224 results found
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Penny Rounding for Cash Transactions in Canada
As you may know, Canada has abandoned pennies for all cash transactions.
And pennies will be automatically rounded up for $.03 and more, and rounded down for $.02 or less.
This has been universal among all POS systems and Banks in Canada, and I hope Clover can adapt to this quickly, otherwise it's going to cause reconciliation issues
4 votes -
Negative amount
Many Market and convenient stores need negative amount for lotto payout.
Many restaurant, Bars, night clubs, take deposits for big parties and want to account for a deposit and apply it to current order as a negative about.
6 votes -
Add card icon to customers with saved card on file in web dashboard
On the Customers summary and detail page on the web dashboard, add a card icon to the saved customer's record so merchants can quickly see which customers have a saved card on file. Currently merchants have to go in one by one in, click on an order, then view receipt, to determine if there is a card saved. Or they have to query through the Virtual Terminal.
2 votes -
Apply service charge to all orders
Option to enable or disable - Default (will be added to any items with “Default service charge” turned on)
2 votes -
Keep tab open after partial payment
In the Clover Dining app, allow a partial payment to be applied to a tab and leave the tab open for more orders and have balance paid later.
Use Case:
A group has a tab open. One person from the group has to go and wants to pay either for specific items or a specific amount towards that tab before leaving. The rest of the group is staying and will continue to order drinks and food.
Currently, if a payment is applied, you can no longer add items to a tab.
This makes it very complicated to continue to serve…3 votes -
Clover On-Line - Hosted Checkout
We are trying to use Hosted Checkout so our clients have the ability to pay an invoice on-line at their convenience. The button on our website brings you to the "hosted checkout" which requires the user to in-put their name as well as their credit card info. HOWEVER, the name is not transmitted with the payment information. How are we to know who's paying us?????
6 votesThanks for reaching out. We are actively reviewing your feedback.
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Reopening a ticket to add items when a partial payment is made
Ability to reopen an order and add items when a partial deposit is made from days ago.
10 votes -
Clover go g2 skip zip code
Allow the option to do enter country code/phone number or skip on clover go g2. Clover go g1 is being phased out and the option is not availed on the g2 app.
1 vote -
Have ability for custom fields for payment button
Currently it only asks for card and billing info. We have merchants needing the ability to have custom fields for their payment button. Examples could be: Invoice #, Account #, or a note.
7 votesHello,
This will be available in a future release.
Thanks,
Clover Product
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REMOVE SERVICE CHARGE AUTOMATIC DISCLOSURE
Remove the automatic BOLD disclosure of the service charge on the bill.
This should be an option if the merchant wants it disclosed on the bill. This causes less tipping for servers in clover dining
1 vote
AdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
Best,
Clover Product -
Allow an option to backdate transactions
Merchant's want an option where they can backdate transactions in the event that the transaction could not be processed until long after the actual date that the transaction was done.
1 voteHello,
Thanks for your feedback. In order to clarify the use case here, can you please provide some more details on a possible scenario that a merchant would need to exercise this option?
Thanks,
Clover Product
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Remove the Cancel button for contactless payments
On the Flex, there is a cancel button while the transaction is being processed only for contactless payments. This cancel button does not appear for any other transaction type such as EMV chip. Would like to have this cancel button removed for contactless payments.
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. We expect the Cancel button to be present for all card-based payments on all devices. If it's not, please reply here or reach out to Clover support.
Best,
Clover Product -
Dynamic Currency For Virtual Terminal
The merchant would like the ability to accept dynamic currency without the use of hardware. No workaround available workaround at this time. Also, make the feature available for use with card holders other than Visa and Mastercard
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. There are no supporting products that we could integrate into the VT to support this use-case at this time.
Best,
Clover Product
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Clover Dining: Add incremental authorizations
Currently, Clover Dining offers pre-auth for bar tabs, but if the pre-auth is greater than the order total, we have to pre-auth the card again to increment the pre-auth. Authorizations app has this functionality and better yet, once a card is pre-authorized, we can increment it without card present because the authorization is already saved, but it's no help because we need to manage out tabs and tables through Clover Dining.
1 vote -
Make it so that MacOS autofill of credit card info actually works
Make it so that MacOS autofill of credit card info actually works
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Back Button during manual entry
On the flex device, if a CVV is input incorrectly the entire transaction must be restarted.
Rather than retyping the entire credit card number again it would make sense to have a back button, and the clear button seems to be perfect for this. When the data is cleared from press 1, pressing clear a 2nd time should return you to the previous screen.
Similarly, when a manual entry is declined it would be nice to have the data still in place for a second attempt but with the option to edit the price.
Customers declined often pay a lesser…
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. Holding onto this data would be a security concern that we cannot accomodate.
Best,
Clover Product -
Manual Card Entry Button, needed back but as an Option on Individual Profiles
Bring back the Manual Card Entry button. Otherwise make the button optional so that we can turn it on for staff profiles as desired.
I understand the type of fraud we are avoiding by not having the button customer facing. But it should be optional at the management level. In our location all sales are manual entry so this change has caused several additional steps per transaction and will require some light but unnecessary staff retraining, then will continue to waste time per transaction with new steps every single time.
TLDR: Bring back manual card entry, but as an option…
1 voteAdminKevin Nathan
(Admin, Clover)
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities. Our position is that customers must never have the option to type their own card.
If merchants require manual entry on your Flex, you can use the phone sale app. If using the Register app, you can use the Mail/Phone Order button when selecting a payment method.
Best,
Clover Product -
Unit price needed on customer receipt for customer & clerk reference
Unit price needed on customer receipt. Example: 3 bulbs @ $3.98 CA $11.94.
1 vote -
Additional Charges
When Enabled, Additional charges should automatically apply to every order unless removed by employee.
As of now, additional charges need to manually be applied to every order
Thanks
4 votes -
Add POS Payment Feature
Currently when accepting EBT (Food Stamps), customers are only legally allowed to purchase food items using this method of payment.
When ringing up their purchases and selecting EBT/Food, the POS system is currently allowing ALL items to be purchased on EBT instead of just the allowed, non-taxable food.
Other POS systems at most stores have the ability to differentiate among approved food items and non-approved other items within a single transaction.
Customer support says we need to ring up food as a separate transaction or manually total the food items up and do a manual split payment for the food…
3 votes
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