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← Clover UserVoice

Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

Categories

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How can Clover's payment capabilities be improved?

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114 results found

  1. "All Done" prompt when the back button is selected on tip prompt.

    "All Done" prompt when the back button is selected on tip prompt.

    Customers have walked out by pressing the back button on the tip screen. The message is the same message that is prompted when a sale is done. It is very confusing and much harder to track the customer in a fast paced environment. Much like a busy bar or a night club. My team is very reluctant to sell any more clover devices until the issue is resolved. It is causing us a lot of negative revenue as the word is spreading. We reached out to the ISO…

    8 votes

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    1 comment  ·  Tipping  ·  Admin →
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  2. Adding tip to custom tender type

    Merchant would like the option to add tip to a custom tender type the merchant creates.

    10 votes

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    2 comments  ·  Tipping  ·  Admin →
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  3. Adding tips and signatures for Pre Auth while offline

    Merchant wants to be ABLE TO APPLY TIPS & SIGNATURES FOR PRE AUTH WHILE OFFLINE

    3 votes

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    0 comments  ·  Tipping  ·  Admin →
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  4. Cannot add tips to a transaction in Offline Mode

    You cannot put tips in for a closed order if your Station is offline. Calling Clover support the only answer I received was to call in and they can run a 2nd transaction on the card for the tip amount. This would hit the customers card 2x and is NOT a good way to deal with this issue. If the Station is offline the tip amount should be able to be entered and stored/sent with all the other card data when the system comes back online.

    If using pre-auth and the Clover is online everything works fine and the card…

    9 votes

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    0 comments  ·  Tipping  ·  Admin →
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  5. Paying out tips directly in the Tips App

    It would be nice if there was a total in the tip app and if there was a way to pay the tips out that shows a time and date when paid. It would also be nice if there was a report that could be printed with this information on it. It should be by employee and you should be able to print only one employee for a time period.

    15 votes

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    1 comment  ·  Tipping  ·  Admin →
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  6. Making the gratuity screen customizable.

    17 votes

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    5 comments  ·  Tipping  ·  Admin →
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  7. Larger "Done" button after order completion

    We have a Clover Station 2018, and when the screen is flipped for a customer to provide a Custom Tip there's a lot of confusion after the customer enters the Tip amount. Can the green checkmark be made LARGER or a large DONE button inserted in lieu of the green checkmark?

    8 votes

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    0 comments  ·  Tipping  ·  Admin →
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  8. Gift Card App - Allow Tips

    People just don't carry cash anymore and customers need a way to leave their Server in a Full Service Restaurant a TIP when paying by Gift Card.

    22 votes

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    2 comments  ·  Tipping  ·  Admin →
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  9. Tips be re-assigned to an employee

    If tips or a sale is assigned or credited to the wrong employee by accident, merchant wants to be able to edit or credit the sale/tip to the correct employee .
    Merchant is suggesting that owner/admins should have a feature or setting that enables them to make corrections to simple mistakes like this.

    37 votes

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    2 comments  ·  Tipping  ·  Admin →
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  10. Prompt for Tips Depending on Order Type

    Merchant wanted the clover to ask for tips depending on the Order Type.

    6 votes

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    0 comments  ·  Tipping  ·  Admin →
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  11. Tips going to Servers not the cashier

    Merchant wants the tip to go to the server not the cashier. Only way tip will go to the server is through the tables app.Would like for tip to go to the server no matter what.

    55 votes

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    7 comments  ·  Tipping  ·  Admin →
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  12. Tip line on PIN debit transactions or ablility to cancel PIN entry

    Merchant needs the ability for a PIN debit transaction to allow for the addition of a tip or the ability to turn off PIN entry on the Station. Merchant has many online PIN debit card transactions which do not produce a tip line.

    7 votes

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    0 comments  ·  Tipping  ·  Admin →
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  13. Change the tips section to pop up after the card has been run and before the signature.

    Change the tips section to pop up after the card has been run and before the signature.

    Or at least give the option to change the order.

    People are trained to hand their cards to the person behind the register and if its a card that swipes I have to just awkardly hold on to their card until they figure out the tip page.

    It's not intuitive the way its currently set up

    23 votes

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    3 comments  ·  Tipping  ·  Admin →
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  14. Tip Suggestions in Whole Amounts

    As a Clover merchant with an average order size of $5 or less I need the ability to set tip suggestions using whole dollar amounts instead of amounts based on percentage of the order so that I can encourage my customers to leave a slightly higher tip.

    34 votes

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    9 comments  ·  Tipping  ·  Admin →
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