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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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417 results found

  1. 8 votes

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  2. A few things to make the dashboard easier to work with:

    1. Although columns in items is customizable, it doesn't save for next login or even if you navigate away from it and return in the same session.
    2. Infinite scroll on items instead of "show more" would be helpful.
    3. I often need to download items to a csv file, but I am only able to download the entire inventory. Being able to export items at the category level would be great.
    7 votes

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  3. Would there be a way to edit all variants from a single product at the same time and not having to click into each different variant. It would be nice to be able to edit the cost, price, SKU, tax, quantity, etc all from the same screen. For example, we have products that have over 40 different variants. We have to now go into each one and change all of those items listed above for each different variant. Whereas, if it was all on one screen we would be able to do it all at once making adding and editing…

    7 votes

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  4. Many of my Merchants have requested the ability to filter the Orders tab by a certain date much like the dashboard. I realize the Orders tab on the devices only allow data for the past 30 days but being able to select and show only Orders for "Today" or "Yesterday", Or "Last Week" would be very helpful just to quickly filter the orders that show up. For restaurants that deal with managing a large number of orders each day this filter would be extremely helpful. Much like the Order Status filter which filters the orders by "Open", "Paid" "Refunded", etc.…

    7 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  5. have a way to enter special or hloiday hours on specific days so we do not have to change the regular schedule for the week and come back and change the hours again. this would be very helpful as my online partners rely on the info from clover for their hours

    7 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. I am looking for a report that will provide the following in a single report by item:
    1. Item name
    2. item price next to it
    3. sales tax amount related to the item. If item is Non Taxable it should reflect zero tax next to it.
    There are not reports in in clover that shows this information. I just spent 3 hours on the phone, and went up to a supervisor level and the best that they could do is send me to this site to put a request, and maybe get a resolution in the future. Assuming it…

    7 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  7. I have items that are buy 4 get one free or buy 4 and get $4 off. I would love for these discounts to be attached to this items so when I change the quantity it automatically applies

    7 votes

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  8. I would like to zero out “on hand” quantities of ALL inventory in order to do a physical inventory of the store. This would allow us to see what items are still at zero after the inventory. We can then decide to delete items no longer carried at the store. We carry 2-3 thousand skus and dead inventory builds up. Maybe have a dead inventory or slow moving inventory report.

    7 votes

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  9. In item sales reporting, when looking at Categories, please fix the All Categories checkbox to allow to select and DE-select all. It currently only allows you to select all and manually de-select categories. It would be easier if it worked to select and de-select all as an option when you have more than 50-100+ categories for retail.

    6 votes

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    0 comments  ·  Reporting  ·  Admin →
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  10. The User Interface for the inventory app keeps getting worse and worse. New features are fine, in theory, but when they take preeminence over more useful data fields the process to add items becomes more and more difficult.
    Specifically, the newer data fields "Online Name" "Online Description" and "This is an age restricted item" have been place above the essential fields like stock, price, and cost. If they insist on adding more useless data fields to every item, at least they could add them at the bottom of the screen. Or, better yet, make those fields toggleable from the settings.…

    6 votes

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  11. In the Search bar whether in Register or in Inventory, instead of just one keyword, multiple keywords can be used, and they don't have to be in order.

    For example, if you have an item called "dog food", you can find it by typing "food dog"

    6 votes

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  12. How to Revert the Portal to old Version. Its terrible and time Consuming. It takes 5x longer to save items to the system compared to before. it does not save when saving.

    6 votes

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  13. I give in store credit to certain customers, many of the orders are paid weeks after the original order was placed. Unfortunately, the payment is applied on the date it was originally taken and even if it was paid a month later. Affecting our Sales tax Reports creating inconsistencies. Please help us with this issue.

    6 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  14. When adding product codes to individual items: the current programming has very broad matching criteria. If just 2 or 3 sequential numbers within a product code match, then when either item is scanned, you get a list of items at the POS to choose from. This leaves far too much room for error in ringing up the correct items. It defeats the whole point of having unique individual product codes.

    Here is an example. I have 1 item thats product code is 4325, I have another completely different item that has a product code 665570982325, 2 VERY different product codes.…

    6 votes

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  15. On retail mostly, after items are selected from the cash register screen and pay is selected, an additional tender option should appear that reads "INVOICE". This will take you to the Virtual Terminal Invoice screen (transferring the payment amount) and allow the cashier to send a payment link (invoice) to the customer for the payment to be completed.

    Thanks

    6 votes

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  16. When creating a report, it currently can only be compared to the same day last year or last week. It would be great to be able to compare to the same weekday or to a specific date and generate in one report. Currently, we have to pull two different reports and compare from there. In the tourism industry, sales on Jan 10 on a Tuesday vs Jan 10 on a Saturday are very different so it would help with report reading.

    6 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  17. Multiple item pictures. Clover Retail Growth Plan online shopping needs to have the ability to add multiple pictures to each item. Customers purchasing online need to be able to see all sides of the product as well as close-up pictures of product labels. Having the ability to only add one picture per item will hurt online sales.

    6 votes

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  18. The new Retail Growth Plan has "Printer Labels" within the Inventory, and it is confusing for retailers that want to print barcode labels. Please update the plan to change the verbiage and/or to enable merchants to print barcodes/labels for retail.

    6 votes

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    Under Review  ·  0 comments  ·  Hardware  ·  Admin →
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  19. Team, The new dashboard version removed adding inventory with decimal places. I buy and sell an item that is by weight and not in exact whole numbers. Please allow adding and removing inventory with decimal places.

    6 votes

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  20. I would like to preview the pos system via my computer so i can update the interface at home and don't have to wait until after business hours

    6 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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