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Retail

Welcome to the Clover Retail Forum. You're here because you are a Clover Retail merchant and would like to submit ideas that you feel would enhance/improve Clover's current offerings in the Retail space.

In order to submit your idea you'll need to give it a Title then select the Category that best matches your idea. Below are brief descriptions of the Clover Retail Categories.



Here are quick descriptions of each category so that you can easily locate and post ideas in the correct place!


Employees: Please include all your feedback and suggestions for enhancing Clovers employee management software. This includes permissions, viewing and editing employee roles, employee satisfaction, scheduling, owner access and more. If you have tipping suggestions, please include these ideas in the Tipping category of the Taking Payments forum.

Engagement: Share your thoughts on Clover’s built-in software that allows businesses to manage customers including viewing/storing customer information.

Clover GO: Clover GO is a mobile POS system designed for businesses that need to accept payments on the go.

Hardware: Ideas related to Clover hardware in the Restaurant space

Inventory: Please include all your feedback and suggestions for enhancing Clover’s inventory management software.

Invoice: Ideas related to Clover’s Invoicing feature.
Multi-Location: Ideas related to the functionality of Clover's Multi-Location product.

Orders: Ideas relating to the process of creating and managing Orders.

Reporting: Ideas relating to improving and enhancing Clover’s reporting.

Website: Ideas related to your Clover branded website.


Retail

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347 results found

  1. I'd like to be able to block any kinds of discounts on a specific item.

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  2. The User Interface for the inventory app keeps getting worse and worse. New features are fine, in theory, but when they take preeminence over more useful data fields the process to add items becomes more and more difficult.
    Specifically, the newer data fields "Online Name" "Online Description" and "This is an age restricted item" have been place above the essential fields like stock, price, and cost. If they insist on adding more useless data fields to every item, at least they could add them at the bottom of the screen. Or, better yet, make those fields toggleable from the settings.…

    4 votes

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  3. Till Management, or Cash Drawer Management, should be a core product offering. There is a severe lack of reporting and controls in high volume retail environments where cash drawers are reconciled multiple times per day with multiple tenders. The development appears to be available in the Clover Sport product set and should be included in all plan levels.

    This would be highly useful at all levels and it is surpassing that it has not been deployed.

    Additionally:
    1. Assigning cash drawers to users seems logical given that there are 2 drawer ports on the hub.
    2. Adding some filters or…

    4 votes

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    0 comments  ·  Reporting  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  4. we are a retail store with 2 locations that sell the same items, and we used to be able to easily update our inventory information for both locations at the same time from one screen, but that option seems to have gone away, and now it takes way too long and is a royal pain in the butt to make changes. And uploading the changes on a spreadsheet just doubles the items instead of overwriting the existing information, so we have to go in and delete the old items. It used to be such an easy smooth process. Now it's…

    4 votes

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  5. We sell fuel by the gallon which is usually measured to the tenth of a gallon, IE 10.2 gallons. The Clover only allows us to pick a whole number which doesn't allow us to charge the customer the proper amount without doing a custom item for just the sale price. This doesn't allow the customer to see what fuel quantity they purchased on their receipt. This would also help companies that sell items by weight.

    4 votes

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  6. Currently, when we have someone come in to the store and they want to buy two gift cards, lets say one gift card for $10 and another for $20, we have to break this out into two separate transactions. May we please upgrade the system to enable this?? Drives us nuts!! TY!

    4 votes

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    0 comments  ·  Orders  ·  Admin →
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     ·  System responded

    Thank you for submitting your Idea to UserVoice.

  7. I give in store credit to certain customers, many of the orders are paid weeks after the original order was placed. Unfortunately, the payment is applied on the date it was originally taken and even if it was paid a month later. Affecting our Sales tax Reports creating inconsistencies. Please help us with this issue.

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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  8. Quick quantity selling multiples of an item in Register.

    Previously I could click/hold my inventory item button and a screen popped open to enter quantity. Now I have to click my item which adds qty1, then click Review Order, then click/hold item to get to quantity screen to sell multiples of the item.
    3 steps instead of 1.

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  9. Please enable the option to have Inventory data sync'd with Quickbooks as this is a need for Retail accounting.

    4 votes

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  10. The previous versions of viewing items on a mobile device made it easy to see stock quantities. You could also choose how many items per page 25-900. Now when viewing items on a mobile device you can only see 25 items per page and only a portion of the name of each item.
    Please change the view back so it is possible to see inventory quantities while scrolling through item names. The only way to see quantities is to select each item and scroll to the bottom. Its very difficult and time consuming to do an order. With over 1000…

    4 votes

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  11. Refund - It would be very helpful to be able to complete a Manual Cash Refund without referencing a specific order. Various issues arise in the day to day business cycle and this option would be of great help.

    4 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  12. When scanning items for an order, if an item is not found in inventory, I would like a different action rather than a small banner at the bottom of the screen. An acknowledgement by the employee is desired. The employees must be looking at the screen for every item to be sure it is found in inventory or we can miss charging for the item that was not found.

    4 votes

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    Planned  ·  0 comments  ·  Orders  ·  Admin →
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  13. The merchant would like to have shipping options when setting up their website for online retail. Currently, the website is only giving pick up options.

    4 votes

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    Planned  ·  1 comment  ·  Orders  ·  Admin →
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  14. I have not heard of this in circulation and would be a unique feature that most point of sales do not offer. Here is the functionality.

    When a a customer calls, the system identifies the phone number and matches it to an existing customer profile in the Clover Point of sale. If a match is found the profile is displayed on the clover device, allowing staff to view or edit details, or create new sale or order. If no profile exists, it prompts the creation of a new one using the caller's information/or just phone number.

    This would streamline customer…

    4 votes

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    Not at this time  ·  Retail responded

    Thank you for the suggestion, we may consider this improvement in the future.

  15. We need to option to select a gift receipt per item,
    Lets say customer buys 2 items , but only one of them is a gift for someone

    Now, the only way to do if it gets splitted into two transactions

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  16. I would like to access the open orders report on a monthly, or with a custom built date range in the dashboard, right now its only available in the device and as a owner of business its not possible to have a physical presence before the device to run a report.

    4 votes

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  17. Being able to refund $0 transactions. We give out 1st-8th place medals and we use Clover to track the inventory on the 200,000+ medals we have. We use this data for Grant Reporting as well. Not being able to simply refund the transaction due to an error, greatly creates a manual task as the only option is to add manually add these back to inventory.

    4 votes

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    Deferred  ·  0 comments  ·  Orders  ·  Admin →
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  18. The Clover Duo version 2 is incompatible with usage at grocery stores with belted checkout lanes.

    If you picture the set up, as the cashier you have the workstation in front of you, and the customer facing device to your left. With a 1.5M cable, you cannot get to from where the register stand is to where the customer facing payment device on any belted checkout lane.

    With the Duo version 1 I found a work around, but the way the cabling is set up for the version 2, you cant jockey the cables around to make it work.

    As…

    4 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  19. Please make the items on the Due shows the photos which makes it much much easier and faster to navigate the menu for the staff

    4 votes

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    Under Review  ·  0 comments  ·  Orders  ·  Admin →
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  20. In the Tax Report, could you please Hyper-link the Tax Removed-applicable Sales amount. We would like to see the transactions where the taxes were removed,

    4 votes

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    Under Review  ·  0 comments  ·  Reporting  ·  Admin →
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