174 results found
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ebt split payments
Are you guys working on ebt split payment options?
we need a column in the price book/ inventory.exl that has ebt yes /no optionthen we need the system to understand when we choose EBT payment option it only allowa items that have the Y in the ebt column to be used and it should promept for next form of payment on remainer items left of the order.
this is a must have feature if you want us to tell people we like clover.
At this point if any of my colleagues ask me i have to say NO cause…
1 vote -
e-gift card
We have recently switched from square and a feature that we used a lot was tat our clients had the ability to purchase an E gift card from a web link. Currently we can only sell an e gift card from the store front POS.
1 voteHello,
This feature is under review, we're aware that this is currently broken within Clover Web Ordering.
Thanks,
Clover Product -
Speed Up Pre-Auth
Speed up pre-authorization process. When you preauth you have to back out of the tab to start the next. Instead it could preauth then just save the tab and go back to the main bar and more section. There are lots of "taps" happening when trying to pay / authorize etc
1 vote -
Customer Charge Account
It would be nice if you can charge an order to a customer. We have multiple hospitals that charge transactions to their department. It seems to have the functionality to charge to a customer but it doesn't work. After being on the phone with Clover support for over an hour, it seems that it doesn't work and it also doesn't flow through on reporting.
1 voteHello,
Thanks for your feedback. Can you clarify that the following is what you're trying to do on device?
- Create an order
- Lookup a customer
- Use customer's card on file to pay for the order
If so, this feature is currently under review.
Thanks,
Clover Product
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Allow merchants to enable/disable manual card entry in all devices.
This features is only available with Clover Station 2018, Solo and DUO. Currently, unsupported by Clover Mini and Flex.
4 votesHello,
This feature is under review.
Thanks,
Clover Product -
Additional Charges
When Enabled, Additional charges should automatically apply to every order unless removed by employee.
As of now, additional charges need to manually be applied to every order
Thanks
3 votes -
add charge button
when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.
8 votesHello,
Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow?
In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.
Thanks,
Clover Product
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Allow the signature verification prompt to be disabled and a tip line / signature remain on the receipt
Allow the signature verification prompt to be turned off and it not disable tip entry on receipts. Currently, you have to have the signature verification on in order for the tip line to print on receipts with the clover station / mini bundle. Please make it to where the verification prompt can be off as servers and others keep hitting reject when they're in a hurry instead of verify which causes the transaction to be voided.
2 votesHello,
Our recommendation is to set signature threshold settings to never require signature and tip location on paper or on tablet.
Additionally, we will be removing the signature verification flow in the near term.
Thanks,
Clover Product
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Add POS Payment Feature
Currently when accepting EBT (Food Stamps), customers are only legally allowed to purchase food items using this method of payment.
When ringing up their purchases and selecting EBT/Food, the POS system is currently allowing ALL items to be purchased on EBT instead of just the allowed, non-taxable food.
Other POS systems at most stores have the ability to differentiate among approved food items and non-approved other items within a single transaction.
Customer support says we need to ring up food as a separate transaction or manually total the food items up and do a manual split payment for the food…
2 votes -
Add option to modify Bill receipt in setup separate from payment receipt
What is printed on the bill receipt is now determined by the setup parameters of the payment receipt. It would be useful to have a separate bill receipt-only parameters setup.
Right now heather and further notes are printed the same in bill and payment receipt. It would be more versatile if that can be set up separately for bill receipt and payment receipt as merchants would like to communicate different messages on each. Example: footnote on bill receipt: The suggested tip is 15% , Footnote on payment receipt: Thank you for dining with us.4 votes -
EBT refuse taxable items
Taxable items cannot be purchased using EBT cards. Clover does allow the purchase of taxable items using EBT but should not. Merchant states this is a Federal law. Claims Costco POS will not allow it forcing the customer to pay with another form of payment.
1 vote -
Remove Gift Cards from Batch Total
Net batch totals should reflect the net amount deposited into the bank. Gift card activations are included in the net batch total and need to be manually subtracted to match bank deposit.
I propose that gift card activations not be included in the net batch total.1 voteHello,
Thank you for your feedback. Before we provide further direction on this, can you please clarify if you mean activations or redemptions in the net batch total?
Thanks,
Clover Product
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Exchanges
Support exchanges involving items with differing costs. For example, a customer returns a shirt and buys a cheaper shirt, while receiving the price difference including tax between the two items.
Retail merchants frequently complain that Clover is too slow during the exchange process, requiring separate transactions to return merchandise and then sell new merchandise. This is a basic feature of most retail POS systems.
4 votes -
merchant copy
You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's
12 votesHello,
This feature is under review.
Thanks,
Clover Product
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Font Size Choice for Payment Receipt
Just like the option for order receipt choosing the size merchant should have option to change font size of the payment receipt. Thank you!
4 votes -
service charge
The service charge should not be in the net sales at the top of the sales overview report that we print at the register to reconcile our register. Our expected deposit is off on the days we have a service charge because that money goes directly to the staff member who had the service charge on their ticket. Example: Expected Deposit -313.35. Register is -751.75 after physical count. Service Charge of -438.40. Add the two together equals -751.75. Should show on bottom line.
2 votes -
Allow text prompt on when paying via custom tender
We use a variety of internal account numbers referencing other areas of our organization in addition to taking our usual cash/check/card.
It would be a great asset if we could designate certain tenders as requiring a note field entry when selected, much like the "Check" tender does when you select it.
Ideally it would show up on exports like the notes do on the checks, so long as it wasn't limited to 12 characters like the " invoice number" option is.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
Add/edit guest after partial payment
Need option to add/edit a guest after another guest has already paid. Aka partial payment on table in clover dining for guests. For example....table A has 4 "guests" Guest 1 pays leaving it as a "partial payment" guest 2,3,and 4 still need to pay. One of the remaining guests wants to add a round for the table. This is not am option. And would require to make a new order for this and swipe the card two times for their tab under table and additional items. This causes alot of people to not want to get more resulting in loss…
6 votes -
option to add a "fee" to items during a certain time period
we add a "band fee" to alcoholic beverages during band playing hours instead of charging a cover charge. basically a "reverse" happy hour. so during the times of 6pm to 10pm on a sat evening items in certain category's will automatically be charged a .50 fee.
6 votes -
Pull back Check
Need to be able to pull back a check if the wrong card was used and the order reopens so new payment method could be used
7 votes
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