255 results found
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Refund older transactions directly from the terminal
We believe merchants should have the ability to refund older transactions directly from the Clover terminal instead of needing to access the web dashboard. This would save time and make the process much more efficient, especially for staff working at the register. A helpful option would be to search for past transactions by date or by using the last 4 digits of the customer's card within the terminal's Transactions section. This feature would greatly improve the refund process, particularly for businesses with high customer turnover or delayed return policies.
1 vote -
Level 3 data on HCO and Card present
Add the option to add or calculate and send L3 data on devices and in Hosted Checkout options
1 voteThanks for reaching out. Details required for L3 have to be entered by the merchant. In addition, Card present qualifies for the better interchange rates.
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Mass Edit Capability of URLs Needed for Payment Links
Once a Payment Link is created the dashboard kept freezing up and error populates that the page is having a problem and try to come back later or This page is not responding. Clover stated this is due to large amount of URL's not being deleted over time. An enhancement is needed to allow mass edit capability to delete URLs since currently you can only delete 1 URL at a time and it takes about 20+ seconds to complete each one. This merchant had thousands of URLs, so it is very daunting and a time-consuming task.
1 vote -
Manual Card Entry
When press no for card present why does it ask for the Zip code first and not the card # but when you press yes for card present it ask for enter card. Need to have the same function as the other Clover by entering the card # first.
1 voteThank you for submitting your Idea to UserVoice.
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Debit Card Refund Period
Allow us to refund to a debit card in the same time period as a credit card without having to enter the cardholder data manually. It is a major security flaw for us to have to call a customer back and ask them to read off their credit card information over an insecure phone line. Also, if the cardholder name wasn't entered at the time of sale, we don't know who to contact to issue the refund. So many problems with this way of issuing refunds to debit cards.
1 vote -
Tax exempt option pop up
We should have an option to have a pop up with Yes or No asking if a customer is tax exempt. Having to toggle between removing sales tax and fees option and paying the tax, is creating unpaid sales tax.
1 vote -
Void Glitch
When customers pay by QRC code on their receipt, their cell phone will say "All Set" when approved. If the customer puts in the wrong zip code to verify the transaction, in some cases FiServ will notice this after the customers cell phone reports "All Set", and then void the transaction. You have to check the main Clover station to even notice this and by that time, the customer has left. It isn't realistic for the waiter to check the main Clover station every time someone pays by QRC. The Clover representative explained that "All Set" means that all the…
1 vote -
Enable Green Dot / Cash App Reload Integration for Clover POS
I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.
This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.
1 voteThank you for submitting your Idea to UserVoice.
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invoice
The issue I’m running into is that I’d like to send invoices to customers that clearly list the actual items purchased, rather than only showing a subtotal and tax amount.
It's critical to improve our customer communication and record-keeping.
Thanks again for your time and support.
1 vote -
Clover Go Manual Payments with Tap To Pay enabled
Accessing manual payments with Tap to Pay enabled in the Clover Go app needs to be more streamlined. Currently, users are required to initiate a tap payment, cancel it, clear an error message, and then select manual card entry—just to process a card-not-present transaction. This process is both time-consuming and confusing. Please consider adding a more direct and user-friendly method for accessing manual entry while Tap to Pay is enabled.
1 vote -
Second Cash Drawer
Bars need second cash drawer functionality. The hub has a slot for 2 cash drawers but you cannot assign each bartender to their own drawer. We want to eliminate more than person in a given drawer.
1 voteThank you for submitting your Idea to UserVoice.
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Acceptance of OTC cards, PLEASE!
"An OTC card, also known as an Over-the-Counter card, is a benefit provided by some Medicare Advantage plans that allows members to purchase eligible health-related items, such as cold medicine, vitamins, and personal care products, using a pre-loaded card. These cards are essentially like prepaid debit cards, offering a convenient way to manage healthcare expenses without using personal funds."
Many clients of my teammates and I request this weekly. PLEASE VOTE FOR THIS so we can have Clover fill this gap. Thank you, kindly! Best, Keith1 vote -
Tipping on delivery phone orders
When taking orders on a Duo that is setup for tipping on the customer facing display for counter service is wonderful. The issue is that there is no ability to allow tipping on paper receipt for phone orders on deliveries when customer isn't present. Currently it's either or. Delivery orders need to have that ability. Other POS systems offer that, why can't Clover?
1 vote -
Have "Reprint Last Receipt" button on merchant screen.
In many situations, after a customer payment has been processed, they may select Done to complete the transaction. After the fact, they may realize the DO in fact want a receipt. Having a button to simply reprint the last receipt would be great instead of going to the Transactions APP, selecting the last transaction, selecting Customer Receipt, then selecting Print, then returning to your payment APP.
1 vote -
Timeout to complete sale after payment processed, with further action
After customer payment has been processed, they are shown the option to Print, Send Email, Done, etc. If they walk away (as they frequently do), it sits on this screen FOREVER until the merchant selects an option. The payment has already been received, this last step is just a formality. Unless there has been an error, there should be a merchant defined timeout to close the sale and allow the next sale to be entered.
1 vote -
Customer CC Info
When we are creating payment plans or recurring payments in the virtual terminal, it forces us to add the customer credit card information by phone with the customer… We should have the ability to create the payment plan, Send them the recurring invoice, and they input the card information themselves when they receive the link. And that should activate the plan once they submit that info we shouldn’t have to manually input credit card information over the phone and then send them the link. Can this be changed?
1 vote -
text message receipt
The text message receipt being sent from my clover flex is coming to customers from an actual phone number from clover such as 833-658-xxxx
It reads:
View your receipt from xxxx
(a link to the receipt)
View our privacy policy
(a link to the policy)No where in the message does it say "do not reply to this message" and I am having multiple customers responding to the text with a question or concern that I never see. It is an un-monitored number from clover and there is no way for me to edit the content of the message. There…
1 voteThank you for submitting your Idea to UserVoice. Can you explain the request?
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Payment Timing Selection
It would be beneficial to be able to choose what time recurring payments run. They currently run willy nilly and does not even correlate to what time they were input having some run at 9:30pm when our office is not even open. If we could choose to have all recurring payments run at the same time, that would be best.
1 vote -
Failed Payment Notification
When a recurring payment fails, it shows up as having run, but not failed unless you open the transaction. An email sent to the admin showing failed payments would be a great help!!!
1 vote -
Tip Pooling for Complex Restaurants
We need a tipping features that includes tip pooling and settings based on role number of hours in that role and shift. Ideally we would have something that looks like the following: dishwasher 1 that gets 2% of all tips for the lunch shift. when dishwasher 2 comes in later, they would get 2% of all tips for their shift even if the two shifts overlap, Bartender would get 20% of all drink orders for their specific shift. If a person switches roles during the middle of the shift, their tip percentage would change with their clock out change.
1 vote
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