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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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173 results found

  1. MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
    For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
    Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…

    2 votes

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  2. Support exchanges involving items with differing costs. For example, a customer returns a shirt and buys a cheaper shirt, while receiving the price difference including tax between the two items.

    Retail merchants frequently complain that Clover is too slow during the exchange process, requiring separate transactions to return merchandise and then sell new merchandise. This is a basic feature of most retail POS systems.

    4 votes

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  3. Just like the option for order receipt choosing the size merchant should have option to change font size of the payment receipt. Thank you!

    4 votes

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  4. When doing a manual transaction, please make the CVV prompt come after the expiration date prompt.

    3 votes

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  5. Customers are able to select back arrow and edit sale amount looking for a security feature so that if the back arrow is selected a PIN would be needed

    1 vote

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  6. when I placed an order, I only see add discount button only. I would like to have a button for add charge button so that I can charge extra right there on the system.

    8 votes

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    Hello, 


    Can you please elaborate on your request? What Clover app are you using, and at which point are you in the user flow? 


    In advance, you may want to review our solutions for Item Modifiers, and/or Service Charge to see if either already support what you're looking to do.  


    Thanks, 

    Clover Product

  7. VERY BIG CHANGE: We'd like to get the option back to text receipts to customers for online transactions (using Virtual Terminal). We are a doctor's office working remotely and adding our patients to your system as 'New Customers' to save their data would be a violation of HIPAA laws. It is too inconvenient to start asking customers to spell out their email address every time we have an encounter with them; before we were able to just use their phone number to send a receipt. Please add this back as a 3rd option for receipts: 1) Email, 2) Text or…

    4 votes

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  8. Need option to add/edit a guest after another guest has already paid. Aka partial payment on table in clover dining for guests. For example....table A has 4 "guests" Guest 1 pays leaving it as a "partial payment" guest 2,3,and 4 still need to pay. One of the remaining guests wants to add a round for the table. This is not am option. And would require to make a new order for this and swipe the card two times for their tab under table and additional items. This causes alot of people to not want to get more resulting in loss…

    6 votes

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  9. we add a "band fee" to alcoholic beverages during band playing hours instead of charging a cover charge. basically a "reverse" happy hour. so during the times of 6pm to 10pm on a sat evening items in certain category's will automatically be charged a .50 fee.

    6 votes

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  10. ability to be able to edit a guest after one guest at table has already paid. for example: 4 "guests" at table. guest 1 pays their ticket. guest 2 comes to pay but wants to add a round of beverages to their ticket before paying. this does not allow you to. another example: guest 1 pays their ticket, but guest 2 wants to pay for the drinks on guest 3. you can't change this after one guest has paid.

    4 votes

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  11. option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.

    2 votes

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  12. Need to be able to pull back a check if the wrong card was used and the order reopens so new payment method could be used

    7 votes

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  13. The Order at Table QR Codes in Clover Dining are fantastic. The next level would be if a customer could place their order (for dine-in) from a specific table and not have to pay right away. It would open an order in Clover dining for that table (so the server could print a check if asked). Then the customer could scan that table QR Code again to add more items to the open order, and then scan again at the end of the visit to choose to pay for the whole order. This functionality could encourage more ordering from the…

    3 votes

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  14. use case is when clover device was offline for a bit, it comes back online and the device attempts to reconcile any offline payments where we see transaction failure (due to any reason). Please provide a mechanism that would allow the salon to retry the processing of any failed offline payment

    1 vote

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  15. You used to be able to print two copies of the receipt (one for customer and one for merchant) as originals. Now the second receipt automatically says re-print. We like to keep a hard copy of all receipts. We would like first receipt to say "Customer copy" and the second to say "Merchant copy." We have the FLEX II's

    11 votes

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  16. We sell house gift certificates that are redeemed with custom tender payment option. First of all, there is no option to add tip when paying with custom tender option. Secondly, when a service charge is applied (to go around the no tip option), the service charge shows up as unpaid balance on the reports, even though full payment is redeemed with the custom tender. For example, food bill is $50 + $10 service charge. You choose custom tender ("redeem house gift certificate") for the amount ($60). Payment shows up as $60, but under "unpaid balance" it shows $10.

    1 vote

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  17. You need to build a PAY IN / PAY OUT button directly into Clover - we shouldn't have to use another app to track pay in and outs. Pay ins and out are common practice and Clover should have a button for this.

    2 votes

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  18. Apply an option to check the balance of Cash Benefits in the EBT payment method

    2 votes

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  19. On the Station Pro, when the merchant copy of the receipt is printed for the customer to sign, it only shows the total of the bill. Previously the merchant copy of the receipt would be itemized to show the individual items that were order and the cost of each item. Is there anyway this can be brought back?

    2 votes

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  20. Remove, Move or Shrink G Pay and Make Credit Card Payments the Bold and Obvious Choice for Paying Online

    1 vote

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