260 results found
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Faster tap to pay
Right now, the Clover device makes you select a tip before instructing you to insert or tap your card . We can speed the process up by just inserting the card at any point right now —-but the tap feature, which is what everybody is gravitating towards now, is not activated until after the tip is selected. In fast environments when a bartender puts the flex down for the customer, the customer is selecting the tip button and walking away. So not only is there a speed component that’s better with toast, but there is a liability component that doesn’t…
1 vote -
Pre-Authorization Signature
I take Pre-Authorizations at my business as a for of deposit holding the rental equipment.
I would like to be able to have a signature pop-up for a Pre-Authorization authorizing that the customer will allow a transaction to be made on this pre-auth in the instance they do not return or return with rental equipment that has been damaged. More security for the retailer if disputed by the customer1 vote -
Virtual terminal emailed receipts
We were Moneris clients until recently, Moneris emailed receipt allowed you to add information like invoice numbers contained in the payment. Many of our clients have multiple locations and use one card to pay all of them. without that information they have to call or write us for help to reconcile the payment.....it creates more work for no reason. It would be useful to add a field for a string of a few characters.
1 vote -
Pre-authorization
We have to do pre-authorizations in our business for rentals. Right now we have to do a pre-Authorization save that order then actually open up another order to charge the customer. It would be very helpful if we could do all of that in one order. If we could take an authorization of a card and also preform a transaction within that order but have the order saved on order with the authorization still open. When the customer returns our equipment we can void the authorization or if the equipment is lost or damaged we can reopen the authorization and…
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Surcharge Processing
While performing a sale the device displays the price + the surcharge amount, prior to the card being processed. This confuses customer's who are using a debit card as they think they are having the surcharge applied to their transactions.
The net sale and receipt will show that the surcharge was not applied but the process is confusing and irritating to the customer and merchant.
A suggested solution is to add "only applied to credit cards, not debit cards" after "+$xx merchant credit card surcharge".
1 vote -
Use of TA Tokens in the VT
merchant would like the VT to use and store TA tokens because they export the authorizations and run them through an API.
1 vote -
Utilizing Fraud Tools with COLO results in a high rate of decline/abandonment. .
The QR Code order page doesn't even have a field for street address. Therefore, enabling AVS with street address results in a high rate of decline/abandonment. Same with ApplePay/Android Pay which don't require AVS or CVV. All Contactless payments in COLO decline with Fraud Tools enabled.
1 vote -
ACH Recurring Payments doesn't have Puerto Rico as an ID State or as a State in general
We have clients in our facilities in Puerto Rico who are very interested in using the new feature of ACH payments on recurring payments. But when they actually tried to use it in the states and the ID state, Puerto Rico (PR) is not included. Making it clear that Clover does not have this type of update for Puerto Rican customers. Please include this.
1 vote -
Tipping based per transaction vs. on total ticket amount
Hello,
It has become aware that when splitting a ticket for a group who would like to pay separately, it calculated the suggested tip amount based on the total ticket and not their individual portion. This has created awkward situations at the end of our guest experience, in which they assume we are asking for a much larger tip than appropriate, Especially if it is a large group over 4 people. This only seems to happen on the large Station model and not the handhelds. I will be shopping for other POS systems.1 vote -
Custom split & check overage
When splitting a transaction I would like to remove the 2-ways, 3-ways, 4-ways, 5-ways and 6-ways. Only pay all and custom.
When a customer writes a check for over the amount of the sale, the amount of the change to give the customer is given.
1 vote -
QR code Scanner
We are located in airport and quite often airlines issue meal vouchers to flyers. The voucher looks like the credit where it has credit card number, expiriation date, billing zipcode, and CVV. At the bottom of the voucher has the QR code. We have to manually input the credit number. We are looking for the way to scan the QR code as a payment since manual work taking a lot of time.
1 vote -
Cash sales - it would be nice to be able to customize the default dollar value being generated by the system when doing a cash sales.
Cash sales - it would help if we could change/program the default dollar value ( being generated by Clover Duo) shown on the pay cash sale screen. The first option is the total of cash sale which is Ok. The other three touch screen dollar amount are generated by Clover Duo and often don’t reflect the dollar value submitted by the client. The cashier then has no other choice but to use the customize button. This is more time consuming than having default values of $5.00, $10.00, $20.00, $50.00 and $100.00 denomination value.
1 vote -
Make the register system have a manual transaction pad, lotto button tax free and scratch off button like a traditional machine
Make the register system have a manual transaction pad, lotto , tax free and scratch off button like a traditional machine. An all in one register screen where the user doesn't have to go back and forth through menus. A register screen that shows the items, manual transaction pad, and all other options for lotto, scratch off, taxable, nontaxable, print receipt etc. A one stop screen that lets the user utilize all the functionalities to process all their different types of transactions.
1 vote -
Surcharge Fee and Non-Surcharge Total on Order Receipts
PLEASE UPDATE SO WE ARE CALIFORNIA LAW (SB 478) COMPLIANT which took effect July 1, 2024.
Our clinic charges 3% to credit card charges but not Debit or Cash. We would like to be able to print out order receipts that show the customer the different prices between paying with Credit or Cash/Debit, so they see their options and make their decision. Instead of only seeing the 3% fee on the payment receipt once its already been charged to the customer.
PLEASE UPDATE ASAP Submitted 10/11/24
1 vote -
Cannot issue store credit on orders with a mix of payment methods (gift cards and credit cards)
Certain orders are not allowing store credit due to a mix of payment methods (gift cards and credit cards). This is a significant inconvenience for Retail merchants. The only workaround is manually issuing store credit through the gift card app, but that doesn't link back to the original order or update the stock quantity for items returned/exchanged.
1 vote -
Ability to Add/Edit/Remove Discount in Website
Add back the ability to add/edit/remove Discount option on the website version in settings. I noticed it was removed after the update, it was very helpful having that option when I can not be at the location to adjust things.
1 vote -
Allow Editing to Hosted Checkout
For medical/dental offices we don't need "Your Order" at the top of the form. It makes it look like they are ordering tacos, not paying a medical bill. The whole form needs to be editable in order to customize it for offices besides those "taking orders".
1 vote -
Split payments on split checks
We are unable to accept multiple forms of payments when checks are split by guest. This creates a large headache on busy nights and difficulty closing checks
1 vote -
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks d
I had an exprience with clover printer. It was automatically printing when payment fails as a void receipt. However, in the last two weeks that functionality disappeared.
Can you please explain why it disappeared and how to reset that settings.
It was very important for stores as it reminds customer and cashier something is wrong.
Thanks
1 vote -
Improve Refund Process
I had a customer purchase six items on Monday then return one of the items the next day. The system allowed me to select the item from the original order to return but when I hit the refund button, an error comes up and states a manual refund is the only option. This is not the best option for returning merchandise to inventory and there is no way to remove it from the customer's purchase history which we utilize for every transaction. Not having the ability to return merchandise to inventory and remove from customers account in a single transaction…
1 vote
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