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Taking Payments

There are a lot of ways to take a payment. Provide your ideas to help advance Clover’s payments acceptance process here. We are listening and we use this feedback to prioritize our roadmap.


Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


1. Virtual Terminal: Provide all feedback on the Virtual Terminal in this category. How can we make this solution more useful for merchants?

2. Refunds/Exchanges: If you have any feedback on Clover’s refund or exchange functions please let us know here.

3. Recurring Payments: Share your thoughts on accepting recurring payments here. Tell us how we can improve.

4. Invoicing: Is there any functionality that can be added to our systems to enhance the invoicing feature? Put your ideas in this forum category.

5. Voids: How can we make voiding a transaction easier and simpler? Tell us your suggestions to improve this payment feature.

6. Invoicing: Share your thoughts on invoicing here. Tell us how we can improve.

7. Discounts: Ideas in the forum category should talk about the built-in Clover discounts feature which can be found in your dashboard. How can we make giving discounts easier and more effective?

8. Taxes: What functionality can be added or improved to make charging and managing taxes easier.

9. Tipping: How can we enhance Clover’s tipping options to benefit merchants, employees, and customers? Place all ideas related to tipping here.


Taking Payments

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572 results found

  1. It is time consuming and really impedes the process of checkout when we have to stop the process, back out and then add an additional tip for an assistant in addition to the service provider bc the client does not get an option to tip the assistant on the screen. it could be like a total additional screen even?

    ALSO, it is a BIG DEAL that when clients tip a percentage it is added onto the entire ticket and not just the service amount. it takes a lot of time to explain it every single time, and in the event…

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  2. merchant would like to apply surcharge to all online orders regardless of the card type to avoid paying fees for debit transactions as well as credit.

    1 vote

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  3. Would like to be able to close bills as a room charge and include gratuity to be factored into shift reports. We can create special tenders but can only process them for the exact amount of the bill. This also applies to paper gift certificates.

    For example, if a customer has a $45 bill and a $50 gift certificate, it would be nice to process the special tender for $50 and have the remaining $5 count towards the servers tips. Or if they are charging a $25 meal to their room but want to include a $5 tip, we could…

    1 vote

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  4. I would like for Cash and Check transactions to be available to be entered on Clover.com Dashboard, when away from Clover terminal. My client who uses Clover receives check payments in the mail and it would be easiest for them to enter these checks at their desk rather than up at the terminal, especially while it is being used. And they multiple locations, so will pick up cash and checks to bring back to their main location, but cannot enter these at the main location as they are required to do so at the specific location's terminal.

    Bonus if these…

    1 vote

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  5. Opt-In tipping instead of Opt-Out.

    There's a big difference between asking how much you want to tip versus giving the option to tip if they press an optional button. Especially for services that don't usually but would sometimes like to tip (such as retail).

    Leaving customers with thinking about if the person behind the counter is judging them for not tipping is not the final impression a customer should be left with and that is the only option with opt-out tipping being the only tipping option.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  6. I just had a server bring me a receipt. She went to enter the tip and it said tip was stored on device. She didn't use a hand held. Why can't she confirm the tip or let the manager have power to change the tip. This has happened numerous times. This has to change or else I need to change point of sales systems as my staff keep losing their hard earned tips.

    1 vote

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  7. The ability for the signature verification screen to be turned on and off. Merchant liked this feature as it allowed them time to check customers ID.

    1 vote

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  8. In my job I do not deal with customers face to face all my clients are dealt with online so I am often needing to send an invoice for payment. It tends to get very busy around here and I often forget to check back to see if they have paid their invoice leaving customers waiting longer than they should for their results. With our previous provider when a payment was made I received an email notification with a copy of the receipt to my preferred email as a reminder this was one of my favorite features whereas clover only…

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  9. You really need to Add Editing to Invoices as it is essential in case you make a mistake or need to adjust a price.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  10. Would like the option for discounts to apply only to particular revenue class. IE, we have a $20 food credit option but there is no way to apply it to the bill without it also discounting beverages/liquor

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  11. Loosing 40 Jewelry store locations as the Stock Quantity does not add the item count back to inventory. Could you please implement this asap?

    1 vote

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  12. I have a business that uses manufacturer coupons to discount items. I need the ability to charge sales tax on the price before discounts.

    Exp:

    $100 item 9% sales tax $5 coupon.

    Before coupon sales tax is $9.00. After coupon sales tax drops to $8.55. Because it is a manufacturer coupon we need to charge sales tax on $100 not $95

    1 vote

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    0 comments  ·  Discounts  ·  Admin →
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  13. Merchants and their employees need to be automatically notified when an invoice is overdue and/paid. Merchants want to be automatically notified when an invoice is overdue so they dont have to log in and look at each invoice. MErchants also want the reminders of past due to be automatically sent to the customers.

    1 vote

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    0 comments  ·  Invoicing  ·  Admin →
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  14. Retailers give store credits to customers (on a slip) and have it enabled as a payment tender. When store credit is chosen and it covers a partial payment
    and then the rest of the payment is by credit/debit card the payment receipt only shows the credit/debit card payment not the store credit. It should show both payment methods on the receipt.

    1 vote

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  15. Restaurant merchant runs multi shifts per day and would like the ability to filter employee tips report by the hour to receive an detailed tip report for just the servers working on Shift A or B etc. Currently tip reports are via a 24 hour period.

    1 vote

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    0 comments  ·  Tipping  ·  Admin →
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  16. An option to 'Automatically void a transaction if' Street Address and/or Postal code does not match. (No Workaround)

    VT Fraud Tools has it separated between two options.

    1 vote

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  17. Allowing different pay types other than credit card payments to have an option of signature on the customer facing screen. In the Signature settings we have selected "Always require signature" but it only prompts for a signature for a credit card payments. We would like to have it prompt for a signature for all payment types.

    1 vote

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  18. We need to be able to process payments offline in Canada too! 🇨🇦 Roger's network was down on Sunday so that meant no data or wifi. We lost hundreds of dollars by only being able to take cash . Please fix this now!

    1 vote

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  19. Allow the customers country to be listed in address for when merchant accepts payment from foreign customers.

    1 vote

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  20. Please remove the feature that Auto Voids a transaction if a employee forgets to press the "Done" button after printing a receipt. We were told this was not a feature but now were confirmed major accounts support that it is in fact a feature and transactions will auto void/refund if an employee does not press "DONE" on the final screen and just leaves it up. This has caused a HUGE impact on one of our locations.

    1 vote

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