248 results found
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Enable Green Dot / Cash App Reload Integration for Clover POS
I'm a small business owner running a busy convenience store using Clover POS. I'd like to offer Cash App and Chime reload services (barcode-based cash deposits} to my customers - a services that's increasingly in demand in our community.
This functionality would not only generate revenue for merchants like me, but also increase Clover's value in underserved communities where customers rely heavily on mobile banking apps without traditional bank accounts.
1 voteThank you for submitting your Idea to UserVoice.
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invoice
The issue I’m running into is that I’d like to send invoices to customers that clearly list the actual items purchased, rather than only showing a subtotal and tax amount.
It's critical to improve our customer communication and record-keeping.
Thanks again for your time and support.
1 vote -
Clover Go Manual Payments with Tap To Pay enabled
Accessing manual payments with Tap to Pay enabled in the Clover Go app needs to be more streamlined. Currently, users are required to initiate a tap payment, cancel it, clear an error message, and then select manual card entry—just to process a card-not-present transaction. This process is both time-consuming and confusing. Please consider adding a more direct and user-friendly method for accessing manual entry while Tap to Pay is enabled.
1 vote -
Second Cash Drawer
Bars need second cash drawer functionality. The hub has a slot for 2 cash drawers but you cannot assign each bartender to their own drawer. We want to eliminate more than person in a given drawer.
1 voteThank you for submitting your Idea to UserVoice.
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Acceptance of OTC cards, PLEASE!
"An OTC card, also known as an Over-the-Counter card, is a benefit provided by some Medicare Advantage plans that allows members to purchase eligible health-related items, such as cold medicine, vitamins, and personal care products, using a pre-loaded card. These cards are essentially like prepaid debit cards, offering a convenient way to manage healthcare expenses without using personal funds."
Many clients of my teammates and I request this weekly. PLEASE VOTE FOR THIS so we can have Clover fill this gap. Thank you, kindly! Best, Keith1 vote -
Tipping on delivery phone orders
When taking orders on a Duo that is setup for tipping on the customer facing display for counter service is wonderful. The issue is that there is no ability to allow tipping on paper receipt for phone orders on deliveries when customer isn't present. Currently it's either or. Delivery orders need to have that ability. Other POS systems offer that, why can't Clover?
1 vote -
Have "Reprint Last Receipt" button on merchant screen.
In many situations, after a customer payment has been processed, they may select Done to complete the transaction. After the fact, they may realize the DO in fact want a receipt. Having a button to simply reprint the last receipt would be great instead of going to the Transactions APP, selecting the last transaction, selecting Customer Receipt, then selecting Print, then returning to your payment APP.
1 vote -
Timeout to complete sale after payment processed, with further action
After customer payment has been processed, they are shown the option to Print, Send Email, Done, etc. If they walk away (as they frequently do), it sits on this screen FOREVER until the merchant selects an option. The payment has already been received, this last step is just a formality. Unless there has been an error, there should be a merchant defined timeout to close the sale and allow the next sale to be entered.
1 vote -
Customer CC Info
When we are creating payment plans or recurring payments in the virtual terminal, it forces us to add the customer credit card information by phone with the customer… We should have the ability to create the payment plan, Send them the recurring invoice, and they input the card information themselves when they receive the link. And that should activate the plan once they submit that info we shouldn’t have to manually input credit card information over the phone and then send them the link. Can this be changed?
1 vote -
text message receipt
The text message receipt being sent from my clover flex is coming to customers from an actual phone number from clover such as 833-658-xxxx
It reads:
View your receipt from xxxx
(a link to the receipt)
View our privacy policy
(a link to the policy)No where in the message does it say "do not reply to this message" and I am having multiple customers responding to the text with a question or concern that I never see. It is an un-monitored number from clover and there is no way for me to edit the content of the message. There…
1 voteThank you for submitting your Idea to UserVoice. Can you explain the request?
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Payment Timing Selection
It would be beneficial to be able to choose what time recurring payments run. They currently run willy nilly and does not even correlate to what time they were input having some run at 9:30pm when our office is not even open. If we could choose to have all recurring payments run at the same time, that would be best.
1 vote -
Failed Payment Notification
When a recurring payment fails, it shows up as having run, but not failed unless you open the transaction. An email sent to the admin showing failed payments would be a great help!!!
1 vote -
Tip Pooling for Complex Restaurants
We need a tipping features that includes tip pooling and settings based on role number of hours in that role and shift. Ideally we would have something that looks like the following: dishwasher 1 that gets 2% of all tips for the lunch shift. when dishwasher 2 comes in later, they would get 2% of all tips for their shift even if the two shifts overlap, Bartender would get 20% of all drink orders for their specific shift. If a person switches roles during the middle of the shift, their tip percentage would change with their clock out change.
1 vote -
Add Fee as well as Sales tax via invoicing
this is not an option in the Virtual Terminal--only on Clover Go app
1 vote -
Reporting no longer shows a calendar when choosing custom date range. Merchant would like to have this option back
Currently when choosing custom date range on the sales overview tab, the UI presents a screen to type in the date. Merchant says that this is different from the calendar view that used to be there and would like it reverted back so he does not have to manually type in the dates whenever searching for a report.
1 vote -
State Tax Dues Miscalculated
As a Clover reseller, I'm receiving feedback that the taxes collected on taxable items sold is always off. State sales tax is a flat 8%. Clover's Tier 3 support is stating that they round DOWN on pennies, vs. up. This seems like it can leave a lot of room for error on taxes due. There should be no rounding and leave it at more concise number.
1 vote -
Geo Taxes for Travel/Event Merchants
Merchants who travel for events/pop-ups would love an automated tax adjustment based off the location they are in without having to manually update all their devices for each event.
Reporting for each city/state/country is essential with this automation.
EX: I make sales in Atlanta on Saturday and sales in Chattanooga on Sunday. When I filter "the last 7 days" it will show me "sales for atlanta/taxes" and "sales for Chattanooga/taxes"
Hope this is helpful and merchants often request this feature.
(maybe using cellular/wireless manager or wifi to recognize the location?)
1 vote -
Disable Manual Card Entry on ALL Clover devices
Only the full stations have this ability now. You should allow the merchant to completely disable the ability to key-in cards on all devices (compact, flex, mini). This can help businesses safeguard against fraudulent payments and prevent chargebacks. Currently, the merchant is at the mercy of their employees to not do this which can be risky.
1 vote -
Scalable Logo on Invoices
Scalable Logo on Invoices
Please allow uploaded logo to be sized proportionally to the invoice page.
I've uploaded different sized logo files and they all come out at the same very small size which cannot be recognized easily and is much smaller than the size of the heading at the top of the invoice.1 voteThank you for submitting your Idea to UserVoice.
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Clover correspondence via payment link
I am with an agent bank speaking on behalf of the client. Need a more professional salutation for the email notification from the Clover hosted payment page link. We are going to lose a new merchant if we cannot get this edited. We have been told it is not an editable field, that it is a Global Clover Setup. Our client received an email from his client asking if our card processing was legitimate because they didn't think a professional program would address a valued client as "Hey" Your payment has been received.
This needs to be taken seriously and…1 voteThank you for submitting your Idea to UserVoice.
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