694 results found
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Customize Register for Discount shortcut
Merchants are requesting the ability to modify the Register app so that Discounts and Additional Charges can be shown on the screen automatically rather than accessed through the menus. Merchants frequently apply discounts and need faster access
3 votes -
tip
When customer hit "SKIP" tip on a Clover mini device, we can't close out the batch. We have to disable the tip on device in order to enter zero for the tip then close out the batch. After that we have to enable to add the tip back on the device. Is there any way to eliminate this step? When customer hit "SKIP" on tip enabled device, the device should see that a "zero" tip and should not prevent the batch to be closed out.
3 votesHello,
We're going to review this with our QA team.
Thanks,
Clover Product -
QR code linked to item
I love the QR ecommerce feature under payment links. The problem I have, is that I can't connect the QR code to a certain item in inventory. So when I run a report, the QR code item sold shows as "uncategorized". Could you please add a way to connect an inventory item to the QR code payment link function?
3 votes -
Link a Created Discount to a Revenue Label
Merchant wants to have a rule or formula for discounts.
Discount A types is only allowed for food.
Discount B types is only allowed for Beverage.Discount C types are discounts open to for every item.
As an example now with clover a happy hour discount let’s a manager to freely add a discount to a food which should be a discount for a beverage not food. The owner doesn’t want managers to freely add any discount only to the discounts approved to items attached.
3 votes -
Looking for a line item summary at the end of the transaction when using the payment link.
Looking for a line item summary at the end of the transaction when using the payment link.
3 votes -
Keep tab open after partial payment
In the Clover Dining app, allow a partial payment to be applied to a tab and leave the tab open for more orders and have balance paid later.
Use Case:
A group has a tab open. One person from the group has to go and wants to pay either for specific items or a specific amount towards that tab before leaving. The rest of the group is staying and will continue to order drinks and food.
Currently, if a payment is applied, you can no longer add items to a tab.
This makes it very complicated to continue to serve…3 votes -
Tips
Give customers the option to tip if they pay with a clover gift card.
3 votes -
Email payment control detail in reporting
When emailing a payment we enter our Order number in the control field. When that payment is made, that order number in the control field does not show in reporting. This makes it impossible for us to tie transactions to the correct order number. This is essential for our business and keeps us from using the email payment option for our customers. Simply adding that control to the reporting, similar to the way it does for all other transactions would be our request.
3 votes -
Add the tip amount to the payment completion screen
For example a $5.00 sale with a $1.00 tip. Currently the payment completion screen will show "($6.00) payment successful ($5.00 + Tip)." The merchant like this to be changed to actually show the tip amount so it should instead say "($6.00 payment successful ($5.00 + $1.00 Tip)"
3 votesHello,
This feature is under review.
Thanks,
Clover Product
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Add POS Payment Feature
Currently when accepting EBT (Food Stamps), customers are only legally allowed to purchase food items using this method of payment.
When ringing up their purchases and selecting EBT/Food, the POS system is currently allowing ALL items to be purchased on EBT instead of just the allowed, non-taxable food.
Other POS systems at most stores have the ability to differentiate among approved food items and non-approved other items within a single transaction.
Customer support says we need to ring up food as a separate transaction or manually total the food items up and do a manual split payment for the food…
3 votes -
EBT Manual entry only allows up to 16 digits, but most states EBT card have more than 16
When will you update your system that all states EBT card should allow manual entry?
3 votesHello,
This feature is under review.
Thanks,
Clover Product
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SERVICE FEES ARE TAXED
The additional fees button adds the fee below the tax line--this is not correct. Any fee that is not voluntary is taxable in CA.
3 votes -
A couple suggestions that would help coming from your competition
We recently switched from Payjunction to Clover. I have to say that other than your customer service Payjunction has much more to offer clients. A couple things that I would like to suggest to help customers who store clients credit cards in the virtual terminal are:
1) Allow clients to store multiple credit cards on file.
2) When we are searching client credit cards... show a list of recent transactions. I am happy to assist if you have any further questions.3 votesHello,
Thanks for your feedback.
Regarding #1, we'll share this with our Consumers team.
Regarding #2, do you want to search for cards on file, first6/last4 of the card, and do you want to search for that on device, or the web dashboard?
Thanks,
Clover Product
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Be able to resend invoice to a new email address without having to create a new invoice
When customers need the invoice sent to another email, we should be able to update their profile with a new email so we can resend the existing invoice to be paid. Right now, we have to create a whole new invoice.
3 votes
Kevin Nathan
responded
Hello,
In this scenario, we would recommend merchants create a new invoice.
Thank you for this feedback,
Clover Product
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Adjusting Tips
Occationally someone accidentally adds a tip that didn't want to, or tips more than they mean to. There is no way for us to go in and adjust the tip for them. We would like to see this function added to make it more convenient for our guests.
3 votes -
Additional Tip line for gratuity payments
In restaurants, we have a policy for automatic gratuity of parties of 6 or more. We have to have the gratuity added on our POS system (Aloha) and then we have to run the transaction for the amount before gratuity on clover, then go back into receipts on clover and add the tip, then reprint the receipt. When the receipt is printed with the gratuity, there is no line for additional tip. We need that so badly! Please! We deserve the right to potentially make more than 18%, especially on a difficult party/table/table that wants to be more generous. Please…
3 votes -
Ask for a tip while the customer is signing, not before
It would make much more sense if the program asked the customer if they would like to leave a tip during, or after they are signing the screen. Currently, when we are running a payment for a customer, the program asks for a tip while we are still entering payment information, and it is awkward for us to ask the customer for a tip at that time. We (and Clover) would run more tips if it asked the customer to leave a tip at the time the customer is leaving their signature
3 votes -
Credit card processing fee
a flat fee for processing should be automatically added to all credit card transactions and not cash transaction. Clover can even prompt user that a fee will be assessed
3 votesKevin Nathan
responded
Hello,
Thank you for your suggestion, but surcharging for a flat fee does not align with our current priorities. However, merchants can currently use our Credit US Surcharging to assess a 3.5% fee.
Best,
Clover Product -
EXCHANGE ITEMS??
Has the exchange items option been removed? Because my new clover merchants are not able to exchange items anymore. If this have been removed please bring it back
3 votes -
Add a function for taxes, when applying discounts
Wondering if you could add a function to the register when clients are paying. I want to have the taxes added to the total even if there is a discount added. Example..
total of the service is $200, taxes are added making the service $230. If the client has a gift certificate for $100, I would have the $100 subtracted from the total. (Which should still be $130 after taking off the $100)
But on the clover system, the tax is only added to the remaining balance of $100.. making the total $115. if it was an option to add…
3 votes
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