108 results found
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tipping
It would be really helpful to allow us to make tipping more customizable. Stuff like changing the wording to match our business and adding a function to round up to a dollar amount since we've found that people like that option to not have so much change.
1 vote -
Tip Suggestion Based On Order Type
Would like Dine In versus Take Out to have different tip suggestion options. We configured our tip suggestions from 15% to 30%. This works well for full Dine In service, however asking 15% to 30% for Take Out is rather high when limited service was provided so customers often select No Tip / Skip on our Clover Flex.
Would be excellent if we could additionally configure tip suggestions based upon order type to help generate more tips! So if order type is Take Out then we could set suggestions from 10% to 20%.
2 votes -
tips
Make remove the "skip/no thanks" option in the tips menu a customizable option. (in French "non merci")
We can customize percentages, and the text for each, but it would be nice if it was make possible de remove the “skip” option althogether.
The customize option is there if a client decides not to leave anything. Just don’t make it so easy to be a cheap tool.
Thanks.
2 votes -
service charge being taxed
Tax on service charge. This is required in the state of California
4 votes -
Gratuity/Delivery Charge
Gratuity should only be based on the price of the product. When I enter a delivery charge it is included in my gratuity percentage because gratuity is a percent of the whole bill. There should be an option to add an additional fee for a delivery fee that is not taxed or included in gratuity but instead tacked onto the end total of the bill.
1 vote -
Tipping out back of house
I work in a place where it is customary to tip out the back of house workers that make my job possible. When we had cash tips, this was very easy. However, now that we are a cashless facility, this is much more difficult. Is there a way to be able to direct a portion of my tips to the BoH workers when I close out for the night? This would be a very appreciated feature for my fellow employees who work so hard to make sure I can do my job effortlessly.
1 vote -
Please allow us to remove the no tip option.
Venues should be allowed to remove the "No Tip" option at their own discretion. A customer can still decide to not tip, they'll just need to do so through the "Custom" tip option.
This is having such a negative impact on our venues that we're considering switching service providers. All major competitors would allow us to enact these kind of customizations.
2 votes -
please get rid of the tip amount showed in $ amount below the percentage suggested?
please remove the tip amount showed in $ amount below the suggested percentage amount.
1 vote -
Add the tip amount to the payment completion screen
For example a $5.00 sale with a $1.00 tip. Currently the payment completion screen will show "($6.00) payment successful ($5.00 + Tip)." The merchant like this to be changed to actually show the tip amount so it should instead say "($6.00 payment successful ($5.00 + $1.00 Tip)"
1 voteHello,
This feature is under review.
Thanks,
Clover Product
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No Tip
- Need to modify receipt to include charges for “MDSE/services” under one line, and add another line for “TIP” followed by a line with the “TOTAL AMOUNT”. No Tax line at all.
- Need to add “No Refunds” under signature.
Batch Totals need to be as follows:
Sales
RefundsTotals
Tips
Cash back
Tax1 vote -
Tip percentage without cash amount
When customers would tip there would be percentage options. Now there is a dollar amount under neat the percentage. This is a new update that just came out and support says we cant remove it now. How can we get it back to just show the percentage only?
1 vote -
Servers required to declare tips before clocking out
Several POS companies including xxxx can require the wait staff employee to declare tips in order to open the option of clocking out. The business justification for this feature is that the IRS requires that wait staff employee tips must be declared at some point anyway, as part of the payroll process, by the employer. This shifts that responsibility to the wait staff employee so the employer/manager/accountant does not have to spend literally hours sifting through each individual's hours and sales to determine tips to declare for each shift. The employee needs to input that data easily at the end…
4 votes -
Service charges vs tips
Auto gratuities should be categorized as tips, not as service charges. For locations that pool tips this difference causes confusion when splitting the tips.
7 votes -
Clover Solo, Clover Duo, Clover Flex
Please let restaurant owner can deduct credit card fees from server's credit card tip automatically on shift report.
Most restaurant pos systems have that feature but clover.1 vote -
Ability to customize when tips option is appropriate under certain categories
Have a feature that allows us to customize categories for when tips are appropriate and when they are not. For example, if someone orders from the dine in/restaurant category, have a feature available for tipping. If they order grocery items, they should not have an option to tip.
2 votes -
Would like a feature where tips can be added on both printed receipts and tablet screen
would like to take receipts on printed receipts and on tablet screen this would be really easy for customer to use and employees cause not all customers want a receipt and would much rather have to enter there tips on the tablet screen and not all customer want to place there tips on tablet screen and would much rather have there tips on a receipt where they can see there charges. This feature would be most helpful to merchants with one device and would also limits call to clover support to ask for card numbers to enter tips because they…
5 votes -
tip not on prepaid deposit
The tip calculation does not include a prepaid deposit. This could easily be added to the payment screen as a "Split Transaction with a Prepaid Deposit". The tip calculation would then be based on the total bill instead of the value of the bill minus the prepaid deposit. There are other solutions as well. A payment type in the other section could be titled Prepaid Deposit and the tip calculation would use the entire bill amount.
1 vote -
Color Code Tip Options
Research shows color coding tip options motivate tippers. The color Gold is the best tipping option to be selected to motivate tipping.
2 votes -
allow tip adjust on both devices receipts the station and the customer facing Mini
Cannot print a receipt with a tip line on both devices have to choose one or the other.
1 voteHello,
This feature is under review.
Thanks,
Clover Product -
tip on paper for phone order on Duo
Currently on clover duo, if you have it set to 'tip on screen' but you get a phone order and input card information manually (like a pizza shop) the system wont let you add tip because the customer is not present. whenever manual card info is input, the receipt should print on paper so driver can gather signature and tip on delivery.
2 votes
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