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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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224 results found

  1. We would like to have a charge account for customers to make purchases and then bill once a month such as a NET 30 payment option. Currently we have to close out the order using our own in house created payment method and then invoice individually from quick books.

    1 vote

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  2. We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.

    This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.

    We can't make this work for our business without this feature.

    5 votes

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  3. Having the option to set associated "pricing" with tender would be most helpful. In Washington, DC we have a food token (Breadcoin) that is worth $2.50. Though we are able to designate tender type, CSR nor myself were able to locate an option to designate a price/cost with the tender option.

    1 vote

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  4. Reimplement CareCredit for Healthcare Businesses

    1 vote

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  5. The Hosted Payment Page within Clover needs to have the option for a business to put exactly what the client is paying for on the HPP. For example, line items for options like invoice #, customer #, etc. These should be customizable & potentially made to be either optional or mandatory. Other Hosted payment page options have this.

    1 vote

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  6. example: (employees get paid by commissions) Employee 1 is a massage therapist and Employee 2 is a facialist. both employees render 2 different services but it's 1 client. when client goes to pay ,the client to be charge 1 time and not have 2 separate transactions. so both employee get paid,under 1 traction

    1 vote

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  7. There should be a way to see the card holder name after you submit the payment. You should be required to enter the customer name data before submitting payment.

    1 vote

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  8. If a customer pays with cash and the amount tendered is entered, please make the pay button green. It is consistent with the rest of the app. It also makes it easier for the employee to quickly press the correct button. I find my employees hesitate because they are used to the button being green to proceed.

    1 vote

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  9. Merchant requested to limit the employees access to remove the Additional Charges from their current profile.

    2 votes

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  10. Hi good afternoon Clover Support,

    I'm reaching out with a huge issue that is causing fraud at our liquor store. I have Clover Duo and I have a setting on the device that requires Debit customers to use their PIN #, but for some reason the Mini on our Station Duo is giving the customers the option to "SKIP PIN"! Which should Not be an option. A customer who is using a stolen card is Obviously going to “SKIP PIN” before the business owner can select No on the big screen.

    I’m asking for the engineering IT support team to…

    1 vote

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  11. Clover API is used on a customers website to purchase air boat tickets in advance. When the customer arrives that day to use the prepaid tickets a third party app is used to redeem those prepaid tickets. A cashier needs to assign a boat to the customer and check in that customer to show the customer used that ticket today. Clover does not directly have a report to show the customer used the prepaid ticket. IF the cashier could print the online sales receipt from the transaction or orders icon then scan the code on the app to open it…

    1 vote

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  12. Merchant wants to know when will Clover Devices be able to have the Credit Card Surcharge in Canada, since it was passed in Oct. 2023.

    1 vote

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  13. On an order with split payments, ie $20 bill:
    paid via $5 cash and $15 gift card…
    The customer’s receipt DOES NOT show both payments… you have to print two receipts, one for each payment… that’s crazy! can you escalate to the software team? please and thanks!”
    This is a direct merchant request, 4-lane, clover DUO nursery business (high volume)

    1 vote

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  14. I know that there are other posts for void alerts, this goes one step further, this would allow owner's/managers to specify the number of voids or refunds that a specific passcode and email address can process without additional approval and or alerts going to the primary email address.

    1 vote

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  15. We have created a "pay now" button for our website home page so clients that receive a statement in the mail can easily make a payment online.. That part seems to be working well.. My problem is I do not get any type of notification that a payment has bean made.. So when I try to balance my daily deposit I notice numbers not matching then the search is on.. It would just be really really nice to get an email when a payment is made online through the hosted check out

    2 votes

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  16. When a payment fails the merchants want to see why it failed with detail.

    7 votes

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  17. Is there anyway to setup a minimum payment threshold to be input via the clover devices. We wanted something like $30. If the sale is below $30, it won’t allow the bartender to go further in the sale screen. I see something for max threshold but not minimum

    1 vote

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  18. I need to be able to add the convivence fee to the QR code and SQL link.

    1 vote

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  19. 1 vote

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  20. Provide carbon copy receipts for payments that are submitted from a payment link

    7 votes

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