179 results found
-
Remove SKIP PIN on DUO Mini
Hi good afternoon Clover Support,
I'm reaching out with a huge issue that is causing fraud at our liquor store. I have Clover Duo and I have a setting on the device that requires Debit customers to use their PIN #, but for some reason the Mini on our Station Duo is giving the customers the option to "SKIP PIN"! Which should Not be an option. A customer who is using a stolen card is Obviously going to “SKIP PIN” before the business owner can select No on the big screen.
I’m asking for the engineering IT support team to…
1 vote -
transaction report
Batch Detail Report. In the Deposit report, allow merchant to click the amount submitted to the bank and view/save/print a batch detail report that lists every transaction and the transaction details for every transaction.
3 votes -
Clover Go App - Payment Notes
Business Type: Automotive Service
Client stated when trying to enter notes for description of service(s), the field is very limited. There may be multiple services for a single customer and due to limited characters, multiple transactions are possible as he cannot key all notes on a payment notes, The ask is to increase the amount of characters allowed1 vote -
surcharging on online orders
merchant would like to apply surcharge to all online orders regardless of the card type to avoid paying fees for debit transactions as well as credit.
1 vote -
Special Payments / ie Room Charges (Clover Dining)
Would like to be able to close bills as a room charge and include gratuity to be factored into shift reports. We can create special tenders but can only process them for the exact amount of the bill. This also applies to paper gift certificates.
For example, if a customer has a $45 bill and a $50 gift certificate, it would be nice to process the special tender for $50 and have the remaining $5 count towards the servers tips. Or if they are charging a $25 meal to their room but want to include a $5 tip, we could…
1 vote -
Invoice Number on Hosted Checkout
We would very much like to have the mandatory invoice number feature, from the payments settings, work with the hosted checkout payment links.
This is a must-have feature for matching a payment someone is making without having to search for their name, etc. I see others have asked for something similar to this almost a year ago.
We can't make this work for our business without this feature.
5 votesHello - Thank you for reaching out. Are you looking for an invoice number or manually entered number?
-
Allow Cash and Check transactions to be entered on Clover.com Dashboard
I would like for Cash and Check transactions to be available to be entered on Clover.com Dashboard, when away from Clover terminal. My client who uses Clover receives check payments in the mail and it would be easiest for them to enter these checks at their desk rather than up at the terminal, especially while it is being used. And they multiple locations, so will pick up cash and checks to bring back to their main location, but cannot enter these at the main location as they are required to do so at the specific location's terminal.
Bonus if these…
1 vote -
digital wallet
I would like clover online ordering to support payments from digital wallets, like apple and google pay.
2 votes -
The ability for the signature verification screen to be turned on and off.
The ability for the signature verification screen to be turned on and off. Merchant liked this feature as it allowed them time to check customers ID.
1 vote -
Quicker Transation When Starting a New Transaction
Hello,
Is their a way we could remove the "Done" and "Thank you" page once a transaction is completed? For merchants that have quick serve restaurants it is very time consuming when they have a line of customers out the door to have to view these two screens before starting a new transaction.
2 votes -
display store credit on receipt
Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.1 vote -
Signatures
Allowing different pay types other than credit card payments to have an option of signature on the customer facing screen. In the Signature settings we have selected "Always require signature" but it only prompts for a signature for a credit card payments. We would like to have it prompt for a signature for all payment types.
1 vote -
Offline Payments in Canada
We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!
1 vote -
Please add force authorizaion to vertual terminal.
Please add feature to process force authorization transactions where the customers bank give a code that is added while processing the credit card payment. we have GSA orders payments to process and it requires the level 2 and sometimes the force authorization.
1 vote -
Allowing the service charge to print on merchant and customer payment receipt.
Service Charge Printed on Merchant & Customer Receipts, I had a BC that called in and requested that the service charge be displayed on both receipts and not just the second printed copy. The first receipt displays total tax and the second receipt shows service charge, the BC is requesting this as to promote full transparency. Apparently the service charge was added from the tax and fees section.
1 vote -
Get the reason for failed transactions on dashboard.
When a payment fails the merchants want to see why it failed with detail.
6 votes -
Please make it as required when making payment to add email-name and phone number
Any payment received requires Name, Email and or Phone number via clover go app, or URL, or QR code
2 votesHello,
Thanks for your feedback. For URL and QR code, merchants can make these fields required within "Account & Setup > Hosted Checkout Configuration".
Thank you,
Clover Product
-
EBT Manual Entry. Urgent!
Hi,
I see this issue was closed out previously with the “completed” tag which disables comments.
EBT from NY state are 19 digits and unable to be processed manually keyed in.
5 votesHello,
This feature is under review.
Thanks,
Clover Product -
phil@harbourcitydonuts.com
Verification of duplicate transaction.
Please do away with this verification. It only confuses everyone and grinds service to a halt. What if the employee accidently presses the wrong button after the customer has left? It HAS happened. Why would there ever be a duplicate transaction? My Clover Flex doesn't make transactions and charge customer's cards on its own, does it?
Sometimes I have a customer that needs to pay on separate transactions but with the same card. How can two transactions for two different totals be a duplicate? First purchase is for $24 and the other is for $8 yet…
2 votesHello,
An enhancement to this Duplicate Payment Challenge will be available in a future release. In the future, the duplicate notification will only be presented if the same amount and card are used within a few seconds.
Thanks,
Clover Product -
Revise Customer Information
You should be able to revise customer payment information. We have a lot of customers that are on a monthly subscription with us. There are times when they have to get a new card and we need to be able to update that customer's information with the new card. OR a minor change like that CC expired and we need to be able to update the credit card exp date. Simple things like that would sure be useful rather than having to delete the entire customer and set them back up again.
Also, seems silly that once we enter the…5 votesHello,
This will be available in a future release.
Thanks,
Clover Product
- Don't see your idea?