters orders that are sent to kitchen or bar. The customer orders drinks from one of my bartenders, the bartender makes the drink, rings up drink and either opens a tab or cashes the order out.

    Also, you should know, I have my permissions set to NOT allow employees to make refunds. Doing so would be a loss prevention nightmare. Only management has those permissions.

    Most of the instances we have an issue is when an employee hits the Fast Cash button instead of the Save button. These buttons are extremely close to each other and really should be relocated.

    When this happens, a manager must make the refund under his log on but that doesn’t solve the problem because at that point the refund shows under the managers shift report making his bank appear “over” because he didn’t ring up the original order. And the worst part is, even though the transaction was refunded, it still shows as a cash sale on the bartender who originally cashed the order out by mistake. Which makes that bartender bank “short” according to the shift report.

    It looks like it’s an issue with permissions. I think if a “management override” option were available where the bartender could process the refund or reopen the order, by entering a management override code, it would solve the problem.

    This is an extremely timeconsuming problem for management and back office. Please find a resolution.

    Thank you,

    Alan Collins

  20. 5 votes

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    0 comments  ·  Take a Payment » Refunds  ·  Flag idea as inappropriate…  ·  Admin →

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    Alan Collins supported this idea  · 
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