Completely agree, I’ve had the system for just over a week. I have so many tabs that were paid with mistakes, then a full re run. By time I come in the next day to do a refund, my days sales are not correct. One day has a lot more sales and another day starts with a negative.

I can’t believe they don’t have a work around.

Or if other customers in the group would like to keep drinking I can't add anything to the tab once I've closed out one member of the party.

Need to be able to transfer order to different server after it is closed. By admin.

When customers are paying individually, the cashier can no longer edit a ticket once one customer has paid their bill. If the second customer wants to add an item or was unhappy with his meal, it is too late to do anything because the ticket is locked on the payment screen. To add, we have to create a new ticket, making the customer pay twice (which most are unhappy about). To delete, we have to act like the customer paid, then issue a refund. I should be able to discount the food or void it. Again, this only happens when the bill is split, and one customer has already paid his bill.

Need to (reopen) paid checks option.
A lot of servers do mistake and closing wrong checks and need to fix the problems.
Refund option is refund but that’s doesn't mean fixing issue.
We need to add option to reopen check like every POS .
Refund means we paid back customers for reason but I don’t trust employees doing refund since just need to fix simple issue.

Absolutely needed, biggest deterrent for large/high volume restaurants right now.

This definitely needs to be revised because we have merchant calling in requesting this feature to be added so that can be efficient using the clover device

in a custom electronics field, we need to take 50% down, start the install and add on other parts and delete unused parts. need to add labor charges after the deposit, same as it would be in any industry I would think,

Have to be able to re-open and modify partially paid tickets

Yes, there needs to be a way to reopen tabs, in the event a bartender or waitress closes out the wrong ticket with the wrong card. I have a customer right now requesting this feature

This is needed but this might help in some of the scenarios.
First you have to have the correct permissions.
Go to the order in "Orders" app, click the order, click Exchange/Refund. If there is an error on one item you can select "refund Item" and refund that item. If you have to do a new charge for the correct item than it's a complete rebuild.
If you took a payment on the wrong ticket and nothing on the ticket needs to be edited, "Orders", Exchange/Refund, refund payment, now it will let you add a payment to that ticket (but not edit items on it).

Many FSR merchants are complaining that there is not a way to remove a payment from an order without refunding the entire order and then having to re-enter the order and fire to the kitchen again. They need the ability to void the payment and enter a new payment without voiding the entire order.

Number 1 issue we have currently is this; Clover please resolve

The merchant is suggesting in some instances an employee may key the incorrect item on an order and take the payment. The merchant would like a functionality implemented that will allow the order to be reopened to correct the error, instead of having the refund the entire transaction, re-keying the order, an taking another payment from the customer

I have a very large merchant with 8 clovers and they are about to switch to micros for this exact reason. They are insanely busy, and many times a card is swiped for the wrong table. When this happens, they have to void the transaction.

BUT - there is no feature to re-open the order and apply the correct payment card. Instead, they have to open a new table/order, re-enter all of the items, apply a note to the kitchen "do not make" (because you can't close an order that is not fired), swipe the card again to complete payment. This is a restaurant that has on average 5-10 different items with several modifiers on most orders and when this happens, it is disastrous. It is so bad, that the merchant is very close to taking a loss on 8 clover stations and buying all new micros systems - she has micros at another restaurant that she owns and it has this feature.

This feature would be very useful. Often times a CC is accidentally swiped for the wrong guest and then the whole order needs to be deleted, re-entered and fired to the kitchen.

Merchant wants the option to re open closed order after closing and refunding order

Order are closed my mistake frequently and/or guest notice errors on the check after paying and Clover makes the process too difficult to re-open and take care of our customers. When a payment is made, we should be able to re-open the order and void the transaction to correct the mistake.

100% necessary for our restaurant to continue on

Absolutely necessary

This is a huge issue for FSR right now. We need to add this to stay competitive. When a table is closed out incorrectly and paid for, there needs to be an option to re-open and void the transaction to be able to pick up where they left off. When staff makes this error, which commonly happens during staff changeover, it can take 5-10 minutes to re-do this all manually to ensure the exact same order is re-keyed as to not mess up reports.