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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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224 results found

  1. Business Type: Automotive Service
    Client stated when trying to enter notes for description of service(s), the field is very limited. There may be multiple services for a single customer and due to limited characters, multiple transactions are possible as he cannot key all notes on a payment notes, The ask is to increase the amount of characters allowed

    2 votes

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  2. Partial Payments no way to know that there was a partial payment and no screen is prompted asking for the next payment. When a partial payment is made it says "Payment Successful" it should instead prompt a screen for the remainder balance.

    1 vote

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  3. I have to print all the transactions and the letters are very small and the name of the customer does not show at the top like it used to be

    1 vote

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  4. Allow bypass of the CVV when on a Clover Device. The fraud tools allow to verify CVV in the ECOMMERCE suite only if it is Entered! How is that fraud prevention but you have to enter the CVV on a Clover device for a transaction on an order? Merchants have transactions that fail when Clover device goes back on line after card # was entered in off line mode. The merchant doesn't have the CVV when they try to reprocess transaction a few days later on an existing order.

    2 votes

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  5. Hi,

    I see this issue was closed out previously with the “completed” tag which disables comments.

    EBT from NY state are 19 digits and unable to be processed manually keyed in.

    6 votes

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  6. I would like clover online ordering to support payments from digital wallets, like apple and google pay.

    2 votes

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  7. Taxi Drivers would like to add a flat 1.50 surcharge to credit cards. And use contactless at the same time.

    1 vote

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  8. Offer ACH in virtual terminal to Omaha merchants. Many merchants want ACH options and we have to place them with a different gateway because Clover has not rolled out ACH in virtual terminal for Omaha merchants.

    1 vote

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  9. Merchants on Omaha do not have the capabilities to offer scan and pay with the QR code on their receipts. We have so many merchants wanting this feature and it's hard to explain we cant add due to the platform when our merchants go to other establishments that have Clover and they are paying with scan and pay at another business with a feature they can't offer to their customers. If I add Nashville front-end to an Omaha merchant will the scan and pay feature be enabled?

    1 vote

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  10. Controls for maximum Transaction allowed by Empoyee. Also a maximum tip amount based on % of transaction amount. Neeed for Taxi Industry.

    1 vote

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  11. Table restaurants desperately need this feature especially when a payment is taken on the wrong table or wrong order.

    1 vote

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  12. Do you accept Bitcoin Lightning as payment through your terminal? If not, could you please start? I would really appreciate a comment either way. Thank you!

    1 vote

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  13. You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.

    Also, seems silly that once we enter the…

    5 votes

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  14. merchant would like to apply surcharge to all online orders regardless of the card type to avoid paying fees for debit transactions as well as credit.

    1 vote

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  15. Hello,

    Is their a way we could remove the "Done" and "Thank you" page once a transaction is completed? For merchants that have quick serve restaurants it is very time consuming when they have a line of customers out the door to have to view these two screens before starting a new transaction.

    2 votes

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  16. Would like to be able to close bills as a room charge and include gratuity to be factored into shift reports. We can create special tenders but can only process them for the exact amount of the bill. This also applies to paper gift certificates.

    For example, if a customer has a $45 bill and a $50 gift certificate, it would be nice to process the special tender for $50 and have the remaining $5 count towards the servers tips. Or if they are charging a $25 meal to their room but want to include a $5 tip, we could…

    1 vote

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  17. I would like for Cash and Check transactions to be available to be entered on Clover.com Dashboard, when away from Clover terminal. My client who uses Clover receives check payments in the mail and it would be easiest for them to enter these checks at their desk rather than up at the terminal, especially while it is being used. And they multiple locations, so will pick up cash and checks to bring back to their main location, but cannot enter these at the main location as they are required to do so at the specific location's terminal.

    Bonus if these…

    1 vote

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  18. Add an option to take pin debit card transactions on the clover go for customers that only have debit cards that are MANDATED to put in the pin when taking the transaction

    1 vote

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  19. The ability for the signature verification screen to be turned on and off. Merchant liked this feature as it allowed them time to check customers ID.

    1 vote

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  20. I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?

    3 votes

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