694 results found
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CVV prompt should be after Expiration date prompt for manual transactions
When doing a manual transaction, please make the CVV prompt come after the expiration date prompt.
3 votes -
Customize invoices in Virtual Terminal
The emails that are sent to the customer to make payment on an invoice are unappealing. There should be more options to edit the invoice. Also, when you do edit any of the available options, it also edits the receipts that print from your physical terminal. These should be separate options.
3 votes -
pay by guest option larger and easier to view
pay by guest option larger button and easier to view so less mistakes employees accidentally click "all" alot which results in having to refund
3 votes -
Allow taxes to be shown with their respective names because in PR is mandatory to state what taxes were applied
Allow taxes to be shown with their respective names because in PR is mandatory to state what taxes were applied
3 votes -
Need option for a discount % to come on every invoice from Date? to Date?
Option to discount all orders in a given time frame.
Example: All items 25% off during November.
3 votes -
Order at Table-Pay At End of Visit
The Order at Table QR Codes in Clover Dining are fantastic. The next level would be if a customer could place their order (for dine-in) from a specific table and not have to pay right away. It would open an order in Clover dining for that table (so the server could print a check if asked). Then the customer could scan that table QR Code again to add more items to the open order, and then scan again at the end of the visit to choose to pay for the whole order. This functionality could encourage more ordering from the…
3 votes -
Virtual Terminal is confusing customer name when two different customers have the same email address. Please fix this glitch.
Virtual Terminal is confusing customer names when two different customers have the same email address. Even though I make sure the correct customer name is selected in the VT and it's populated in all fields, the transaction goes under the wrong customer. Please fix this glitch because then I have the incorrect name on the receipt. Even more odd is the fact that when I print the receipt out from the device it populates the correct name. Why is this happening on the VT and showing up correct on the Device?
3 votes -
Allow for processing on Clover Go and Virtual terminal without zip code
Allow for processing on Clover Go and Virtual terminal without zip code
3 votes
Kevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
In the Virtual Terminal, if merchants are willing to accept the higher risk then they can disable AVS Fraud Rules. It's currently not possible in Clover Go.
Best,
Clover Product -
One Cashier...5 Waitresses
Old school idea. Give me a prompt so I can direct tips to assigned waitress.
3 votes -
Popup confirmation
Popup confirmation before completing the refund. At the moment I have seen a lot of accidental refunds when trying to re-print a receipt on the Transactions App.
3 votes -
Tip issues
We recently started requiring a deposit for large parties at our wine bar. i made a button to ring in a ticket for half the normal amount to reflect the deposit already paid. my bar tender brought to my attention that this leaves them with only 10% gratuity rather than the 20% we would normally put on a ticket like this. i want to make sure my employees are getting their full tips and not getting short changed. is there anyway we can add a manual input gratity or import the deposit from stripe some how
3 votes -
Expired Authorizations
Expired Authorizations should be moved to a separate list so when I view my Authorizations, only active ones are listed together. And I agree with the other recommendation that there be a notification when an authorization is about to expire.
3 votes -
Edit partial refund amount on Orders App.
Merchant requested to have the ability on the Orders App when doing a refund, that instead of choosing the items to refund, to have the ability to change the amount of the item being refunded, not just the full amount of the item. For example: this merchant sells school uniforms, but he does take used uniforms from parents and wants to refund them, he does not want to refund the full amount that the parent paid for the uniform but he want to be able to edit the amount refunded to the parent. He wants to be able to partial…
3 votesKevin Nathan
responded
Hello,
Thank you for your suggestion, but this request does not align with our current priorities.
If you build an order with inventory, you may only ever be able to refund in full, or partially by item.
Best,
Clover Product -
Enter tips on receipt for Pre-auth transactions
Would like to be able to use the "Skip and Print" option to print tip lines on receipt and then be able to enter those tips in the Tips app. This is currently how it works for normal transactions however for pre-auth transactions the tip line will print on receipt but the tip cannot be added to the transaction later in the Tips app
3 votes -
Manual EBT transactions on the Clover Station Pro
Customer is losing sales because you can't manually enter an EBT card on the Clover Station Pro.
3 votes -
ability to split guest check with Gift card
- Split a guest check w/ multi payment> Guest 1 checking out early paying by Gift Card and cash or CC. If you use the GC it take the amount of the entire bill not guest 1. Please allow it to take off funds for guest 1.
- Have the payment options per guest available. Discount, split pay, etc.
- Once guest 1 checks out ability to add to other guest order.
3 votes - Split a guest check w/ multi payment> Guest 1 checking out early paying by Gift Card and cash or CC. If you use the GC it take the amount of the entire bill not guest 1. Please allow it to take off funds for guest 1.
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Having the ability to have the server pay the discount fee on tips
I had a restaurant owner ask if we had the ability to have a tip report that has the option to deduct a percentage off the tips owed to a server to cover the discount rate the restaurant would pay on the tips. Example. Server has $100.00 in credit card tips for the day. The tip report would calculate the 3% fee the owner will pay on tip and deduct the $3 and say the server will be paid out $97. This feature will save the owner thousands of dollars a year. I lost the deal due to not having…
3 votes -
TIPS APP- ADD GIFT AND CHECK TIPS ADDED THROUGH THE TIPS APP TO REPORTING
MERCHANTS THAT REQUIRE SIGNATURE/TIPS ON PRINTED RECEIPTS ARE ABLE TO ADD TIPS TO CHECKS AND GIFT CARD TRANSACTIONS IN THE TIP APP. HOWEVER, THE CLOVER EQUIPMENT DOESN'T INCLUDE THOSE TIPS IN THE REPORTING APP AND DO NOT APPEAR IN THE WEB DASHBOARD. SEVERAL MERCHANTS HAVE PREVIOUSLY CALLED EXPLAINING HOW THIS HAS MADE IT DIFFICULT WHEN CALCULATING THEIR END OF YEAR TOTALS BECAUSE THEY HAVE BEEN ADDING TIPS TO CHECKS AND GIFT CARDS THROUGHOUT 2020 IN THE TIP APP.
THE FEATURE OF SHOWING CHECKS AND GIFT CARDS IN THE TIP APP AND BEING ABLE TO ADD TIPS IN THE APP SHOULD…3 votes -
automatica discounts for employees
Merchant would like a way to have employee discounts automatically apply
3 votes -
He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.
He would like to know is there anyway for the system to let him know before the authorization falls off on the clover device.
3 votesHello,
This feature is under review.
Thanks,
Clover Product
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