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Devices/Hardware

Welcome to the feedback forum for Clover Devices and Hardware. Please share your ideas for how we can update our hardware to improve merchant and customer experiences at the point of sale. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Device Setup: Were you able to easily put together and configure your device? Please express your thoughts on the device setup process here. 

2. Individual Device Categories: Share your ideas that have to do with all things hardware including the design, functionality, durability, compatibility, and more.  

3. Accessories/Peripherals: In this category, you can post all your thoughts on Clover accessories and peripherals such as the pin-pad, cash drawer, scales, scanners, and printers.

4. Other Device/Hardware Suggestions: Place your idea here if you have feedback that does not fit in any of the other forum categories.

Devices/Hardware

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298 results found

  1. We would appreciate being able to see the customer name column in the orders app. We realize we can see the name under the "notes" column but we often use this area for actual notes. We also realize we can click on a specific order and then the customer name will appear on the next screen but this is difficult when there are many orders on the list. It would be great if we could see the customer name instead of the order code.

    7 votes

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    0 comments  ·  Clover Flex  ·  Admin →
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  2. Merchant would like a wider screen for the clover flex like the old clover mobile , it was easier to see the whole register app and place orders right now it’s too narrow and not easy when they have a very large menu items

    1 vote

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    0 comments  ·  Clover Flex  ·  Admin →
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  3. Received a clover official TML90. it's actually a peeler mode. yet when feeding labels thru the peeler mechanism, we find that ina. 3 item print job, only labels 1 and 3 print, label 2 never prints.

    1 vote

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  4. I should not hve to be at the station to fix printer issues. We have two stations and at one station we don’t need receipts yet there is no way to turn that printer off

    4 votes

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  5. Kitchen Printer only has Large and small as the font size option. Customers are requesting medium size as an option also they’re requesting the modifier color be change from red as it may not be legible on some printers.

    24 votes

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  6. Have the ability to allow Clover Go to have access to the full inventory including modifiers that are added to the inventory.

    41 votes

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    12 comments  ·  Clover Go  ·  Admin →
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  7. Can you make the Clover Flex print to the Clover station Printer (in case they run out of paper for the Flex)

    19 votes

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    2 comments  ·  Clover Flex  ·  Admin →
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  8. Add the option to print the orders based on order types. I would like to print the orders based on order types and be able to keep printing my orders automatically based on the labels of each item

    5 votes

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  9. Can we please bring back displaying the MID's underneath the DBA when switching locations with the same DBA name.

    3 votes

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    0 comments  ·  Clover Go  ·  Admin →
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  10. The merchant would like to be able to track the amount of items in inventory for items and once the item is unavailable they would like for the app to notify or not give them the option to place order for that item.

    2 votes

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    0 comments  ·  Clover Go  ·  Admin →
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  11. Add the option for a service charge on Clover Go

    7 votes

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    1 comment  ·  Clover Go  ·  Admin →
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  12. Customizable Screensaver feature for informing employees of daily specials, etc.

    19 votes

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  13. Go back to the previous app version. The app update is terrible. All useful functionality was removed. I’m no longer able to see individual transactions or the summary of daily sales for the past week. I don’t want to run my business from my phone, but I do need to be able to track it.

    11 votes

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    0 comments  ·  Clover Go  ·  Admin →
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    Started  ·  Jeff Martin responded

    Thank you for sharing your feedback. Look for an update shortly to replace some of the functionality you’ve mentioned. Once you apply the update, please let us know what you think. We have great plans for the development of the Clover Dashboard app, and will release updates regularly. In the meantime, you can access all the previous functionality by logging in to your account at clover.com/dashboard/login.

  14. Merchant would like the ability to change the order type default at the device/station level. Merchant uses dedicated devices for dine in and take out/delivery service and it saves them time if the default on that device is set for the type of order that is typically received on that station.

    9 votes

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  15. Merchant wants to use test mode on their Classic Station like once before to allow a cash order to be deleted when they exit test mode however they can no longer do that. Workaround is Refund payment or open cash drawer without using test mode.

    2 votes

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  16. (not software related as specified by category above)
    Client feels that it is unlikely receipt paper in kitchen would be 'erased' due to heat in kitchen for that short period of time. Thank you.

    10 votes

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  17. There needs to be a Black version of the Clovers - especially the Station for restaurants where a white POS does not fit their ambiance

    10 votes

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  18. When the kitchen printer goes offline there needs to be a notification that stays on the screen that requires acknowledgment from the server before closing the screen out. Also, when this happens the system should automatically print the kitchen chit on the receipt printer so the server can bring this back to the kitchen staff and let them know there is a printer failure of some sort. Currently, the system only flashes across the screen, puts a tiny little icon on the top of the screen that no one is going to see, and I have to manually redirect the…

    44 votes

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  19. Set a different ringer (and a strident one) when a transaction is declined: to alert the employee who is processing the transaction and avoid for that transaction to pass unnoticed. it has happened in my salon: the screens sequence did not make it clear that a transaction was refused, and no beep came on to make it conspicuous.We got defrauded without being alerted!

    10 votes

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    Back Log  ·  2 comments  ·  Clover Flex  ·  Admin →
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  20. The merchant would like the functionality of duel order receipts printing automatically. To achieve automatic printing of the order receipt the option currently selected is "print when hitting save" as the merchant does not want customers to pay immediately. adding a 2nd receipt printer as an order printer, forces the merchant to choose a destination for the order receipt which takes away the luxury of automatic printing of order receipts. Is there a functionality that could be added that will allow the receipt printer to seamlessly double as an order, as well as mimic the settings chosen via the order…

    6 votes

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