694 results found
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Ability to Carbon Copy Invoices on selected emails
Requested the ability to carbon copy invoices on a selected email when sending invoices to customers via Virtual Terminal
2 votes -
Net Sales Cash And Credit Card Breakdown
Massachusetts now requires businesses to breakdown their net sales by credit and cash to pay their meals tax. Issue is the current break down is only for gross sales which includes taxes, fees, and credit tips. Can Clover update it where the breakdown will be for Net Sales only?
2 votes -
Virtual terminal to have an option to enter the tax amount instead of percentage fee
Merchant would like to have an option in Virtual terminal for them to enter a tax amount.
2 votesHello,
This feature is under review.
Thanks,
Clover Product -
QR CODES
On our new firework products, there are QR codes located next to barcodes. The clover system will scan the QR code. We suffered an estimated loss of $28k due to this issue. When the item is scanned it sound like the item was rung up when in fact it was not and only a very small brief error message at the bottom of the screen appears. We had no idea that clover unit could scan QR codes, and this issue was not discovered until after our season was closed. My suggestion is that clover needs to push a system wide…
2 votes -
Option to disallow fallback transaction processing
MasterCard only allow less than 1% of monthly transactions as fallback transactions threshold, otherwise $2,500/month penalty for the first 9 months of non-compliance and $5,000 for the next 9 months, and $10,000 and $20,000 thereafter.
For Clover, since the merchant doesn't have a control over what cardholders do (in most cases), it's hard to manage the threshold of fallback transactions.
Therefore, the merchant should have an option to disallow fallback transaction process (swipe after failed chip attempts) to avoid penalties from MasterCard. Some other applications like of PAX' has an option to disable fallback transaction processing. ATM machines also have…2 votes -
Enter payments for orders remotely from a computer instead of the terminal
I work remotely while my husband is immunocompromised. We bill customers for open orders and currently the orders can only be marked paid from the terminal itself. There should be a way for admin staff to enter those payments through the dashboard, especially with so many people working remotely right now.
2 votesHello,
How are you billing, and collecting payment prior to marking the order as paid? We'd like this information as further details for our review.
Thanks,
Clover Product
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Enter tip on screen for Station Solo
Merchant needs ability to enter tip percentage on the Station Solo screen, similarly to how they could on the Station 2
2 votes -
tip split under one transaction
i have been with clover for a few years now and i have over 15 stations i am in the service business so it is very important for me to split tips employees under a single transaction, i like clover but if this feature isn't added we are considering switching out
2 votes -
Portrait Mode on Clover Go apps
On Android tablets, there is no way to stop the Clover Go app from going into landscape mode on the TIP/Signature screens. Merchant would like to ability to remain in portrait mode for the entire payment sequence. The Clover Go app ignores portrait mode lock in settings.
2 votes -
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction.
There should be a timer after the "Payment Complete" screen that tells you when it's about to auto void that transaction. I get a lot of calls by merchants who just doesn't have the time to press "Done" and ends up losing that money.
2 votes
Kevin Nathan
responded
Hello,
We don't auto-void any transactions once they're successfully accepted. Even if you don't press "Done", the transaction will still be valid for settlement.
Please follow up with Clover support if this is contrary to your experience.
Thanks,
Clover Product
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Add tip to a deposit
Currently a deposit is removed from the total amount due via a split transaction. The tip is calculated on the remaining balance instead of the total bill. A separate split tab could be created to account for a prepaid deposit.
2 votes -
2 votes
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Option to void an item from an order
Wants an option to void an item from an order.
2 votes -
instead the word tips. lets use employee retention and appreciation.
On the terminal it give the customer the ability to tip. Instead of the word tip, I think we should have employee appreciation and retention or both.
2 votes -
easier view for paying by "guest"
option to be able to view guests tickets easier and to pay by guest easier. it can be confused and many times staff hits split by item or they hit the ALL instead of guest number, the format is ****** to many mistakes.
2 votes -
Refund notes
Is there a way for a merchant to enter notes in for a refund being issued? Currently they can only do notes for orders and sales, and any refund listed in the orders can only be noted after the fact.
2 votesWe will be adding the ability to enter a reason for a void, refund or order modification. You'll be able to set up a list of reasons for these different scenarios. Look for more details to be announced in the near future.
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Calculate tip values next to the percentage BEFORE they choose the tip
My clients often choose a percentage without knowing what the dollar value of that equates to until after they press it. Every competitor I’ve looked in to and personally used has this feature except Clover. Example: ticket is $60, the tips should show “15% / $9” “20% / $12” “25% / $15” or something to that effect. Another example: On a $15 service, people might select 10% and then get embarrassed when they realize they only tipped me $1.50.
2 votes -
fraud verification need address field in the VT
require address in VT to allow the fraud prevention tool to work.
2 votes -
Allow different types of tax rounding per account (include Bankers Rounding as option)
Clover currently always fractions of cents ending in .5 up. A common, and more accurate, method of rounding called Bankers Rounding will round .5 up for odd numbers, and down for even numbers. So 1.5 cents rounds to 2 cents, and 2.5 cents also rounds to 2 cents.
Please allow the tax computation method to be changed to Bankers Rounding. This can be done per account, going forward, and should not affect historical calculations since it's only used to calculate the amount of tax to be paid at the time of sale.
Here is a website explaining how this works: …
2 votes -
2 GRAT/SERVICE CHARGE BUTTONS
WE NEED 2 BUTTONS! BEEN ASKING FOREVER
TO GO ORDERS MUST HAVE 15% GRAT
PARTIES OF 6 OR MORE MUST HAVE 18%2 votes
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