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Retail

Welcome to the Clover Retail Forum.  You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space. 

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea.  Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.
Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.

Multi-LocationIdeas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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296 results found

  1. Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.

    3 votes

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    Deferred  ·  0 comments  ·  Orders  ·  Admin →
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  2. There needs to be a report for failed recurring payments. How are we supposed to know if a payment has failed without a report?

    3 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  3. Enhancement for Clover Gift Card App --

    When setting up the Clover Gift Card App, enable on-screen prompts for the user so that it prevents them from setting up a secondary gift card entitlement number, causing unnecessary impact to the user. Potential probing prompts on screen, such as:

    1. Do you already have a Gift Card Entitlement Number?

      • If so, enter here ____ - then it would allow user to enter entitlement number, syncing and chaining the location to all other locations which share the same entitlement number
    2. Do you plan to use gift cards at other locations?

      • if yes: prompt…
    3 votes

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  4. I would to display the register items in order of most frequently sold items rather than alphebetically.

    3 votes

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  5. No Cash Option for EBT
    We would like a way to make it so the merchant can shut off the "cash" option for EBT/SNAP benefits when checking out a customer.

    3 votes

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    1 comment  ·  Orders  ·  Admin →
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  6. When entering stock quantities, the staff is able to add more than the amount stocked to check...why? Isn't that the entire reason for adding the stocked quantity?

    3 votes

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    Under Review  ·  0 comments  ·  Inventory  ·  Admin →
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  7. As a business owner, the most basic and essential promo of buy one get one free (BOGO) is missing in your features and there is no good way of doing this. I would think all of your customers would benefit from being able to run that type of a promotion. It could be for the same item, or it could be for select comparable items, or even at a category level. This is not a reward. It is intended to be a promotion to get customers in the door.

    3 votes

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  8. You should include multiple ways to view your inventory, such as a bar graph so we can quickly see how much we have of each product.

    3 votes

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  9. The Clover does not allow for more advanced searching capabilities such as plu for grocery stores which is crucial for business with large inventory and bulk inventory. When My merchant searches let's say 222 it comes up with all items that have 222 in them and the grocery store assistant has to scroll down forty plus options to get to the item. My merchant told me a 20 year old dos pos can do it so a 20th century pos should be able to do it at bare minimum. This is going to lose you business and needs to be…

    3 votes

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  10. I can delete one customer at a time, but I cannot delete all my customers and start fresh. Please add that option.

    3 votes

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  11. Sometimes due to whatever reason, a few customer's online order will not get sent to the printer and Clover will send an email notification. It would be best if the order is attempted to be resent to the printer to prevent any misunderstanding or inconvenience. Not all merchants have access to their email to check for missing orders so just an email notification is not the best solution.

    3 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  12. Hello

    We have 15 locations in multiple states .We want to accessto our clover remotely from our head office.we want to add remotely go to our clover device if we have any problem in clover to expalin our employee.

    3 votes

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    Deferred  ·  0 comments  ·  Other  ·  Admin →
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  13. You used to be able to set it up to do this. I guess new version does not have this feature. Need to add this feature as We sometimes open to cash drawer to make change ever five to ten minutes.

    3 votes

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    0 comments  ·  Other  ·  Admin →
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  14. I would like to suggest that when using a QR code to accept a sale, that the app sends your phone a notification of the sale. I know xxxxx qr codes do that, it would be really nice if clover would notify us too. I use QR codes on merchandise that I have placed in retail locations, and I love the QR code feature! A notification would be amazing! Perhaps a little more information could be created too when creating a QR code, so when notified you would see, "Stan Green purchased a yellow whatcamacall it for $20.00 at Ann's…

    3 votes

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    0 comments  ·  Orders  ·  Admin →
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  15. It seems like gift cards are not compatible with the Clover Go, gift card acceptance would be a good thing to have for the Clover Go System.

    3 votes

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  16. Currently for Online stores for retail, there are no shipping or mailing options, there are only instore pickup and door dash delivery. This is limiting merchants from gaining shoppers because you CAN NOT turn both functions off. One must remain on or the website is turned off.

    There is not enough allowed characters for customers to put contact information.

    Categories do not have the ability to add descriptions.

    A lot of work needs to go into improving the online store especially with regard to shipping.

    2 votes

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    1 comment  ·  Website  ·  Admin →
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  17. There are many existing filters for reports, except categories. For small businesses categories are important to differentiate sales and allow posting of entries to an accounting program. Adding a category filter to existing reports would be a simple fix and help immensely to ease our operations.

    2 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  18. We need the ability to choose more than one device in reporting. Currently the only options are All Devices or the individual devices. Please include an option to choose which devices to include in a report.

    2 votes

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    0 comments  ·  Reporting  ·  Admin →
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  19. When in the ITEMS list, it would be great if REVENUE CLASS was option to show for visible columns.

    2 votes

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    0 comments  ·  Inventory  ·  Admin →
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  20. Please allow the desktop users to adjust logout timer. Every 15 minutes is infurating

    2 votes

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    Not at this time  ·  0 comments  ·  Other  ·  Admin →
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